Title Page

  • Site conducted

  • Site conducted (if not listed)

  • Trade pattern

  • Conducted on

  • Inspected by

  • Present staff and their position

  • Pictures are important for justifying decisions, low scores and possible fines - take as many as possible.
    Train staff where possible and take note of any training given.

Customer area and staff

Outside and entrance

  • Is CUPP main signage clean and visible?

  • Is the A-board on display, clean and free of major damage?

  • Is there any rubbish (esp. CUPP-branded) visible on the pavement/street/walkway?

  • Are the main window and door clean?

  • Is the window menu clean and visible?

  • Are the entrance and the doormat clean and clear of obstruction?

  • Is the customer floor clean and dry? If wet, is there a wet floor sign?

  • Is the picture wall visible and well-maintained?

  • Are the plants healthy and well-maintained?

  • Any further comments?

Customer area

  • Is the music appropriate and at a suitable volume?

  • Is the CUPP light on the front counter on?

  • Is the till area clean and free of clutter?

  • Does the till area have an allergen prompt on display?

  • Is the hand-off area clean and free of clutter?

  • Is the current campaign signage on display?

  • Are the lights clean and working?

  • Are the walls and skirting boards clean and free of damage?

  • Is the customer bathroom clean and tidy?

  • Any further comments?

Merchandise display

  • Are all available merchandise items on display?

  • Are the items arranged neatly and appealingly?

  • Are there merchandise prices on display and are they correct?

  • Is the merchandise area clean and dusted?

  • Is there merchandise available on the shop floor for replenishment/sales?

  • Any further comments?

Menu

  • What type of menu does the store have?

  • Are out-of-stock items removed from the menu?

  • Is the menu clean and dusted?

  • Are the prices correct?

  • Is the menu clean?

  • Are the prices correct?

  • Is the TV menu on?

  • Is the TV clean and dusted?

  • Any further comments?

Staff uniform

  • Are staff wearing a clean, CUPP branded T-shirt?

  • Are staff wearing a clean, CUPP approved apron?

  • Are staff wearing appropriate footwear?

  • Is all hair longer than shoulder length tied up?

  • Any further comments?

Staff knowledge

  • What is the name and position of the staff member?

  • What are the portion sizes for mochi? 75g reg and large.

  • What temperature should hot bubble teas be heated to? 50-55°C or 120-130°F.

  • What is the colour scheme for allergen control for shakers and cloths?

  • Which toppings contain dairy? Mochi, pudding, cloud top/cake.

  • Can the staff member quickly locate the allergens information sheet?

  • Which allergens are present in a brown sugar taro cloudcake? Dairy, gluten, soya, sulphites.

  • Any further comments?

Drinks

  • 1. Matchoco (regular, pudding, iced, oat milk, recommended sugar).
    2. Iced green tea (regular, cloud top, iced, 4 sugars).
    3. Taro-coconut (regular, no topping, hot, whole dairy milk).
    Ask for drinks to be presented to you as they would be a customer.

  • Matchoco: was the drink made following the correct recipe? Was the matcha bottle shaken before use? Was the chocolate dissolved properly?

  • Matchoco: was the drink served with the correct modifiers? Correct milk?

  • Matchoco: was the drink served to CUPP brand standards? Label, seal and logo correct?

  • Iced green tea: was the drink made following the correct recipe?

  • Iced green tea: was the drink made with the correct modifiers? Correct sugar? 3 brown spoons of cloud top?

  • Iced green tea: was the drink served to CUPP brand standards? Label, seal and logo correct? Unshaken with a good layer of cloud top?

  • Taro-coconut: was the drink made following the correct recipe? Syrup in the shaker? One sugar?

  • Taro-coconut: was the drink made with the correct modifiers? No additions after heating?

  • Taro-coconut: was the drink served to CUPP brand standards? Label, seal and logo correct? Thin straw?

  • Any further comments?

Front of house

Till and hand-off area

  • Does the store have self-serve kiosks?

  • Are the self-serve kiosks functioning correctly?

  • Are the till and KDSs functioning correctly?

  • Is the till functioning correctly?

  • Are the KDSs and receipt and label printers functioning correctly?

  • Is the CUPP app live and accurately reflecting item availability?

  • Are third party apps live and accurately reflecting item availability?

  • Any further comments?

Ingredients

  • Is green tea available?

  • Are the interior and exterior of the green tea urn clean?

  • Is black tea available?

  • Are the interior and exterior of the black tea urn clean?

  • Is oolong tea available?

  • Are the interior and exterior of the oolong tea urn clean?

  • Is matcha premix available?

  • Is the matcha premix to the correct standard?

  • Is the matcha premix dated correctly?

  • Are the interiors and exteriors of the matcha bottles clean?

  • Is tapioca available?

  • Cut open some pearls of tapioca - are they cooked all the way through?

  • Are the pearls of tapioca clumped together even after stirring?

  • Is there enough sugar water with the tapioca?

  • Does the tapioca container have the correct times written?

  • Are all popping bubbles and coconut jellies available?

  • Are popping bubble tubs clean?

  • Are the popping bubble tubs and their vicinity free of pests?

  • Is cloud top available?

  • Is the cloud top to the correct standard?

  • Is the cloud top dated correctly?

  • Are Lotus Biscoff crumbs available?

  • Is pudding available?

  • Is the pudding to the correct standard?

  • Is the pudding dated correctly?

  • Is mochi available?

  • Are all cups of mochi sealed with a lid or another cup?

  • Weigh the cups of mochi without lids - is there between 70g and 85g of mochi in the cups? Regular cups weigh 8g and large cups weigh 10g.

  • Is the mochi and its presentation to the correct standard?

  • Is the mochi dated correctly?

  • Are all dairy milks (incl. semi-skimmed and double cream) available?

  • Are whole and semi-skimmed dairy milk organic?

  • Is oat milk available?

  • Is it Minor Figures Barista oat milk?

  • Is soya milk available?

  • Is it Bonsoy soya milk?

  • Are all possible fruit purées available?

  • Are the fruit purées dated correctly?

  • Is vanilla syrup available?

  • Is it CUPP vanilla syrup?

  • Is the vanilla syrup dated correctly?

  • Is the vanilla syrup dosing 10ml?

  • Is coconut syrup available?

  • Is it CUPP coconut syrup?

  • Is the coconut syrup dated correctly?

  • Is the coconut syrup dosing 10ml?

  • Is wintermelon syrup available?

  • Is the wintermelon syrup dosing 10ml?

  • Is brown sugar walling syrup available?

  • Is the brown sugar walling syrup dosing 15ml?

  • Is caramel sauce available?

  • Is it Simply Caramel Sauce?

  • Is the caramel sauce dosing 20ml?

  • Is it Zuma Caramel Sauce?

  • Is the caramel sauce dosing 15ml?

  • Is taro powder available?

  • Are the correct scoops and spoons for taro powder available?

  • Is the taro powder kept in a sealed container with the lid securely on and without scoops/spoons left in the container?

  • Is there lemon juice available?

  • Is the lemon juice dated correctly?

  • Are there lemon slices available?

  • Are the lemon slices dated correctly?

  • Are the lemon slices circular with segments showing?

  • Is there grapefruit juice available?

  • Is the grapefruit juice dated correctly?

  • Are there grapefruit slices available?

  • Are the grapefruit slices dated correctly?

  • Are the grapefruit slices semi-circular with segments showing?

  • Is chocolate powder available?

  • Is the chocolate powder kept in a sealed container with the lid securely on and without scoops/spoons left in the container?

  • Is there chocolate powder in a clean chocolate shaker for premium drinks?

  • Any further comments?

Drinks area

  • Does the store have black mats?

  • Are the black mats clean?

  • Are the surfaces and any drainage channels clean?

  • Are the milk and tea jugs clean?

  • Are the measurers and jiggers clean?

  • Are the bar spoons, toppings scoops and tongs being kept in clean water?

  • Are any of these items in contact with dairy, oat or soya milk?

  • Is there a clean blue cloth available for wiping sealed drinks?

  • Is there a red cloth available for wiping the rim of premium drinks?

  • Is the shaker machine clean and functioning correctly?

  • Is the sealing machine clean and functioning correctly?

  • Is the shaker rinser clean and functioning correctly?

  • Are the ice bin and ice scoop clean?

  • Is the ice scoop stored safely out of the ice?

  • Is the ice dump free of excessive tea stains and solid debris?

  • Are the interiors, exteriors and seals of the front-of-house fridges clean?

  • Are the fridges between 0 and 8ºC?

  • Is there food in the fridge which is higher than 8ºC?

  • Are the bins clean and not overflowing?

  • Are the interiors, exteriors and doors of the cupboards clean?

  • Any further comments?

Sugar machine

  • Is there sugar syrup available?

  • Is there sugar syrup in the machine?

  • Is the sugar machine dosing the correct amounts?

  • Are the baristas aware of the amounts and manually measuring sugar syrup for drinks?

  • Is the interior of the machine clean?

  • Is the exterior and vicinity of the machine clean?

  • Is the sugar machine and its vicinity free of pests?

  • Any further comments?

Coffee area

  • Is the coffee machine, incl. group handles and steam wands, clean and well maintained?

  • Is the coffee making area, incl. the grinder and under the machine, clean and well maintained?

  • Are the following good practices being implemented?

  • Are the milk cloths clean?

  • Are the milk jugs clean?

  • Is the grinder hopper at least half full?

  • Are more coffee beans available to refill the hopper?

  • Are both milk thermometers calibrated?

  • Pour two double shots of espresso to test the grind, pour and yield.

  • Any further comments?

Back of house/kitchen

Cooking area

  • Is the tea machine clean and well maintained?

  • Place the black tea basket into the machine and run the programme for 3L of green tea into a jug - is the volume between 3.4L and 3.6L? Did the dilution run at the beginning of the programme?

  • Is the tapioca cooking area clean and well maintained?

  • Is there room temperature sugar water available?

  • Is the sugar water dated correctly?

  • Is there sugar available to make sugar water?

  • Is the following preparation equipment clean and available?

  • Is the following cleaning equipment available?

  • Are the following cleaning products available?

  • If the store has a staff or customer bathroom, is there P&G Professional Flash Disinfecting Sanitary Spray (bathroom spray)?

  • Any further comments?

Cleanliness

  • Is the interior of the ice machine clean?

  • Is the exterior of the ice machine clean?

  • Are the sink, tap and draining board clean?

  • Are the storage cupboards and shelves clean and organised?

  • Are the bins clean and not overflowing?

  • Any further comments?

Storage area and stock management

  • Is the storage area organised and accessible?

  • Is first-in-first-out being followed in store?

  • Are the interiors, exteriors and seals of the back-of-house fridges clean?

  • Are the fridges between 0 and 8ºC?

  • Is there food in the fridge which is higher than 8ºC?

  • Are there freezers present and on in the store?

  • Are the freezers below -18ºC?

  • Is there food in the freezers above -18ºC?

  • Are the interiors and exteriors of the freezers clean?

  • Are the storage area and kitchen free from pests such as excessive fruit flies, ants etc.?

  • Any further comments?

Health & safety

First aid

  • Is the first aid signage displayed and filled in appropriately?

  • Is the first aid kit easily accessible?

  • Is the first aid kit stocked? Blue plasters, eye pads, bandages, safety pins, disposable gloves and wound dressings. Select No if two or more are missing.

  • Is there an accident report book available?

  • Is eye wash solution available?

  • Any further comments?

Fire safety

  • Is the fire safety signage displayed and filled in appropriately?

  • Are the fire extinguishers in date?

  • Is the fire emergency lighting working?

  • Are the fire exits free from obstruction?

  • Any further comments?

Food safety & HACCP

  • Is the Compliance Folder available and does it contain the food safety, health and safety, HACCP, COSHH, risk assessment and training sections?

  • Are all risk assessments completed and in date?

  • Are there food safety level 2 and allergens awareness training certificates for all staff in the Compliance Folder?

  • Is the allergen policy being followed for shakers, cloths, special procedures, etc.?

  • Is all health & safety signage available? Hand wash, hot surfaces, hot water and HSE poster.

  • Are hand wash sinks clean and free of debris?

  • Is hand wash soap and blue roll available?

  • Are products all date labelled correctly?

  • Any further comments?

COSHH

  • Are all cleaning items stored safely away from food and equipment, and not on the floor?

  • Are all cleaning chemical bottles labelled correctly and not damaged?

  • Is PPE available? Blue disposable gloves, yellow washing up gloves and eye protection.

  • Any further comments?

DD book

  • Are monthly checks being recorded?

  • Are weekly checks being recorded?

  • Are monthly and weekly cleaning tasks being recorded?

  • Are daily checks being recorded?

  • Any further comments?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.