Comprehensive Station Audit

Information

Document No.
Audit Title
Client / Site
Conducted on
Prepared by
Location
Personnel

Ramp Handling

GENERAL

SY Aircraft Servicing Manual accessible.
GSE maintenance records available.
Personal protection safety equipment worn (high visibility, reflective).
Hearing protection worn during periods of exposure.
Proper lifting techniques used.
When parked, GSE equipment is chocked with parking brakes set.
Safe driving practices observed. Appropriate speeds, brake checks, guide person, etc.
Agents riding in proper seating area on GSE.
No standing or crossing connected bag carts, over tow bars, moving belts.
SIDA media displayed on outermost garment above waist.
Aircraft secured when unattended (close cargo doors when not at gate).
Ground service equipment operational and in good condition.

RAMP

General condition of ramp meets requirements (clean, safety zone clear).
Ramp markings adequate and visible (J-line, stop marks, safety zone).
If night, proper lighting adequate for safe ramp operation.
Ramp and equipment clear of FOD.

GROUND SERVICE EQUIPMENT (GSE) ASSESSMENT

Belt Loader

Parking brakes functional.
No fluid leakage.
Gear selector clearly marked. Gear shift holds position.
Tires inflated and tread is acceptable.
Lights and horns working.
Belt in good condition.
Chocks available/stowed.

Pushback Tractor

Parking brakes functional.
No fluid leakage.
Gear selector clearly marked. Gear shift holds position.
Tires inflated and tread is acceptable.
Lights and horns working.
Hitch checked.
Windshield clear and wipers working.

Tugs

Parking brakes functional.
No fluid leakage.
Gear selector clearly marked. Gear shift holds position.
Tires inflated and tread is acceptable.
Lights and horns working.
Hitch checked.
Windshield clear and wipers working.

Bag Carts

Brakes functional.
Curtains function and in good condition.
Tires inflated and tread is acceptable.
Hitches in acceptable condition.

Lav/Water

Parking brakes checked.
Tires inflated and tread is acceptable.
Back up alert working properly if available.
Lights and horn working.
Hitch checked.
Hoses free from cracks and splits.
Drainage or transfer valves capped or closed when not in use.

Jetbridge/Gate

Overall condition of tires and jetway acceptable.
Canopy in good repair.
Autoleveler is operative.
Alarms working.
Lock on door leading to aircraft/ramp so aircraft access is secure.
GPU plug in good condition.
Rubber bumpers installed and in good condition.
PCA hose in good condition.

SAFETY (NFPA 10.30)

Fire protection equipment available, serviceable and properly placed.
Fire extinguisher inspections and record current.
Fire lanes clear.
Staff can locate safety equipment (alarms, extinguishers, fuel ESO, first aid kits).

PRE-ARRIVAL / ARRIVAL

FOD inspection completed within 10 minutes of arrival.
Equipment positioned properly outside safety zone.
"Aircraft marshalled to gate with properly positioned and equipped crew (2 wing walkers and 1 guide person with Day-Glo or lighted wands). "
Proper hand signals are used in a clear manner.
Wing walkers maintain position so they have clear view of marshal and any obstacles until aircraft is parked.
Wing walkers/marshal do NOT have back to aircraft while aircraft is moving.
Nose wheel chocked and GPU connected when available.
Rotating beacon stopped before approaching danger zone.
Main gear chocked after engine spool down.
Cones placed properly under engines, at wing tips and under tail.
When cargo doors opened, nets were fastened.

BELTLOADER / LOAD / OFFLOAD

Belt loaders positioned at aircraft with guide person.
Belt does not extend into aircraft or touch fuselage. Positioned at door sill.
Balance maintained when unloading.
Bags offloaded properly.
Special handling items brought planeside.
Priority items brought to carousel first.
Baggage loaded properly.
Balance maintained when loading items in Zone 2 and 3. Priority bags loaded in Zone 4.
Mobility devices loaded and stowed properly.
Pets loaded and secured properly.
Two (2) inch space maintained between top of bags and ceiling.
Cargo/Mail/COMAT handled and loaded properly.

PRE-DEPARTURE

Load information provided to crew 10 minutes prior to departure.
Count performed planeside. Heavy items counted separately.
Cargo nets secured and aircraft door closed properly.
Ground service equipment moved away from aircraft.
FOD check completed, walk around inspection performed to ensure all panels/doors secured.
Chocks and safety cones removed and stowed outside of safety zone.
Ground power disconnected. Power cord positioned safely.
Towbar connected properly for pushback.

FUELING

Equipment: Fire extinguishers, valid inspection tags, signs, placards (No Smoking & Jet A).
Vehicle/equipment positioned properly – away from wing tip vents.
Bonding reels, cables and clamps utilized to ground aircraft.
If platform or ladder raised under the wing, someone was in attendance at panel while fueling with deadman switch.

CATERING SERVICE / CABIN SERVICE

Guides used to position vehicle. Vehicle chocked or stabilizers lowered safely.
Proper door operation. Before: check with crew. Upon leaving: door handle is secure.
Lift platform raised and lowered safely.

WATER / LAVS

Equipment positioned and chocked properly using guide person.
Protective equipment used (vinyl gloves).
Fluid levels appropriate.
Hoses disconnected after fill and panel doors secured.
Lav gloves changed before servicing water.
If winter ops, proper procedures used.

DEPARTURE

Aircraft marshalled from gate with properly positioned and equipped crew (2 wing walkers and 1 guide person with Day-Glo or lighted wands).
GPU cord/unit positioned away from aircraft.
Ramp crew requested permission from crew to disconnect.
Jetway operated properly.
Operator checked ground equipment location before moving jetway.
Operator ensured GPU, PCA disconnected before moving jetway.
Canopy retracted properly.
If no jetway, proper staff positioned on ramp to ensure safe path to airstairs. No smoking.
Pushback performed and towbar disconnected, bypass pin displayed to pilot.
Headset cord disconnected from aircraft and access panel secured.
Equipment parked properly with brakes set and wheels chocked.

GROUND PROCEDURES IF APU INOPERATIVE

Procedure for receiving, completing and process of APU INOP Form.
Crew briefing of air start.
Air start truck positioned with exhaust directed away from aircraft.
Air start hose cleared to ensure it is free of debris and connected to A/C.
Ensure GSE is out of the area.
Air start removed after engine started and access panel secured.

Passenger Handling

TICKET COUNTER

Sabre version:
Internet access?
my.suncountry.com Access?
Lobby/Check-in queues organized.
Agents agressively courteous in calling next in line.
Designated First Class lane.
Ufly brochures present.
Agents appearance/uniform/ID acceptable.
Agents behavior consistent with SCA Code of Ethics.
Passengers greeted profesionally/politely.
Passenger ID's/international docs being verified.
Passenger luggage is properly processed. (HazMat refused and reported properly.)
Upgrades/Exit Rows offered when available.
Exit row passengers properly qualified with card.
Limited Release tags signed when necessary.
UMNRs, lap children, special needs properly handled.
WCHRs available/passengers with disabilities assisted.
Required signage posted.
Carry-on luggage policy enforced at ticket counter.
SCA sizer boxes present.
SCA sizer boxes used.
Scales have current calibration sticker visible (1 yr).
Luggage fees properly collected.
Heavy bags properly tagged.
AVIH animals properly tagged and handled.
Priority tags available and used when necessary.
Proper lifting techniques observed.
Agent work area free of clutter/tripping hazards.

GATE OBSERVATION

GSC present:
Sabre version:
Internet access?
My.suncountry.com Access?
Proper Sun Country signage.
Flt # and departure time posted.
Agents appearance/uniform/ID acceptable.
Agents behavior consistent with SCA Code of Ethics.
Gate announcements clear and audible.
Agent using approved SCA annoucements.
Upgrade solicitation made if available.
Verify crew names/ID and minimum crew.
Boarding time coordinated with crew.
Jetway door secure at all times.
Excess carry-on solicited prior to boarding if >75% Load Factor.
SCA sizer box present and used.
Excess luggage charges collected when appropriate.
One + One policy enforced during boarding.
WCHRs/special needs handled properly
SCA work flow timeline followed for on time departure.
Exit Row Criteria enforced.
Coordination with ramp for gate-checked items.
Jumpseat/Non-Rev passengers handled properly.
Passengers advised during irregular operations.

GATE: PAPERWORK/POST DEPARTURE

All passengers are accounted for.
Jetway pulled, doors closed/secured.
Load Sheet/paperwork properly completed and filed.
Manifest printed.
Passenger Forms (Firearms, LEOs, Live Animals, UMs).
If Int'l: Gen Decs and Int'l Packet.
Flight "closed" in Sabre.
Seating issues resolved.
PDC (with XM) flight if no flight issues.
Movement message sent to AOC.
Paperwork filed.
Cash sales accounted for.

TSA/CHECKPOINT

Average wait time at check point (Minutes):
Maximum wait time at check point (Minutes):
Dedicated crew lane.
Pre-Check Lane.
Designated WCHR lane for pax with disabilities.
Open communication established between SCA & TSA.

Carry-On

TICKET COUNTER OBSERVATION

SCA Sizer Boxes Present. # of sizers (if present):
Agents enforced proper carry-on policy.
Agents only allowed 1+1 items.
Bags sized in sizer box.
Large bags or unusual items were weighed.
Agents used approved language to inform passengers of policy.
Agents used proper language to address passenger concerns.
Agents collected applicable fees for checked baggage.

GATE OBSERVATION

SCA Sizer Boxes Present. # of sizers (if present):
Agents scanned gate for carry-on excess prior to boarding.
Agents only allowed 1+1 items.
Bags sized in sizer box.
Large bags or unusual items were weighed.
Appropriate fees were collected.
Agent made carry-on announcements prior to boarding.
Agent implemented volume procedure (if flight is over 75%).
Announcement(s) to solicit passengers to check bags.
Collected and processed bags. Number of bags checked:
Agent scanned items while boarding.
Number checked at gate:
Fees were collected.
Load Sheet reflected movement of checked carry-on.
Proper procedures for planeside handling items (gate checks/mobility devices = Zone 1, tagged properly).
Passenger removed medications, keys, valuable items.
Baggage tagged properly.
Flight crew advised of number of items moved to cargo bins.
Checked items were loaded in belly.

Cleaning

GALLEYS

Compartments and trash cans security checked and cleaned.
Hot plates cleaned, using liquid cleaner and a scrubbing pad if needed.
Cabinets, doors and ceilings cleaned of fingerprints or other stains and security checked.
Counters cleaned (polish with stainless steel polish, when needed).
Floors mopped.

SEATS

Seats clean (Seat dress covers/pockets clean. Free of trash/lost & found).
Seat belts in overlapping position.
Seatbacks restocked per current standard:
SY Safety Card / Exit Row
Airsickness Bag
Printed Material: Ufly, Menu/IFE, SY Cruise, Cambria, Duty-free, Ground Promos)

LAVATORIES

Toilet bowl, shroud, lid, seat and floor area, security checked and cleaned.
Sink cleaned and stain free.
Hand soap dispenser bottle clean and full.
Trash cans security checked and emptied.
Mirrors and counters cleaned/wiped down free of streaks.
Walls/Doors & surrounding areas checked for stains, fingerprints etc. and cleaned.

CABIN

Visible trash removed.
Overhead bins opened and checked.
Pillows/blankets new and stored as appropriate.
Fingerprints, stains, smudges cleaned from bins.
Trays clean and dry.
Walls windows and armrest assemblies cleaned.
Carpet vacuumed and clean.
Ceilings clean.
Headrest covers, new and present all seats.
Ashtrays cleaned (if open).

Security

GENERAL

Airport is a "SIDA" access airport.
Qualified GSC was present during flight departures. # of qualified GSCs at station:
Agents/GSCs are knowledgeable of SIDA procedures.
Agents/GSCs are knowledgable of roles, responsibilities and necessary contact information of Security positions (TSA, LEO, Airport, GSC, etc.).
Aircraft monitored:
During loading/unloading.
While on the ramp.
SIDA/OPS/Ramp/non-public areas monitored and challenging enforced.

ACCESS CONTROL

Doors/gates/ramp is secured.
Broken doors or issues, agents are aware of process to report.
Screened checked baggage secured at all times.
Station aware of TSA's testing of access to aircraft without a boarding card.
Agents are aware of SSI requirements and SSI information is secure.
Agents and crew are aware of airport access conditions (ie. no "piggy backing").

AIRCRAFT SECURITY

Aircraft search (incl. exterior) conducted appropriately (1st flight of day, Int'l IB/OB, on MX).
Completed Aircraft Search Checklist forms are on file for 90 days.
If aircraft is left unattended, appropriate security measures completed.

FACILITIES / SIGNAGE

Airport arrival signage (visible with Sun Country).
Terminal signage present and visible (FIDS updated).
Ticket Counters are clean, presentable.
Emergency contact information
Regulatory Signage
Advice to passenger-baggage subject to search
3-1-1 signage
Hazardous materials notice
Firearm restrictions notice
SY Signage
First Class / Ufly Elite / Upgrade

Baggage Service

MISHANDLED BAGGAGE

Sun Country carousel clearly labeled.
Priority bags delivered first.
First bag delivered - time from arrival:
Last bag delivered - time from arrival:
Baggage protected from elements.
Lost & Found handled
kept in station for _____
Worldtracer access?
Baggage reports filled out properly.

Office Procedures

PROCEDURES

Station has access and training on Safety Reporting System. (Undeclared HazMat, Passenger Special Handling - Deportees, Medical, Ums, Unfit to fly)
Station has checkbook.
Station has a safe in office.
Station has meal vouchers and inventory process.
Audit coupons are signed.
Audit coupons are kept for 30 days.

SUPPLIES

Station has process for requesting supplies.

Check-in Forms

Firearms In Checked Baggage Form
Notice to Law Enforcement Officer Form
Priority Seat Notification
Exit Row Handout
Cockpit/Cabin Jumpseat Form
Unaccompanied Minor
UM Stickers/Envelopes
Live Animal
Seat Charts
Manual Boarding Cards
Tags/Labels
Heavy Bag
Transfer Bag
Interline Transfer Bag
Special Handling
Positive Bag Match
Rush/Expedite
Personal Baggage ID
Firearms Inspected
Dry Ice
Last Bag
Priority tags for F/C

Miscellaneous

Load Information & Security Release Form
Passenger Travel Receipt (PTR) (or ability to print receipt)
Baggage Delivery Order (BDO)
Delayed/Damaged Baggage Report
Lost & Found Article Reports
Hotel/Meal Vouchers
Voucher stock for boarding pass printers
Aircraft Search Checklist print from MSC/SYI when needed
Ufly Brochures
Ufly Visa
Late Check-in Stamp
Bomb Threat cards

International

International Packets
Gen Dec Forms

Training Records

STATION ACCESS TO SCA RESOURCES

Access to MSC website.
Access to SCA manuals.
Access to AOSSP/PCSSP.
Access to LMS.
Reporter access in LMS.
LMS compliant.

AGENT TRAINING

Hazmat (Initial and 3 years of recurrent)
Ramp Handling
Passenger Handling
Security
Part 382
Search (if applicable)
GSC Training (Initial and Most recurrent)
Fueling
Deicing Agent (if applicable)

TRAINING RECORDS

Records are available for review (current printed rosters available).
Records are complete and current.

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GENERAL

RAMP

GROUND SERVICE EQUIPMENT (GSE) ASSESSMENT

Belt Loader

Pushback Tractor

Tugs

Bag Carts

Lav/Water

Jetbridge/Gate

SAFETY (NFPA 10.30)

PRE-ARRIVAL / ARRIVAL

BELTLOADER / LOAD / OFFLOAD

PRE-DEPARTURE

FUELING

CATERING SERVICE / CABIN SERVICE

WATER / LAVS

DEPARTURE

GROUND PROCEDURES IF APU INOPERATIVE

TICKET COUNTER

GATE OBSERVATION

GATE: PAPERWORK/POST DEPARTURE

TSA/CHECKPOINT

TICKET COUNTER OBSERVATION

GATE OBSERVATION

GALLEYS

SEATS

LAVATORIES

CABIN

GENERAL

ACCESS CONTROL

AIRCRAFT SECURITY

FACILITIES / SIGNAGE

MISHANDLED BAGGAGE

PROCEDURES

SUPPLIES

Check-in Forms

Miscellaneous

International

STATION ACCESS TO SCA RESOURCES

AGENT TRAINING

TRAINING RECORDS

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