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CUPP Store Audit (Q1 2024)
CUPP Store Audit (Q1 2024)
Angharad Jackson

CUPP Store Audit (Q1 2024)

Full inspection of CUPP store conducted quarterly by CUPP HQ training team.

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Free CUPP Store Audit (Q1 2024) Checklist

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Title Page

  • Site conducted

  • Site conducted (if not listed)

  • Trade pattern

  • Conducted on

  • Inspected by

  • Present staff and their position

  • Pictures are important for justifying decisions, low scores and possible fines - take as many as possible.
    Train staff where possible and take note of any training given.

Customer area and staff

Outside and entrance

  • Is CUPP main signage clean and visible?

  • Is the A-board on display, clean and free of major damage?

  • Is there any rubbish (esp. CUPP-branded) visible on the pavement/street/walkway?

  • Are the main window and door clean?

  • Is the window menu clean and visible?

  • Are the entrance and the doormat clean and clear of obstruction?

  • Is the customer floor clean and dry? If wet, is there a wet floor sign?

  • Is the picture wall visible and well-maintained?

  • Are the plants healthy and well-maintained?

  • Any further comments?

Customer area

  • Is the music appropriate and at a suitable volume?

  • Is the CUPP light on the front counter on?

  • Is the till area clean and free of clutter?

  • Does the till area have an allergen prompt on display?

  • Is the hand-off area clean and free of clutter?

  • Is the current campaign signage on display?

  • Are the lights clean and working?

  • Are the walls and skirting boards clean and free of damage?

  • Is the customer bathroom clean and tidy?

  • Any further comments?

Merchandise display

  • Are all available merchandise items on display?

  • Are the items arranged neatly and appealingly?

  • Are there merchandise prices on display and are they correct?

  • Is the merchandise area clean and dusted?

  • Is there merchandise available on the shop floor for replenishment/sales?

  • Any further comments?

Menu

  • What type of menu does the store have?

  • Are out-of-stock items removed from the menu?

  • Is the menu clean and dusted?

  • Are the prices correct?

  • Is the menu clean?

  • Are the prices correct?

  • Is the TV menu on?

  • Is the TV clean and dusted?

  • Any further comments?

Staff uniform

  • Are staff wearing a clean, CUPP branded T-shirt?

  • Are staff wearing a clean, CUPP approved apron?

  • Are staff wearing appropriate footwear?

  • Is all hair longer than shoulder length tied up?

  • Any further comments?

Staff knowledge

  • What is the name and position of the staff member?

  • What are the portion sizes for mochi? 75g reg and large.

  • What temperature should hot bubble teas be heated to? 50-55°C or 120-130°F.

  • What is the colour scheme for allergen control for shakers and cloths?

    • Blank/black/white shaker: no milk
    • Red shaker/cloth: dairy (+1)
    • Green shaker/cloth: oat (+1)
    • Yellow shaker/cloth: soya (+1)
    • Blue cloth: surfaces (+1)

  • Which toppings contain dairy? Mochi, pudding, cloud top/cake.

  • Can the staff member quickly locate the allergens information sheet?

  • Which allergens are present in a brown sugar taro cloudcake? Dairy, gluten, soya, sulphites.

  • Any further comments?

Drinks

  • 1. Matchoco (regular, pudding, iced, oat milk, recommended sugar).
    2. Iced green tea (regular, cloud top, iced, 4 sugars).
    3. Taro-coconut (regular, no topping, hot, whole dairy milk).
    Ask for drinks to be presented to you as they would be a customer.

  • Matchoco: was the drink made following the correct recipe? Was the matcha bottle shaken before use? Was the chocolate dissolved properly?

  • Matchoco: was the drink served with the correct modifiers? Correct milk?

  • Matchoco: was the drink served to CUPP brand standards? Label, seal and logo correct?

  • Iced green tea: was the drink made following the correct recipe?

  • Iced green tea: was the drink made with the correct modifiers? Correct sugar? 3 brown spoons of cloud top?

  • Iced green tea: was the drink served to CUPP brand standards? Label, seal and logo correct? Unshaken with a good layer of cloud top?

  • Taro-coconut: was the drink made following the correct recipe? Syrup in the shaker? One sugar?

  • Taro-coconut: was the drink made with the correct modifiers? No additions after heating?

  • Taro-coconut: was the drink served to CUPP brand standards? Label, seal and logo correct? Thin straw?

  • Any further comments?

Front of house

Till and hand-off area

  • Does the store have self-serve kiosks?

  • Are the self-serve kiosks functioning correctly?

  • Are the till and KDSs functioning correctly?

  • Is the till functioning correctly?

  • Are the KDSs and receipt and label printers functioning correctly?

  • Is the CUPP app live and accurately reflecting item availability?

  • Are third party apps live and accurately reflecting item availability?

  • Any further comments?

Ingredients

  • Is green tea available?

  • Are the interior and exterior of the green tea urn clean?

  • Is black tea available?

  • Are the interior and exterior of the black tea urn clean?

  • Is oolong tea available?

  • Are the interior and exterior of the oolong tea urn clean?

  • Is matcha premix available?

  • Is the matcha premix to the correct standard?

  • Is the matcha premix dated correctly?

  • Are the interiors and exteriors of the matcha bottles clean?

  • Is tapioca available?

  • Cut open some pearls of tapioca - are they cooked all the way through?

  • Are the pearls of tapioca clumped together even after stirring?

  • Is there enough sugar water with the tapioca?

  • Does the tapioca container have the correct times written?

  • Are all popping bubbles and coconut jellies available?

  • Are popping bubble tubs clean?

  • Are the popping bubble tubs and their vicinity free of pests?

  • Is cloud top available?

  • Is the cloud top to the correct standard?

  • Is the cloud top dated correctly?

  • Are Lotus Biscoff crumbs available?

  • Is pudding available?

  • Is the pudding to the correct standard?

  • Is the pudding dated correctly?

  • Is mochi available?

  • Are all cups of mochi sealed with a lid or another cup?

  • Weigh the cups of mochi without lids - is there between 70g and 85g of mochi in the cups? Regular cups weigh 8g and large cups weigh 10g.

  • Is the mochi and its presentation to the correct standard?

  • Is the mochi dated correctly?

  • Are all dairy milks (incl. semi-skimmed and double cream) available?

  • Are whole and semi-skimmed dairy milk organic?

  • Is oat milk available?

  • Is it Minor Figures Barista oat milk?

  • Is soya milk available?

  • Is it Bonsoy soya milk?

  • Are all possible fruit purées available?

  • Are the fruit purées dated correctly?

  • Is vanilla syrup available?

  • Is it CUPP vanilla syrup?

  • Is the vanilla syrup dated correctly?

  • Is the vanilla syrup dosing 10ml?

  • Is coconut syrup available?

  • Is it CUPP coconut syrup?

  • Is the coconut syrup dated correctly?

  • Is the coconut syrup dosing 10ml?

  • Is wintermelon syrup available?

  • Is the wintermelon syrup dosing 10ml?

  • Is brown sugar walling syrup available?

  • Is the brown sugar walling syrup dosing 15ml?

  • Is caramel sauce available?

  • Is it Simply Caramel Sauce?

  • Is the caramel sauce dosing 20ml?

  • Is it Zuma Caramel Sauce?

  • Is the caramel sauce dosing 15ml?

  • Is taro powder available?

  • Are the correct scoops and spoons for taro powder available?

  • Is the taro powder kept in a sealed container with the lid securely on and without scoops/spoons left in the container?

  • Is there lemon juice available?

  • Is the lemon juice dated correctly?

  • Are there lemon slices available?

  • Are the lemon slices dated correctly?

  • Are the lemon slices circular with segments showing?

  • Is there grapefruit juice available?

  • Is the grapefruit juice dated correctly?

  • Are there grapefruit slices available?

  • Are the grapefruit slices dated correctly?

  • Are the grapefruit slices semi-circular with segments showing?

  • Is chocolate powder available?

  • Is the chocolate powder kept in a sealed container with the lid securely on and without scoops/spoons left in the container?

  • Is there chocolate powder in a clean chocolate shaker for premium drinks?

  • Any further comments?

Drinks area

  • Does the store have black mats?

  • Are the black mats clean?

  • Are the surfaces and any drainage channels clean?

  • Are the milk and tea jugs clean?

  • Are the measurers and jiggers clean?

  • Are the bar spoons, toppings scoops and tongs being kept in clean water?

  • Are any of these items in contact with dairy, oat or soya milk?

  • Is there a clean blue cloth available for wiping sealed drinks?

  • Is there a red cloth available for wiping the rim of premium drinks?

  • Is the shaker machine clean and functioning correctly?

  • Is the sealing machine clean and functioning correctly?

  • Is the shaker rinser clean and functioning correctly?

  • Are the ice bin and ice scoop clean?

  • Is the ice scoop stored safely out of the ice?

  • Is the ice dump free of excessive tea stains and solid debris?

  • Are the interiors, exteriors and seals of the front-of-house fridges clean?

  • Are the fridges between 0 and 8ºC?

  • Is there food in the fridge which is higher than 8ºC?

  • Are the bins clean and not overflowing?

  • Are the interiors, exteriors and doors of the cupboards clean?

  • Any further comments?

Sugar machine

  • Is there sugar syrup available?

  • Is there sugar syrup in the machine?

  • Is the sugar machine dosing the correct amounts?

  • Are the baristas aware of the amounts and manually measuring sugar syrup for drinks?

  • Is the interior of the machine clean?

  • Is the exterior and vicinity of the machine clean?

  • Is the sugar machine and its vicinity free of pests?

  • Any further comments?

Coffee area

  • Is the coffee machine, incl. group handles and steam wands, clean and well maintained?

  • Is the coffee making area, incl. the grinder and under the machine, clean and well maintained?

  • Are the following good practices being implemented?

    • Red cloth for dairy milk (+1)
    • Green cloth for oat milk (+1)
    • Yellow cloth for soya milk (+1)
    • Separate dairy and non-dairy thermometers
    • Group handles emptied after every use (+1)
    • Cloth available for cleaning group handles (+1)
    • Clean espresso glasses (+1)
    • Accurate coffee scales in use (+1)
    • Any milk cloths missing (-1)

  • Are the milk cloths clean?

  • Are the milk jugs clean?

  • Is the grinder hopper at least half full?

  • Are more coffee beans available to refill the hopper?

  • Are both milk thermometers calibrated?

  • Pour two double shots of espresso to test the grind, pour and yield.

    • Grind amount between 17.8g and 18.2g (+1)
    • Pour between 25 and 30 seconds (+1)
    • Yield at 36g (+1)

  • Any further comments?

Back of house/kitchen

Cooking area

  • Is the tea machine clean and well maintained?

    • Basket clean and free of tea leaves (+1)
    • Brew tip clean and free of scum (+1)
    • Spray head clean and free of scum (+1)
    • Exterior clean (+1)
    • Tea filters available (+1)
    • Tea instructions displayed (+1)
    • Brew tip dirty (-1)
    • Tea filters not available (-1)

  • Place the black tea basket into the machine and run the programme for 3L of green tea into a jug - is the volume between 3.4L and 3.6L? Did the dilution run at the beginning of the programme?

  • Is the tapioca cooking area clean and well maintained?

    • Two hobs available (+1)
    • Tapioca instructions displayed (+1)
    • Timers available (+1)
    • Pans clean (+1)

  • Is there room temperature sugar water available?

  • Is the sugar water dated correctly?

  • Is there sugar available to make sugar water?

  • Is the following preparation equipment clean and available?

    • Juicer (+1)
    • Hand whisk (+1)
    • Electric whisk (+1)
    • Kitchen scales (+1)
    • Sieve (for matcha)(+1)
    • Bar spoons (for tapioca)(+1)
    • Colander (for tapioca)(+1)
    • Weighing bowls (+1)
    • Knife (+1)
    • Chopping board (+1)
    • Day dots (+1)
    • No whisk
    • No kitchen or coffee scales available (-1)
    • No colander available (-1)
    • No day dots available (-1)

  • Is the following cleaning equipment available?

    • Sponge scourers (+1)
    • Blue cloths (+1)
    • Red cloths (+1)
    • Green cloths (+1)
    • Yellow cloths (+1)
    • Scrubbing brush (+1)
    • Blue roll (+1)
    • Mop (+1)
    • Mop bucket (+1)
    • Mop heads (+1)
    • Bin bags (+1)
    • No blue/red/green/yellow cloths (-2)
    • No scrubbing brush (-1)
    • No blue roll (-1)
    • No mop (-1)
    • No bin bags (-1)

  • Are the following cleaning products available?

    • Flash Professional Disinfecting All Purpose Cleaner (floor gel)(+1)
    • P&G Professional Fairy Manual Washing Up Liquid (+1)
    • Flash Professional Disinfecting Cleaner for Food Surfaces (purple antibacterial spray)(+1)
    • P&G Professional Glass Cleaner (+1)
    • Milton Disinfecting Fluid (+1)
    • P&G Professional Hand Soap (+1)
    • Alternative products (-2)
    • No antibacterial spray (-2)

  • If the store has a staff or customer bathroom, is there P&G Professional Flash Disinfecting Sanitary Spray (bathroom spray)?

  • Any further comments?

Cleanliness

  • Is the interior of the ice machine clean?

  • Is the exterior of the ice machine clean?

  • Are the sink, tap and draining board clean?

  • Are the storage cupboards and shelves clean and organised?

  • Are the bins clean and not overflowing?

  • Any further comments?

Storage area and stock management

  • Is the storage area organised and accessible?

  • Is first-in-first-out being followed in store?

  • Are the interiors, exteriors and seals of the back-of-house fridges clean?

  • Are the fridges between 0 and 8ºC?

  • Is there food in the fridge which is higher than 8ºC?

  • Are there freezers present and on in the store?

  • Are the freezers below -18ºC?

  • Is there food in the freezers above -18ºC?

  • Are the interiors and exteriors of the freezers clean?

  • Are the storage area and kitchen free from pests such as excessive fruit flies, ants etc.?

  • Any further comments?

Health & safety

First aid

  • Is the first aid signage displayed and filled in appropriately?

  • Is the first aid kit easily accessible?

  • Is the first aid kit stocked? Blue plasters, eye pads, bandages, safety pins, disposable gloves and wound dressings. Select No if two or more are missing.

  • Is there an accident report book available?

  • Is eye wash solution available?

  • Any further comments?

Fire safety

  • Is the fire safety signage displayed and filled in appropriately?

  • Are the fire extinguishers in date?

  • Is the fire emergency lighting working?

  • Are the fire exits free from obstruction?

  • Any further comments?

Food safety & HACCP

  • Is the Compliance Folder available and does it contain the food safety, health and safety, HACCP, COSHH, risk assessment and training sections?

  • Are all risk assessments completed and in date?

  • Are there food safety level 2 and allergens awareness training certificates for all staff in the Compliance Folder?

  • Is the allergen policy being followed for shakers, cloths, special procedures, etc.?

  • Is all health & safety signage available? Hand wash, hot surfaces, hot water and HSE poster.

  • Are hand wash sinks clean and free of debris?

  • Is hand wash soap and blue roll available?

  • Are products all date labelled correctly?

  • Any further comments?

COSHH

  • Are all cleaning items stored safely away from food and equipment, and not on the floor?

  • Are all cleaning chemical bottles labelled correctly and not damaged?

  • Is PPE available? Blue disposable gloves, yellow washing up gloves and eye protection.

  • Any further comments?

DD book

  • Are monthly checks being recorded?

  • Are weekly checks being recorded?

  • Are monthly and weekly cleaning tasks being recorded?

  • Are daily checks being recorded?

  • Any further comments?

CUPP Store Audit (Q1 2024)
Angharad Jackson

CUPP Store Audit (Q1 2024)

Full inspection of CUPP store conducted quarterly by CUPP HQ training team.

Use this Template
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