CUPP - MONTHLY STORE INSPECTION

• Site conducted‹

  Select

• Conducted on

  Date

• Inspected by

• Store Name
  Address

• Staff on Shift

FIRST IMPRESSIONS (OUTSIDE AND ENTRANCE)

• A board #1 - Clean and visible to customers?

  Yes

  No

  No A Board at this store

• A board #2 - Clean and visible to customers?

  Yes

  No

  No A Board at this store

• CUPP main signage - Clean and visible to customers?

  Yes

  No

• CUPP branded rubbish - Any visible up and down the street?

  Yes

  No

• Main window and door clean?

  Yes

  No

• Main window drinks menu - Clean and visible to customers?

  Yes

  No

• Entrance + Door mat clean?

  Yes

  No

• Customer floor - clean?

  Yes

  No

• Picture wall - visible with new pictures added? (Add picture)

  Select Yes No Picture wall full/not available

  • Yes
  • No
  • Picture wall full/not available

• Plants - Well maintained and healthy? (Add picture)

  Yes

  No

• Any further comments on Outside & Entrance? (Add pictures)

FIRST IMPRESSIONS (CUSTOMER AREA)

• Music - appropriate and at a good volume level?

  Yes

  No

• CUPP Light turned on front counter? (Add picture)

  Yes

  No

• Front facing counter clean and free of spillages/marks? (Add picture)

  Yes

  No

• Till area and Front counter top - clean and free of clutter?

  Yes

  No

• Light bulbs all working and clean? (Add picture)

  Yes

  No

• Customer area walls and skirting boards clean? (Add picture)

  Yes

  No

• Any further comments on Customer Area?

MERCHANDISE

• Merchandise on display - Take note of anything not on display.

  Select Yes No

  • Yes
  • No

• What items are missing from display? (Add picture)

• Are all T-shirt Designs / colours and sizes on display (S,M,L,XL / White, Black + Black / Black + White)

  Yes

  No

• What items are missing from display? (Add picture)

• Everything displayed neatly?

  Yes

  No

• Everything on display priced?

  Yes

  No

• Is the merchandise area, clean, tidy, including glass and shelving? (Add picture)

  Yes

  No

• Any further comments on Merchandise area?

MENU - INDOORS

• Is the main drinks menu clean and dusted?

  Yes

  No

• Are all menu items available?

  Yes

  No

• What items are missing from sale?

• Is the current campaign Signage on display?

  Yes

  No

• Is the current campaign drink available?

  Yes

  No

• Are drinks at the agreed price point? Add picture of menu.

  Yes

  No

• Any further comments on menu?

STAFF

• Are staff wearing a clean CUPP branded T-Shirt?

  Yes

  No

• Are staff wearing a clean CUPP approved apron?

  Yes

  No

• Are staff wearing appropriate footwear?

  Yes

  No

• Do staff have ALL hair tied up? (If applicable)

  Yes

  No

• Any further comments on staff?

SHOW ME TELL ME!!

• What is the name of the person you're asking?

• TELL ME - How do we describe the difference between - GREEN / BLACK / OOLONG Tea? (Answered correctly - YES or NO)

• TELL ME - What is the time limit of cooked tapioca? (Answered correctly - YES or NO)

  Yes

  No

• TELL ME - What colour cloth do we use for Oatly? (Answered correctly - YES or NO)

  Yes

  No

• TELL ME - What drinks are not available dairy free? (Answered correctly - YES or NO)

  Yes

  No

• SHOW ME - Where do we find Allergens Information Sheet? (Answered correctly - YES or NO)

• SHOW ME - Where do we place the label on the cup? (Answered correctly - YES or NO)

  Yes

  No

• SHOW ME - Regular and Large toppings portions? (Answered correctly - YES or NO)

• SHOW ME - How do we cool down the tea machine? (Answered correctly - YES or NO)

TILL AND PACKING AREA

• Are till screens, kitchen screens and customer printer working correctly?

  Select Yes No

  • Yes
  • No

• List what is not working

• Label printer in working order and being used?

  Yes

  No

• Is the CUPP app live and being used?

  Yes

  No

• Third party apps active? Deliveroo + UberEats?

  Yes

  No

• Takeaway equipment available? Please note anything unavailable.

  Select CUPP Branded bags CUPP Branded FAT Straws Bamboo Thin straws Brown napkins

  • CUPP Branded bags
  • CUPP Branded FAT Straws
  • Bamboo Thin straws
  • Brown napkins

• Is the Merch storage organised and easily accessible to staff?

  Yes

  No

• Any further comments on Till and packing area?

BUBBLE TEA INGREDIENTS

• Vanilla Syrup - Please take note of any errors.

  Select Correct branded bottle? Pump in working order - 10ml? Dosage incorrect

  • Correct branded bottle?
  • Pump in working order - 10ml?
  • Dosage incorrect

• Coconut Syrup - Please take note of any errors.

  Select Correct branded bottle? Pump in working order - 10ml? Dosage incorrect

  • Correct branded bottle?
  • Pump in working order - 10ml?
  • Dosage incorrect

• Brown Sugar Syrup #1

  Select Correct bottle/brand? Dosing correctly - 15ml Dosage incorrect

  • Correct bottle/brand?
  • Dosing correctly - 15ml
  • Dosage incorrect

• Brown Sugar Syrup #2

  Select Correct bottle/brand? Dosing correctly - 15ml Dosage incorrect

  • Correct bottle/brand?
  • Dosing correctly - 15ml
  • Dosage incorrect

• Wintermelon Syrup - Please take note of any errors.

  Select Correct branded bottle? Pump in working order - 10ml? Dosage incorrect

  • Correct branded bottle?
  • Pump in working order - 10ml?
  • Dosage incorrect

• Rosehip - Please take note of any errors.

  Correct Brand being used?

  No

• Chocolate shaker available

  Yes

  No

• RED Cloth to wipe sealed drinks available?

  Yes

  No

• Is tapioca available?

  Select Yes No

  • Yes
  • No

• Is the tapioca lid on with correct timings?

  Yes

  No

• Are all toppings available?

  Yes

  No

• What toppings are not available?

• Are the following fruit purees available? Please take note of any missing items.

  Select Mango puree Peach puree Strawberry puree Raspberry Puree

  • Mango puree
  • Peach puree
  • Strawberry puree
  • Raspberry Puree

• Are the fruit purees labelled with a daydot and dated correctly?

  Yes

  No

• Are the following fruit juices/slices available? Please take note of any missing items.

  Select Lemon juice Lemon slice Grapefruit juice Grapefruit slice

  • Lemon juice
  • Lemon slice
  • Grapefruit juice
  • Grapefruit slice

• Are the following milk options available? Please take note of any missing items.

  Select Organic milk - Whole Organic milk- Semi Double Cream Bonsoy Oatly No

  • Organic milk - Whole
  • Organic milk- Semi
  • Double Cream
  • Bonsoy
  • Oatly
  • No

• Is taro available?

  Yes

  No

• Are the correct scoops available? Please take note of any missing items.

  Select 1/4 cup 1/3 cup brown spoon

  • 1/4 cup
  • 1/3 cup
  • brown spoon

• Is the correct tub being used? (Add picture)

  Yes

  No

• Green Tea - Make a note of any issues.

  Select Correct taste and strenght? Correct colour and appearance? Tea Urn clean No

  • Correct taste and strenght?
  • Correct colour and appearance?
  • Tea Urn clean
  • No

• Black tea - Make a note of any issues.

  Select Correct taste and strenght? Correct colour and appearance? Tea Urn clean No

  • Correct taste and strenght?
  • Correct colour and appearance?
  • Tea Urn clean
  • No

• Oolong Tea - Make a note of any issues.

  Select Correct taste and strenght? Correct colour and appearance? Tea Urn clean No

  • Correct taste and strenght?
  • Correct colour and appearance?
  • Tea Urn clean
  • No

• Matcha Tea - Make a note of any issues.

  Select Correct taste and strength Correct colour and appearance Bottle dated No

  • Correct taste and strength
  • Correct colour and appearance
  • Bottle dated
  • No

• Any further comments on Bubble Tea Ingredients?

DRINKS MAKING AREA

• Black mats - are they clean? (Add Picture)

  Yes

  No

• Milk and tea jugs - are they clean? (Add Picture)

  Yes

  No

• Measurers and jiggers - are they clean? (Add Picture)

  Yes

  No

• Stirrers, scoops and pots of water? - are they clean? (Add Picture)

  Yes

  No

• Shaker Machine - are they clean? (Add Picture)

  Yes

  No

• Sealing machine - are they clean? (Add Picture)

  Yes

  No

• Shaker rinser - are they clean? (Add Picture)

  Yes

  No

• Sink area - are they clean? (Add Picture)

  Yes

  No

• Ice bin and scoop - are they clean? (Add Picture)

  Yes

  No

• Is ice scoop stored safely? (Add Picture)

  Yes

  No

• Fridges - Interior and Exterior - are they clean? (Add Picture)

  Yes

  No

• Bins - clean and not overflowing? (Add Picture)

  Yes

  No

• Cupboards - Interior and Exterior - are they clean?

  Yes

  No

• Any further comments on Drinks Making Area?

SUGAR MACHINE

• Sugar machine - interior clean and filled?

  Yes

  No

• Sugar machine - Exterior and shelf clean?

  Yes

  No

• Is the sugar machine dosing the correct amounts?

  Yes

  No

• Any further comments on Sugar Machine?

COFFEE AREA

• Is the coffee machine clean and well maintained?

  Yes

  No

• Is the coffee making area clean and well maintained?

  Yes

  No

• Is the grinder area clean and well maintained?

  Yes

  No

• Is the hopper at least half full?

  Yes

  No

• Test grind

  Select 18 grams weight Pour between 25 - 32 seconds Volume of espresso pouring at 36g? No

  • 18 grams weight
  • Pour between 25 - 32 seconds
  • Volume of espresso pouring at 36g?
  • No

• Are good practices being implemented? Make a note of any issues.

  Select Red cloth for dairy? Yellow cloth for Bonsoy? Green cloth for Oatly? Temperature probe - DAIRY? Temperature probe - NON-DAIRY? Group heads emptied after every use? Brush / Cloth available for cleaning the group head? Espresso glasses clean? No

  • Red cloth for dairy?
  • Yellow cloth for Bonsoy?
  • Green cloth for Oatly?
  • Temperature probe - DAIRY?
  • Temperature probe - NON-DAIRY?
  • Group heads emptied after every use?
  • Brush / Cloth available for cleaning the group head?
  • Espresso glasses clean?
  • No

• Chocolate powder

  Yes

  No

• Is the correct tub being used?

  Yes

  No

• Is it being stored by the coffee machine?

  Yes

  No

• Any further comments on Coffee Area?

COOKING AREA

• Tea Machine - Make a note of any issues.

  Select Basket clean and free of tea leaves? Brew head - screw off and check if clean? Exterior clean? Tea instructions displayed Tea Filters available Tea record being kept? No

  • Basket clean and free of tea leaves?
  • Brew head - screw off and check if clean?
  • Exterior clean?
  • Tea instructions displayed
  • Tea Filters available
  • Tea record being kept?
  • No

• Tapioca cooking area - Make a note of any issues.

  Select Two hobs available? Tapioca instructions displayed Timers set up and available Pans clean - inc inside, outside, handles, and lids Tapioca cooking record being kept? No

  • Two hobs available?
  • Tapioca instructions displayed
  • Timers set up and available
  • Pans clean - inc inside, outside, handles, and lids
  • Tapioca cooking record being kept?
  • No

• Is there cooled Sugar water available?

  Yes

  No

• Is the following equipment clean and available? Make a note of any missing items.

  Select Juicer Blender Whisk Weighing Scales Sieve for Matcha Stirring spoons Tapioca Strainer - Clean? Weighing bowls Knife (stored safely) Chopping board DAY DOTS No

  • Juicer
  • Blender
  • Whisk
  • Weighing Scales
  • Sieve for Matcha
  • Stirring spoons
  • Tapioca Strainer - Clean?
  • Weighing bowls
  • Knife (stored safely)
  • Chopping board
  • DAY DOTS
  • No

• Are the following cleaning items available? Make a note of any missing items.

  Select Dishwashing soap Sponges Cloths Scrubbing brush Scourers Blue Roll Antibacterial Surface Cleaning spray Glass Cleaner Floor Cleaner Mop Heads Bin Bags No

  • Dishwashing soap
  • Sponges
  • Cloths
  • Scrubbing brush
  • Scourers
  • Blue Roll
  • Antibacterial Surface Cleaning spray
  • Glass Cleaner
  • Floor Cleaner
  • Mop Heads
  • Bin Bags
  • No

• Any further comments on Cooking Area?

TAPIOCA TIME!!

• Test a portion of tapioca - We're looking for chewy, bouncy well cooked pearls

• Cut open a pearl of tapioca - Is it cooked all the way through? (Add picture)

  Yes

  No

• Is the tapioca clumped together? (Add picture)

  Yes

  No

• Is there enough sugar water? (Add picture)

  Yes

  No

• Does the tapioca taste to CUPP standards?

  Yes

  No

CLEANLINESS

• ICE MACHINE - Interior - Clean? (Add picture)

  Yes

  No

• ICE MACHINE - Exterior (including Vent & Filter) - Clean? (Add picture)

  Yes

  No

• Sink Area, Taps and Draining Boards - Clean? (Add picture)

  Yes

  No

• Storage Cupboards and Shelves - Interior + Exterior - Clean? (Add picture)

  Yes

  No

• Bins - Clean? (Add picture)

  Yes

  No

• Are there any maintenance issues?

  Yes

  No

• What is the issue?

• Any further comments on Cleanliness?

STORAGE AREA

• Dry store - accessible and organised?

  Yes

  No

• Fridge/s - clean and organised?

  Yes

  No

• Are Fridges holding at the correct temperature? (between 0.1c - 8c)

  Yes

  No

• Freezer/s - clean and organised?

  Yes

  No

• Are Feezers holding at the correct temperature? (between -18c to -24c)

  Yes

  No

• Are correct defrosting procedures in place for fruit purees? (as per Food Safety Policy)

  Yes

  No

• Any further comments on Storage Area?