Title Page
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Site conducted
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Conducted on
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Prepared by
Concierge Closing Check List
Physical Closing of Concierge Area
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1. Unplug Trees
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2. Turn off fireplaces upstairs on Massage floor and on Concierge floor
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5. Close and Lock first set of inside doors
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6. Clean and sanitize all Concierge Stations following Cleaning & Disinfecting Procedures
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7. Sweep and mop all floors and mats behind Concierge Stations
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9. Turn off lights in closed areas [Concierge Desk lights remain ON until Concierge are ready to depart for the evening]
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Empty water/cucumber jug from Massage floor and Concierge floor, Clean, wipe and flip upside to dry for next day ensuring there is a space underneath so it dries properly
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Make sure that there is cucumbers for the next day, if there is not please email Bistro management prabhathw@lodgeatkananaskis.com & jiecellet@lodgeatkananaskis.com
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Go get ice from hotel - fill the the entire rolling ice cooler
Accounting Balancing Procedures
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Ensure all Massage appointments are checked out and payment is completed - if not, there should be an explanation for each unpaid massage in the pass on
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Ensure all Spa Access are checked and Signed in and payment is completed - if not, there should be an explanation for each unpaid Hydrotherapy in the pass on
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· Once all guests have departed KNS and all payments have been processed, run the following reports to complete balance in Milano, Cloud PM, Opera, and Clover Terminal (Cash, PKML, Debit, and Offline Visa/MasterCard, Room Charges, Promotions/Power to Please)
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2. D140 Report in Opera
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3. Batch Reports on all Clover Machines
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Complete Cash Deposit Balancing Process
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Payment Card Balancing Process
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· Separate receipts into payment type and total each payment type
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· Compare receipt totals by payment type with Reports
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· Correct any variances or discrepancies, if you cannot balance for whatever reason and it is not fixable please ensure it is put in the pass on
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· Once all discrepancies have been corrected and all payment types balance with the totals on the D140 Opera Report, run and print off the End of Day Reports including:
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· Cash Float Report [Excel]
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· PKML Room Charge Report [D140 Opera Report]
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CWR Room Charge Report (Cloud PM)
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· Daily Closeout Report [Milano]
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Clover Batch Report
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· Complete final balancing verification by comparing all totaled receipts by payment type to the Daily Closeout Report
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include Spa Package voucher envelope in deposit
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· When all payment types are balanced, place all receipts from the day arranged by payment type with the cash deposit, and the Clover Batch Reports, and fold them neatly inside of the End of Day Reports and fasten with a rubber band
Administration and Communication
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· Complete Daily Pass On
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In pass on please include the stats on "No Shows" for Massage and Hydrotherapy
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· Email Daily Pass On to KNS Management, KNS Reservations and Group Sales Coordinator
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Complete balancing of appointments and ensure all therapist are in same room for the next day
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Ensure all guests that have gender preferences are with the correctly gendered therapist for the next day and are marked with appropriate tags
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Block off one block out of the four blocks for each massage appointment so we are to process payments without putting massages back into online inventory
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Ensure all RMT receipts have been sent for day - if they are not sent for whatever reason please send
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Send out waiver link to guests for next day massages
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· Repeat all Cleaning & Disinfecting Procedures of all areas used after completing closing duties
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· Repeat Hand Washing Protocol prior to departing for the evening
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· Complete Facility Closing Procedures of the Concierge floor and exit the building ensuring all doors are secured and locked
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· Proceed to PKML Front Desk Office [locking the KNS front doors behind you] with the Cash Deposit, Cash Float and End of Day Report Package
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· Secure Cash Deposit in Box #35
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· Secure Cash Float to Box #39
Aknowledgement
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I have completed my closing list
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NOTES TO PASS ON
