Conviviality Retail

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Marking

• To progress to Silver you must have completed and passed all the tasks in the Bronze category
  To pass Silver you must have all tasks marked as "A" by your FSM

• A = Task completed to a high standard and no further action required

• B = See comments to show where improvements need to be made

• C = Task not completed to an acceptable standard

Selling

• Opening hours reflect recommendations. (BB 10am to 10pm. Select Convenience 7am to 10pm.) Or the same number of trading hours or more

  A

  B

  C

• Franchisee Meetings are attended

  A

  B

  C

• Displays and sells £1 up sell lines from counter as per Promotional Planner where space allows

  A

  B

  C

• Drinks of the month to be promoted using product, neck ties, and POS

  A

  B

  C

• Has developed a plan to improve margin and demonstrated that this has been implemented. (Vape, Slush, High Margin Ranges , Coffee

  A

  B

  C

• Business Plan Folders have been completed and actions underway

  A

  B

  C

Service

• Services are available to the customer including the APP, and at least two of the following: A :Lottery or Scratchcards, B: Paypoint / Payzone or Top Ups through the till C: Post Office or Combined Unit D: Parcel Collection E: SOR for party orders F: Gift Wrapping G: Wine Tastings H: Try before you buy or I: Glass Hire

  A

  B

  C

• Stockroom is tidy, all blue tubs are returned, rubbish sent back and returns processed correctly.

  A

  B

  C

Execution

• Maintain Alcohol Planograms, Red FSDU and Promotional Ends to best of ability as per the visual guide

  A

  B

  C

• Sells and displays products on Red Stands as per promotional guide where Red FSDU is available

  A

  B

  C

• DTS suppliers used in store where possible

  A

  B

  C

• Stocks all leaflet lines

  A

  B

  C

• Stocks and supports Pay Day deals in store. Availability will be checked and where necessary allocations made to support offers

  A

  B

  C

• Data Capture for Digital Marketing

  A

  B

  C

Silver Sign Off

• Franchisee Sign Off as passed Silver

  Sign

• FSM Sign Off as passed Silver

  Sign

• Head Office Sign Off as passed Silver

  Sign

• If not signed off please refer to the marking and comments boxes yo see where improvements need to be made