Conviviality Retail

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Marking

• You must complete and pass Bronze before moving onto Silver.
  To pass Bronze you must have all tasks marked as 'A' by your FSM

• A = Task completed to a high standard and no further action required

• B = See comments to show where improvements need to be made

• C = Task not completed to an acceptable standard

SELLING

• Only CVR Retail Purchased Approved Stock Sold and Local Lines agreed with your FSM. Loyalty will be checked

  A

  B

  C

• Team is knowledgeable about the Current Promotion and offers the APP

  A

  B

  C

• Does not misuse Retro Funding or any Unauthorised Secondary Wholesaling

  A

  B

  C

SERVICE

• Staff know how to accept Bargain Booze and Thorougoods gift vouchers

  A

  B

  C

• Customers are welcomed and acknowledged when first met in store and assistance given where required

  A

  B

  C

• Completes a regular Cash Flow with FSM

  A

  B

  C

• No mobile phones on the shop floor unless used to demonstrate the BB App

  A

  B

  C

• Smoking is only permitted in the designated area away from customer view

  A

  B

  C

• Branch supports a Local / National Charity

  A

  B

  C

Execution

• No missing letters on signage

  A

  B

  C

• Front of Store is clean and presentable and Windows not cluttered

  A

  B

  C

• Poster Frames and A Boards are in Good Condition and being used

  A

  B

  C

• No handwritten or homemade signs where possible

  A

  B

  C

• No out of date POS on display

  A

  B

  C

• Displays merchandised as per the Promotional Visual Guide

  A

  B

  C

• Must stock lines to be stocked at all times unless evidence can be show they do not sell and have been written off

  A

  B

  C

• All products must be showing the price with SEL, Stack Card or Appropriate POS

  A

  B

  C

• All external and internal lighting is working and if not actions taken to resolve

  A

  B

  C

• Store must be clean, tidy and dust free including all shelving, fixtures and shop floor

  A

  B

  C

• All team are wearing uniform relevant to the facia and hive high personal hygiene standards

  A

  B

  C

• All Legal Notices are on display

  A

  B

  C

Staff Notice Board

• Employers Liability Certificate (in date)

• Health and Safety Policy Statement

• Fire Emergency Notice

• Health and Safety Law poster

On the Shop Floor

• Under 25 Law Poster

• Tobacco Sign

• Premises License

• Refused Sales Records (old may be stored in the office)

• Cleaning Rota

• Temperature Records for chilled and frozen

On file in the branch

• Authority to sell alcohol (fully completed by all staff and DPS)

• Latest Licensing Questionnaire (completed by all staff and marked), old questionnaires stored in file

• Records of additional training. i.e Manual handling

Instore

• First Aid Box and First Aid Notice

Bronze Sign Off

• Franchisee Sign Off as passed Bronze

  Sign

• FSM Sign Off as passed Bronze

  Sign

• Head Office Sign Off as passed Bronze

  Sign

• If not signed off please refer to the marking and comments boxes to see where improvements need to be made.