Title Page
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Site conducted
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Conducted on
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Prepared by
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Location
- Please click (+) if you have any urgent concerns, which pose a risk to the health, safety or welfare of a person or the business, which require immediate consideration. Escalate these to the GM with immediate effect (Raise action and assign to Property GM and DO)
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Is there any issue ?
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What needs to be done ? (Mandatory to raise an action)
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Expected Date of Rectification
General
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SLIPS, TRIPS AND FALLS All areas in good repair including walls, floors, ceilings and fittings. <br>Wet floor signs in use whilst mopping is undertaken. Dry mopping is a preference to avoid leaving floors wet.<br>Trip hazards removed, secured or highlighted with appropriate signage. <br>Changes of level and staircases clearly highlighted, handrails where required and no defects. <br>All Team Members wearing suitable clothing and footwear. <br>Cleanliness maintained in all areas and schedules available where required.<br>Waste removed regularly.<br>
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All ACCIDENT INCIDENT REPORTING and near misses documented and investigated as required.<br>WELFARE provision including operational toilets, stocked hand wash facilities and drinking water. <br>Adequate LIGHTING, ventilation and heating. <br>
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Good MANUAL HANDLING practices in place including storage, equipment and lifting techniques. <br>All Team Members trained.<br>
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WORKING AT HEIGHT tasks eliminated or controlled where required<br>Equipment in good order and checks completed (e.g. kick stool, stepladders)
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All equipment suitable for use. DEFECT REPORTING in place for electrical and non-electrical equipment. No defective equipment in use
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Good STORAGE practices in place including minimal combustibles, away from ignition sources, with safe access and egress
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CHEMICALS & HAZARDOUS SUBSTANCES Nominated and approved substances only. <br>Data sheets available.<br>Labelled and stored appropriately including flammables. <br>
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Adequate provision of FIRST AID equipment, in date and fully stocked<br>Trained Team Members available at all times
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Safety training up to date, including SAFE SYSTEMS OF WORK (SSOW) as per training matrix
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Vulnerable Team Members assessed and relevant controls in place e.g. YOUNG PERSONS, PREGNANCY (including new mothers) and REDUCED CAPABILITIES (including those returning from long term sick leave)
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VISUAL DISPLAY UNITS (VDUs) users, assessed, trained and relevant controls in place (where required)
Reception/ Lobby
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Manual and automated DOORS operating correctly, sensors working, emergency stop button present, alternative speed setting available, appropriate warning signage, decals positioned correctly where required.<br><br>INTERNAL PHYSICAL SECURITY Front doors secured at night and re-opened in the morning. <br><br>LOCKDOWN PROCEDURES Lockdown easily achieved/ keys available and tested.
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SLIPS, TRIPS AND FALLS External entrance well lit, suitable non-slip surface, in good repair with no defects. <br><br>Matting available as required. <br><br>Steps have nosing present and handrails where required.<br><br>Lobby flooring suitable non-slip surface, in good repair with no defects. <br><br>Cleaning carried out to prevent slips at suitable times and appropriate signage in use.<br>
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Designated and signposted guest smoking area outside entrance. <br><br>Suitable ASH DISPOSAL bins provided, emptied regularly in suitable equipment and area clear of combustibles. <br>
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CCTV signage displayed at all entrances, in good repair, SURVEILLANCE CAMERA GUIDE referenced and followed.
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Indoor fountains with a drowning risk are protected and appropriate signage in place.
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Artificial gardens, decorations and displays away from ignition sources. Not situated on fire escape routes. <br><br>Classification of decorations must comply with local fire safety regulations e.g. Class 0/ Class A1/ A2 rated for circulation routes.
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SIGNAGE displayed at reception as per local law, such as Public Liability Insurance, Registered Office, Hotel Proprietors Act, PEEPS and No Smoking.
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ALLERGY statement on all food and drink refreshment stations.
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PROSTITUTION AND HUMAN TRAFFICKING and child exploitation. <br>Team Members trained and alert manager as required.<br><br>Registration cards completed with details of all adult guests sharing a room with a child. (UK only)
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YOUNG PERSONS young guest policy, school groups and minimum check in age requirements followed.
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LIFTING EQUIPMENT Lifts stops at landing level with floor. <br><br>Lift alarms functioning, alerting reception or a remote monitoring center. <br><br>Door sensors operating correctly.
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Large displays in the lobby such as vehicles, in line with CONFERENCE & EVENT SAFETY specific guidance.
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INTERNAL PHYSICAL SECURITY. Fixed panic alarms available at all desks, where required.<br><br>Strict procedures in place as outlined within the Security Manual for CASH HANDLING/ CASH COLLECTION, TRANSIT & BANKING <br><br>Cash machine well lit, visible to others, with good flow of customers. CCTV coverage of area, but not over keypad. <br><br>CASH STORAGE SAFES / Drop safes in a secure locked room, bolted to floor. Controlled access with key procedure in place. Contents and logs completed as required.
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INTERNAL PHYSICAL SECURITY <br>SAFES. Safety Deposit Boxes are located in a secure area with access controlled.<br><br>Guest has full view of Team Member handling box. CCTV for employee and guest entrances but not covering area where guests places and removes items in box.<br><br>Panic alarm and liability sticker in place. <br>
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Records in place including identification checks. Quarterly inventory in place.
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PETS policy in place and evidence of use.
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Team Member Safety NOTICEBOARDS up to date. Health & Safety Meeting minutes, (Safety Policy UK only), First Aid List and Safety Calendar topic of the month on display.
Concierge
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MANUAL HANDLING tasks considered and controls in place for moving and storing luggage (including large coach tours), accepting deliveries, pushing and pulling trolleys.
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Luggage STORAGE shelves stable with no sharp edges and easily accessible.<br><br>MANUAL HANDLING Heavy items not stored on higher shelving.<br><br>WORKING AT HEIGHT controls in place. Access to high shelves provided, equipment (ladders/kick stools) checked before use and internal checks in place.
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LEFT LUGGAGE Dedicated secure room with CCTV (if law permits). No guest access.<br><br>No luggage left unattended in reception area or on luggage trolleys. If storing in function rooms secured with lockable wires and permanent supervision. <br>Luggage ticket/ tag in use with unique reference number. <br>Long-term luggage records in place.
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INCOMING MAIL & DELIVERIES Items stored in secure location once received. <br><br>Registered mail/ monetary value logs completed as required.<br><br>Team Members trained.
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Travel route suitable non-slip surface, suitable ramps or lifts where required, in good repair with no defects.
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Service TROLLEYS well maintained including wheels, easy to maneuver. Not overloaded, no sharp edges.
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No defective equipment in use.
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SLIPS, TRIPS & FALLS Hazards monitored continuously and umbrellas/ matting in use as required. <br><br>Spillage clean up/ warning signage in place
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EXTERNAL PHYSICAL SECURITY VALET PARKING Security of guest vehicles.<br><br>Valet Parking key procedure in place.<br><br>Car Log Cards completed (including documenting any existing damage).<br><br>Car Key Tag in use (do not display guest names or registration numbers). <br><br>Once tagged all placed in safe or locked drawer in a readily manned area preferably covered by CCTV.
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TRANSPORTATION Mini Bus and Hotel Vehicles. Suitable for ground conditions, well maintained and serviced as per manufacturer’s guidance. No defective vehicles in use.<br><br>Daily and monthly vehicular checks documented. <br><br>Any trailers are maintained in good working condition and inspected as per local law. Fitted correctly, loads secured and driver trained in use. <br><br>Drivers’ handbook in use. Team members fully insured and authorised. License is valid for the vehicle type driven. Certification retained for review.<br><br>Team Members trained including SSOW Solo working.<br>
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TRANSPORTATION Cycling hire safety rules in place such as reflective clothing and cycle helmets. <br>Bikes maintained in a road worthy condition, checked before every use and documented.<br><br>Helmet must be to a recognized safety standard, checked for damage and fit user. Helmet replaced after an accident or any damage
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ASSAULT AND VERBAL ABUSE De-escalating heated situations. Provision of personal panic alarms where required.<br><br>Team Members trained. <br>
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REQUIREMENTS FOR SECURITY PERSONNEL considered on a risk based approach as required, Security team members licensed as per local law.
