Title Page
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Site conducted
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Conducted on
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Visited by
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Sign in to the DD book upon arrival
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Please include photographic evidence for EVERY question and section on the visit form, unless otherwise stated. Add as much information around training and actions carried out at the time. This document is to ensure we are keeping our visits uniform and to allow us to look back and confirm/reference support given to stores.
Key Checks
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Fire extinguishers - service in date? If no, please advise this is a legal necessity and must be done asap.
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DD book - complete and correct? If no please train on how to complete.
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Risk assessments complete and signed? If not, please train on how to complete.
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Are all authorised chemicals in use? If no, please inform Franchise Manager.
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Is coffee machine calibrated and clean? If no, please train team on how to calibrate and why/how to keep clean.
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Is tea brewer calibrated and clean? If no, please train team on how to calibrate and why/how to keep clean.
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Britta filter +500 litres? If less please advise team to order replacement.
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Is the How To Guide folder being utilised? If not please ensure team understand value of guide and how/when to use it.
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Do all team members have Allergen & Food Safety Level 2 certificates printed out and in the Compliance Folder?
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Are all team members aware of CPL and how to complete? If not please train.
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Is merchandise full, clean and clearly priced? If not, please train team on this area.
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How is general drinks quality? Observe the team making and ensure they are measuring correctly and following correct procedures.
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Is the milk thermometer calibrated? If not, please show team how to calibrate.
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Are all stock items in date/dated correctly? If not, please train correct procedures.
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Is FIFO stock rotation being utilised? If not, please train how to use FIFO.
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Is all stock CUPP authorised? If no (if there are any alternative ingredients in use) please send your photographic evidence to the relevant Operations Manager for further actions.
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Is the stock room well organised and kept clean and tidy? If no, please provide training where possible.
Food Checks
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Is there a bottle of water and probe available for the sushi fridge? If no please support in rectifying where possible.
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Is sushi being stored and served correctly? If no please train correct processes.
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Is a delivery temperature being recorded for sushi in DD book? If no please train how and why we do this.
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Is there correct allergen tape/dots on all shakers? If no please support in rectifying where possible.
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Is there red (dairy) tape on the following: brown taro scoop, cloud top scoop & taro bar spoon? If no please support in rectifying where possible.
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Is there yellow and green tape (oat & soya) on the biscoff crumb brown scoop? If no please support in rectifying where possible.
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Are all key lines of snacks available, in date and rotated by date? If no, please support in rectifying this where possible.
Signage Checks
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Is the first aid sign filled in? If no please support in rectifying where possible.
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Is there a hand wash sign? If no please support in rectifying where possible.
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Is the fire safety sign filled in? If no please support in rectifying where possible.
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Are there hot water/caution hot stickers on correct appliances? If no please support in rectifying where possible. ('Hot water' - above taps, on tea brewer and on hot water boiler / 'hot surface' - on hobs).
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Is there a Health & Safety Law poster? If no please support in rectifying where possible.
Visual Checks
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Provide a photo of the external of the store. Does it present a good first impression?
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Please provide photos of any seating areas. Are they clean and welcoming?
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Please provide a photo of the front counter. Is it clean and free from clutter?
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Please provide photos of current campaign POS. Is it correct and well presented?
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Please provide a photo of kiosks. Are they on and in use?
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Please provide photos of the menus available (TV, poster, boards etc). Are they the correct price band and clean and visible to customers?
Business Checks
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Cleanliness - use the media and note functions below to outline any areas that need more focus. Please provide training on any mentioned areas and note down what has been done.
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Does the store have any team incentives going to support sales growth? e.g. prizes for most upsells in team to increase ATV.
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Are there any promotions on delivery platforms currently? e.g. BOGOF, 15% off, free delivery etc.
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Are there any promotions in store currently? e.g student discount, NHS discount etc.
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Any additional information, questions or training please outline below.
People!
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Are all team members welcoming and engaged? If no spend some time coaching customer service expectations using the customer service policy (no photo required).
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Are all team members in clean CUPP standard uniform? If no please give feed back (no photo required).
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If you have witnessed any outstanding performance by a team member please outline below including their name and the things you were impressed with! Take a photo of the team member (ONLY if they feel comfortable) - get them to pose with a big smile or their favourite boba!
