Title Page
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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What is CQSMA?
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How quickly should you acknowledge a customer at the bar and how long do you aim to serve them?
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Toilet checks should be completed every hour, when completing one what do you do?
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Toilets clean
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Floor dry
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Floor swept
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Toilet roll restocked
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Mirrors clean
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Sink tops wiped
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Soap dispenser full
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Air freshener used
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When taking a food order what must you do before cashing off? (Read back the food order not the drinks)
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What must you always be wearing on shift?
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When serving a customer food what information should you tell them?
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When must a check back be completed and why are they so important?
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When should you clear a customers table?
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When completing an I order what are the main things to remember? (Use a tray, clear empty glasses, dispense drinks within 5 minutes)
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Perfect serve us very important what glass+ garnish would you use for these:
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Gordon’s pink and mixer (gin glass or world beer glass garnished with a strawberry)
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R Whites Raspberry Lemonade (world beer glass no part pour garnished with a lime)
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Jamaica Ginger Beer (world beer glass, garnished with lime, no part pour)
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Managers sign
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Employee sign
