Title Page
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Site conducted
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Site conducted (if not listed)
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Trade pattern
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Conducted on
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Inspected by
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Present staff and their position
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Pictures are important for justifying decisions, low scores and possible fines - take as many as possible.
Train staff where possible and take note of any training given.
Customer area and staff
Outside and entrance
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Is CUPP main signage clean and visible?
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Is the A-board on display, clean and free of major damage?
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Is there any rubbish (esp. CUPP-branded) visible on the pavement/street/walkway?
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Are the main window and door clean?
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Is the window menu clean and visible?
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Are the entrance and the doormat clean and clear of obstruction?
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Is the customer floor clean and dry? If wet, is there a wet floor sign?
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Is the picture wall visible and well-maintained?
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Are the plants healthy and well-maintained?
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Any further comments?
Customer area
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Is the music appropriate and at a suitable volume?
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Is the CUPP light on the front counter on?
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Is the till area clean and free of clutter?
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Does the till area have an allergen prompt on display?
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Is the hand-off area clean and free of clutter?
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Is the current campaign signage on display?
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Are the lights clean and working?
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Are the walls and skirting boards clean and free of damage?
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Is the customer bathroom clean and tidy?
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Any further comments?
Merchandise display
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Are all available merchandise items on display?
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Are the items arranged neatly and appealingly?
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Are there merchandise prices on display and are they correct?
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Is the merchandise area clean and dusted?
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Is there merchandise available on the shop floor for replenishment/sales?
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Any further comments?
Menu
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What type of menu does the store have?
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Are out-of-stock items removed from the menu?
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Is the menu clean and dusted?
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Are the prices correct?
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Is the menu clean?
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Are the prices correct?
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Is the TV menu on?
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Is the TV clean and dusted?
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Any further comments?
Staff uniform
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Are staff wearing a clean, CUPP branded T-shirt?
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Are staff wearing a clean, CUPP approved apron?
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Are staff wearing appropriate footwear?
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Is all hair longer than shoulder length tied up?
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Any further comments?
Staff knowledge
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What is the name and position of the staff member?
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What are the portion sizes for mochi? 75g reg and large.
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What temperature should hot bubble teas be heated to? 50-55°C or 120-130°F.
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What is the colour scheme for allergen control for shakers and cloths?
- Blank/black/white shaker: no milk
- Red shaker/cloth: dairy (+1)
- Green shaker/cloth: oat (+1)
- Yellow shaker/cloth: soya (+1)
- Blue cloth: surfaces (+1)
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Which toppings contain dairy? Mochi, pudding, cloud top/cake.
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Can the staff member quickly locate the allergens information sheet?
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Which allergens are present in a brown sugar taro cloudcake? Dairy, gluten, soya, sulphites.
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Any further comments?
Drinks
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1. Matchoco (regular, pudding, iced, oat milk, recommended sugar).
2. Iced green tea (regular, cloud top, iced, 4 sugars).
3. Taro-coconut (regular, no topping, hot, whole dairy milk).
Ask for drinks to be presented to you as they would be a customer. -
Matchoco: was the drink made following the correct recipe? Was the matcha bottle shaken before use? Was the chocolate dissolved properly?
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Matchoco: was the drink served with the correct modifiers? Correct milk?
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Matchoco: was the drink served to CUPP brand standards? Label, seal and logo correct?
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Iced green tea: was the drink made following the correct recipe?
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Iced green tea: was the drink made with the correct modifiers? Correct sugar? 3 brown spoons of cloud top?
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Iced green tea: was the drink served to CUPP brand standards? Label, seal and logo correct? Unshaken with a good layer of cloud top?
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Taro-coconut: was the drink made following the correct recipe? Syrup in the shaker? One sugar?
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Taro-coconut: was the drink made with the correct modifiers? No additions after heating?
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Taro-coconut: was the drink served to CUPP brand standards? Label, seal and logo correct? Thin straw?
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Any further comments?
Front of house
Till and hand-off area
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Does the store have self-serve kiosks?
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Are the self-serve kiosks functioning correctly?
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Are the till and KDSs functioning correctly?
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Is the till functioning correctly?
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Are the KDSs and receipt and label printers functioning correctly?
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Is the CUPP app live and accurately reflecting item availability?
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Are third party apps live and accurately reflecting item availability?
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Any further comments?
Ingredients
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Is green tea available?
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Are the interior and exterior of the green tea urn clean?
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Is black tea available?
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Are the interior and exterior of the black tea urn clean?
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Is oolong tea available?
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Are the interior and exterior of the oolong tea urn clean?
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Is matcha premix available?
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Is the matcha premix to the correct standard?
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Is the matcha premix dated correctly?
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Are the interiors and exteriors of the matcha bottles clean?
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Is tapioca available?
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Cut open some pearls of tapioca - are they cooked all the way through?
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Are the pearls of tapioca clumped together even after stirring?
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Is there enough sugar water with the tapioca?
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Does the tapioca container have the correct times written?
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Are all popping bubbles and coconut jellies available?
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Are popping bubble tubs clean?
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Are the popping bubble tubs and their vicinity free of pests?
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Is cloud top available?
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Is the cloud top to the correct standard?
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Is the cloud top dated correctly?
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Are Lotus Biscoff crumbs available?
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Is pudding available?
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Is the pudding to the correct standard?
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Is the pudding dated correctly?
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Is mochi available?
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Are all cups of mochi sealed with a lid or another cup?
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Weigh the cups of mochi without lids - is there between 70g and 85g of mochi in the cups? Regular cups weigh 8g and large cups weigh 10g.
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Is the mochi and its presentation to the correct standard?
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Is the mochi dated correctly?
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Are all dairy milks (incl. semi-skimmed and double cream) available?
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Are whole and semi-skimmed dairy milk organic?
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Is oat milk available?
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Is it Minor Figures Barista oat milk?
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Is soya milk available?
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Is it Bonsoy soya milk?
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Are all possible fruit purées available?
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Are the fruit purées dated correctly?
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Is vanilla syrup available?
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Is it CUPP vanilla syrup?
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Is the vanilla syrup dated correctly?
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Is the vanilla syrup dosing 10ml?
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Is coconut syrup available?
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Is it CUPP coconut syrup?
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Is the coconut syrup dated correctly?
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Is the coconut syrup dosing 10ml?
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Is wintermelon syrup available?
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Is the wintermelon syrup dosing 10ml?
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Is brown sugar walling syrup available?
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Is the brown sugar walling syrup dosing 15ml?
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Is caramel sauce available?
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Is it Simply Caramel Sauce?
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Is the caramel sauce dosing 20ml?
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Is it Zuma Caramel Sauce?
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Is the caramel sauce dosing 15ml?
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Is taro powder available?
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Are the correct scoops and spoons for taro powder available?
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Is the taro powder kept in a sealed container with the lid securely on and without scoops/spoons left in the container?
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Is there lemon juice available?
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Is the lemon juice dated correctly?
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Are there lemon slices available?
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Are the lemon slices dated correctly?
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Are the lemon slices circular with segments showing?
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Is there grapefruit juice available?
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Is the grapefruit juice dated correctly?
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Are there grapefruit slices available?
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Are the grapefruit slices dated correctly?
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Are the grapefruit slices semi-circular with segments showing?
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Is chocolate powder available?
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Is the chocolate powder kept in a sealed container with the lid securely on and without scoops/spoons left in the container?
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Is there chocolate powder in a clean chocolate shaker for premium drinks?
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Any further comments?
Drinks area
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Does the store have black mats?
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Are the black mats clean?
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Are the surfaces and any drainage channels clean?
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Are the milk and tea jugs clean?
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Are the measurers and jiggers clean?
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Are the bar spoons, toppings scoops and tongs being kept in clean water?
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Are any of these items in contact with dairy, oat or soya milk?
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Is there a clean blue cloth available for wiping sealed drinks?
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Is there a red cloth available for wiping the rim of premium drinks?
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Is the shaker machine clean and functioning correctly?
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Is the sealing machine clean and functioning correctly?
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Is the shaker rinser clean and functioning correctly?
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Are the ice bin and ice scoop clean?
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Is the ice scoop stored safely out of the ice?
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Is the ice dump free of excessive tea stains and solid debris?
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Are the interiors, exteriors and seals of the front-of-house fridges clean?
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Are the fridges between 0 and 8ºC?
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Is there food in the fridge which is higher than 8ºC?
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Are the bins clean and not overflowing?
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Are the interiors, exteriors and doors of the cupboards clean?
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Any further comments?
Sugar machine
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Is there sugar syrup available?
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Is there sugar syrup in the machine?
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Is the sugar machine dosing the correct amounts?
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Are the baristas aware of the amounts and manually measuring sugar syrup for drinks?
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Is the interior of the machine clean?
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Is the exterior and vicinity of the machine clean?
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Is the sugar machine and its vicinity free of pests?
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Any further comments?
Coffee area
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Is the coffee machine, incl. group handles and steam wands, clean and well maintained?
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Is the coffee making area, incl. the grinder and under the machine, clean and well maintained?
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Are the following good practices being implemented?
- Red cloth for dairy milk (+1)
- Green cloth for oat milk (+1)
- Yellow cloth for soya milk (+1)
- Separate dairy and non-dairy thermometers
- Group handles emptied after every use (+1)
- Cloth available for cleaning group handles (+1)
- Clean espresso glasses (+1)
- Accurate coffee scales in use (+1)
- Any milk cloths missing (-1)
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Are the milk cloths clean?
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Are the milk jugs clean?
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Is the grinder hopper at least half full?
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Are more coffee beans available to refill the hopper?
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Are both milk thermometers calibrated?
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Pour two double shots of espresso to test the grind, pour and yield.
- Grind amount between 17.8g and 18.2g (+1)
- Pour between 25 and 30 seconds (+1)
- Yield at 36g (+1)
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Any further comments?
Back of house/kitchen
Cooking area
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Is the tea machine clean and well maintained?
- Basket clean and free of tea leaves (+1)
- Brew tip clean and free of scum (+1)
- Spray head clean and free of scum (+1)
- Exterior clean (+1)
- Tea filters available (+1)
- Tea instructions displayed (+1)
- Brew tip dirty (-1)
- Tea filters not available (-1)
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Place the black tea basket into the machine and run the programme for 3L of green tea into a jug - is the volume between 3.4L and 3.6L? Did the dilution run at the beginning of the programme?
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Is the tapioca cooking area clean and well maintained?
- Two hobs available (+1)
- Tapioca instructions displayed (+1)
- Timers available (+1)
- Pans clean (+1)
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Is there room temperature sugar water available?
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Is the sugar water dated correctly?
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Is there sugar available to make sugar water?
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Is the following preparation equipment clean and available?
- Juicer (+1)
- Hand whisk (+1)
- Electric whisk (+1)
- Kitchen scales (+1)
- Sieve (for matcha)(+1)
- Bar spoons (for tapioca)(+1)
- Colander (for tapioca)(+1)
- Weighing bowls (+1)
- Knife (+1)
- Chopping board (+1)
- Day dots (+1)
- No whisk
- No kitchen or coffee scales available (-1)
- No colander available (-1)
- No day dots available (-1)
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Is the following cleaning equipment available?
- Sponge scourers (+1)
- Blue cloths (+1)
- Red cloths (+1)
- Green cloths (+1)
- Yellow cloths (+1)
- Scrubbing brush (+1)
- Blue roll (+1)
- Mop (+1)
- Mop bucket (+1)
- Mop heads (+1)
- Bin bags (+1)
- No blue/red/green/yellow cloths (-2)
- No scrubbing brush (-1)
- No blue roll (-1)
- No mop (-1)
- No bin bags (-1)
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Are the following cleaning products available?
- Flash Professional Disinfecting All Purpose Cleaner (floor gel)(+1)
- P&G Professional Fairy Manual Washing Up Liquid (+1)
- Flash Professional Disinfecting Cleaner for Food Surfaces (purple antibacterial spray)(+1)
- P&G Professional Glass Cleaner (+1)
- Milton Disinfecting Fluid (+1)
- P&G Professional Hand Soap (+1)
- Alternative products (-2)
- No antibacterial spray (-2)
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If the store has a staff or customer bathroom, is there P&G Professional Flash Disinfecting Sanitary Spray (bathroom spray)?
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Any further comments?
Cleanliness
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Is the interior of the ice machine clean?
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Is the exterior of the ice machine clean?
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Are the sink, tap and draining board clean?
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Are the storage cupboards and shelves clean and organised?
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Are the bins clean and not overflowing?
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Any further comments?
Storage area and stock management
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Is the storage area organised and accessible?
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Is first-in-first-out being followed in store?
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Are the interiors, exteriors and seals of the back-of-house fridges clean?
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Are the fridges between 0 and 8ºC?
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Is there food in the fridge which is higher than 8ºC?
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Are there freezers present and on in the store?
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Are the freezers below -18ºC?
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Is there food in the freezers above -18ºC?
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Are the interiors and exteriors of the freezers clean?
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Are the storage area and kitchen free from pests such as excessive fruit flies, ants etc.?
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Any further comments?
Health & safety
First aid
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Is the first aid signage displayed and filled in appropriately?
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Is the first aid kit easily accessible?
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Is the first aid kit stocked? Blue plasters, eye pads, bandages, safety pins, disposable gloves and wound dressings. Select No if two or more are missing.
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Is there an accident report book available?
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Is eye wash solution available?
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Any further comments?
Fire safety
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Is the fire safety signage displayed and filled in appropriately?
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Are the fire extinguishers in date?
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Is the fire emergency lighting working?
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Are the fire exits free from obstruction?
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Any further comments?
Food safety & HACCP
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Is the Compliance Folder available and does it contain the food safety, health and safety, HACCP, COSHH, risk assessment and training sections?
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Are all risk assessments completed and in date?
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Are there food safety level 2 and allergens awareness training certificates for all staff in the Compliance Folder?
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Is the allergen policy being followed for shakers, cloths, special procedures, etc.?
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Is all health & safety signage available? Hand wash, hot surfaces, hot water and HSE poster.
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Are hand wash sinks clean and free of debris?
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Is hand wash soap and blue roll available?
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Are products all date labelled correctly?
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Any further comments?
COSHH
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Are all cleaning items stored safely away from food and equipment, and not on the floor?
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Are all cleaning chemical bottles labelled correctly and not damaged?
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Is PPE available? Blue disposable gloves, yellow washing up gloves and eye protection.
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Any further comments?
DD book
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Are monthly checks being recorded?
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Are weekly checks being recorded?
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Are monthly and weekly cleaning tasks being recorded?
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Are daily checks being recorded?
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Any further comments?