AM Concierge Task List

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Pick up bank and keys

• Pick up locker keys in the front office (located in Spa mailbox)

• Read communication board and initial

• Turn on lights and candles

• Turn on ipods

• Make sure all health forms are properly tagged

• Double check appointment notes and tag properly

• Declutter and dust front desk

• Wipe all surfaces clean

• How are the floors? Sweep/Mop/Vacuum if neccessary.

  Good

  Fair

  Poor

• How are the windows? Clean entrance windows if necessary.

  Good

  Fair

  Poor

• Print out 2 'No Post' lists (one for the front desk, the second for the bistro)

• Print out the spa package arrivals detailed in OPERA

• Set up stanchion sign

• Unlock door

Confirmation Calls

• Confirm that it was a male, female or no gender preference of their therapist (not therapists name)

• If couple's massage is with 2 males, must get approval

• If prenatal, how many weeks pregnant?

• One time entry policy

• Organize and close your till at the end of the shift

• Pass on any notes to PM

• Clean and organize area

• Drop receipts and cash envelope in front office