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CUPP Store Audit (Q2 2024)
CUPP Store Audit (Q2 2024)
Anonymous

CUPP Store Audit (Q2 2024)

Full inspection of CUPP store conducted quarterly by CUPP HQ training team.

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Free CUPP Store Audit (Q2 2024) Checklist

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Title Page

  • Site conducted

  • Site conducted (if not listed)

  • Trade pattern

  • Conducted on

  • Inspected by

  • Present staff and their position

  • Pictures are important for justifying decisions, low scores and possible fines - take as many as possible.
    Train staff where possible and take note of any training given.

Customer area and staff

Outside and entrance

  • Is CUPP main signage clean and visible?

  • Is the A-board on display, clean and free of major damage?

  • Is there any rubbish (esp. CUPP-branded) visible on the pavement/street/walkway?

  • Are the main window and door clean?

  • Is the window menu clean and visible?

  • Are the entrance and the doormat clean and clear of obstruction?

  • Is the customer floor clean and dry? If wet, is there a wet floor sign?

  • Is the picture wall visible and well-maintained?

  • Are the plants healthy and well-maintained?

  • Any further comments?

Customer area

  • Is the music appropriate and at a suitable volume?

  • Is the CUPP light on the front counter on?

  • Is the till area clean and free of clutter?

  • Does the till area have an allergen prompt on display?

  • Is the hand-off area clean and free of clutter?

  • Is the current campaign signage on display?

  • Are the lights clean and working?

  • Are the walls and skirting boards clean and free of damage?

  • Is the customer bathroom clean and tidy?

  • Any further comments?

Merchandise display

  • Are all available merchandise items on display?

  • Are the items arranged neatly and appealingly?

  • Are there merchandise prices on display and are they correct?

  • Is the merchandise area clean and dusted?

  • Is there merchandise available on the shop floor for replenishment/sales?

  • Any further comments?

Snack display

  • Are all available snack items on display?

  • Are the items arranged neatly and appealingly?

  • Are there prices on display and are they correct?

  • Are all snack items in date?

  • Are all snack items free from signs of tampering?

Menu

  • What type of menu does the store have?

  • Does the menu display the correct items? Has it been updated since the new menu launch?

  • Is the menu clean and dusted?

  • Are the prices correct?

  • Does the menu display the correct items? Has it been updated since new menu launch?

  • Is the menu clean?

  • Are the prices correct?

  • Is the TV menu on?

  • Is the TV clean and dusted?

  • Any further comments?

Kiosks

  • Does the store have self-serve kiosks?

  • Are all kiosks functioning, including card machines?

  • Has the store contacted HQ for support?

  • Are all kiosks on?

  • Are the kiosks clean and dusted?

Staff uniform

  • Are staff wearing a clean, CUPP branded T-shirt?

  • Are staff wearing a clean, CUPP approved apron?

  • Are staff wearing appropriate footwear?

  • Is all hair longer than shoulder length tied up?

  • Any further comments?

Staff knowledge

  • What is the name and position of the staff member?

  • What temperature should sushi be stored below? 5°C.

  • Does the staff member know how to check and calibrate thermometers?

  • What is the colour scheme for allergen control for shakers and cloths?

    • Blank/black/white shaker: no milk
    • Red shaker/cloth: dairy (+1)
    • Green shaker/cloth: oat (+1)
    • Yellow shaker/cloth: soya (+1)
    • Blue cloth: surfaces (+1)

  • Which toppings contain dairy? Mochi, pudding, cloud top/cake.

  • Can the staff member quickly locate the allergen information sheet?

  • Which allergens are present in a brown sugar taro cloudcake? Dairy, gluten, soya, sulphites.

  • Any further comments?

Drinks

  • 1. Vanilla mocha boba (blueberry popping boba, iced, oat milk, no sugar).
    2. Mango tea cloud (regular, no (additional) topping, iced, recommended sugar).
    3. Any specials drink (regular, tapioca, iced, whole dairy milk).
    Ask for drinks to be presented to you as they would be a customer.

  • Vanilla mocha boba: was the drink made following the correct recipe? Was the chocolate and vanilla dissolved properly in the espresso?

  • Vanilla mocha boba: was the drink served with the correct modifiers? Correct milk?

  • Vanilla mocha boba: was the drink served to CUPP brand standards? Label, seal and logo correct? Unshaken and no floating boba?

  • Mango tea cloud: was the drink made following the correct recipe? Including cloud top?

  • Mango tea cloud: was the drink made with the correct modifiers?

  • Mango tea cloud: was the drink served to CUPP brand standards? Label, seal and logo correct? Unshaken with a good layer of cloud top?

  • Special: was the drink made following the correct recipe?

  • Special: was the drink made with the correct modifiers?

  • Special: was the drink served to CUPP brand standards? Label, seal and logo correct?

  • Any further comments?

Front of house

Till and hand-off area

  • Is the till functioning correctly?

  • Has the store contacted HQ/Syrve for support?

  • Are the KDSs and label printers functioning correctly?

  • Has the store contacted HQ/Syrve for support?

    • Yes (+1)
    • No (0)
    • N/A, this store doesn't have a front counter light (+1)

  • Is the CUPP app live and accurately reflecting item availability?

  • Are third party apps live and accurately reflecting item availability?

  • Any further comments?

Ingredients

  • Is green tea available?

  • Are the interior and exterior of the green tea urn clean?

  • Is black tea available?

  • Are the interior and exterior of the black tea urn clean?

  • Is oolong tea available?

  • Are the interior and exterior of the oolong tea urn clean?

  • Is matcha premix available?

  • Is the matcha premix to the correct standard?

  • Is the matcha premix dated correctly?

  • Are the interiors and exteriors of the matcha bottles clean?

  • Is tapioca available?

  • Cut open some pearls of tapioca - are they cooked all the way through?

  • Are the pearls of tapioca clumped together even after stirring?

  • Is there enough sugar water with the tapioca?

  • Does the tapioca container have the correct times written?

  • Are all popping bubbles and coconut jellies available?

  • Are popping bubble tubs clean?

  • Are the popping bubble tubs and their vicinity free of pests?

  • Is cloud top available?

  • Is the cloud top to the correct standard?

  • Is the cloud top dated correctly?

  • Are Lotus Biscoff crumbs available?

  • Is pudding available?

  • Is the pudding to the correct standard?

  • Is the pudding dated correctly?

  • Is mochi available?

  • Are all cups of mochi sealed with a lid or another cup?

  • Weigh the cups of mochi without lids - is there between 70g and 85g of mochi in the cups? Regular cups weigh 8g and large cups weigh 10g.

  • Is the mochi and its presentation to the correct standard?

  • Is the mochi dated correctly?

  • Are all dairy milks (incl. semi-skimmed and double cream) available?

  • Are whole and semi-skimmed dairy milk organic?

  • Is oat milk available?

  • Is it Minor Figures Barista oat milk?

  • Is soya milk available?

  • Is it Bonsoy soya milk?

  • Are all possible fruit purées available?

  • Are the fruit purées dated correctly?

  • Is vanilla syrup available?

  • Is it Simply Vanilla Syrup?

  • Is the vanilla syrup dosing 10ml?

  • Is coconut syrup available?

  • Is it Simply Coconut Syrup?

  • Is the coconut syrup dosing 10ml?

  • Is wintermelon syrup available?

  • Is the wintermelon syrup dosing 10ml?

  • Is brown sugar walling syrup available?

  • Is the brown sugar walling syrup dosing 15ml?

  • Is caramel sauce available?

  • Is it Simply Caramel Sauce?

  • Is the caramel sauce dosing 20ml?

  • Is taro powder available?

  • Are the correct scoops and spoons for taro powder available?

  • Is the taro powder kept in a sealed container with the lid securely on and without scoops/spoons left in the container?

  • Is lemon juice available?

  • Is the lemon juice dated correctly?

  • Are there lemon slices available?

  • Are the lemon slices dated correctly?

  • Are the lemon slices circular with segments showing?

  • Is grapefruit juice available?

  • Is the grapefruit juice dated correctly?

  • Are there grapefruit slices available?

  • Are the grapefruit slices dated correctly?

  • Are the grapefruit slices semi-circular with segments showing?

  • Is chocolate powder available?

  • Is the chocolate powder kept in a sealed container with the lid securely on and without scoops/spoons left in the container?

  • Is there chocolate powder in a clean chocolate shaker for premium drinks?

  • Any further comments?

Drinks area

  • Does the store have black mats?

  • Are the black mats clean?

  • Are the surfaces and any drainage channels clean?

  • Are the milk and tea jugs clean?

  • Are the measurers and jiggers clean?

  • Are the bar spoons, toppings scoops and tongs being kept in clean water?

  • Are any of these items in contact with dairy, oat or soya milk?

  • Is there a clean blue cloth available for wiping sealed drinks?

  • Is there a red cloth available for wiping the rim of premium drinks?

  • Is the shaker machine clean and functioning correctly?

  • Is the sealing machine clean and functioning correctly?

  • Is the shaker rinser clean and functioning correctly?

  • Are the ice bin and ice scoop clean?

  • Is the ice scoop stored safely out of the ice?

  • Is the ice dump free of excessive tea stains and solid debris?

  • Are the interiors, exteriors and seals of the front-of-house fridges clean?

  • Are the fridges between 0 and 8ºC?

  • Is there food in the fridge which is higher than 8ºC?

  • Are the bins clean and not overflowing?

  • Are the interiors, exteriors and doors of the cupboards clean?

  • Any further comments?

Sugar machine

  • Is there sugar syrup available?

  • Is there sugar syrup in the machine?

  • Is the sugar machine dosing the correct amounts?

  • Are the baristas aware of the amounts and manually measuring sugar syrup for drinks?

  • Is the interior of the machine clean?

  • Is the exterior and vicinity of the machine clean?

  • Is the sugar machine and its vicinity free of pests?

  • Any further comments?

Coffee area

  • Is the coffee machine, incl. group handles and steam wands, clean and well maintained?

  • Is the coffee making area, incl. the grinder and under the machine, clean and well maintained?

  • Are the following good practices being implemented?

    • Red cloth for dairy milk (+1)
    • Green cloth for oat milk (+1)
    • Yellow cloth for soya milk (+1)
    • Separate dairy and non-dairy thermometers
    • Group handles emptied after every use (+1)
    • Cloth available for cleaning group handles (+1)
    • Clean espresso glasses (+1)
    • Accurate coffee scales in use (+1)
    • Any milk cloths missing (-1)

  • Are the milk cloths clean?

  • Are the milk jugs clean?

  • Is the grinder hopper at least half full?

  • Are more coffee beans available to refill the hopper?

  • Are the beans Wogan Coffee's CUPP Brazil and Nicaragua blend?

  • Are both milk thermometers calibrated?

  • Pour two double shots of espresso to test the grind, pour and yield.

    • Grind amount between 17.8g and 18.2g (+1)
    • Pour between 25 and 30 seconds (+1)
    • Yield at 36g (+1)

  • Is the water filter in date?

  • Is the water filter gauge displaying a negative number?

  • Any further comments?

Sushi

  • Does the store sell sushi?

  • Is sushi available?

  • Are all sushi items being stored correctly, in the fridge separate from other ingredients?

  • Are all sushi items free from signs of tampering?

  • Are all sushi items in date?

  • Is the sushi being served correctly?

    • In a paper bag (+1)
    • With cutlery/chopsticks (+1)
    • With a napkin (+1)
    • With the order label sealing the bag (+1)
    • No paper bag (-1)
    • No cutlery/chopsticks (-1)
    • No napkin (-1)
    • No order label sealing the bag (-1)

  • Does the store have chopsticks and cutlery available?

  • Is there a sushi water bottle in the fridge, in date, clean and well kept?

Back of house/kitchen

Cooking area

  • Is the tea machine clean and well maintained?

    • Basket clean and free of tea leaves (+1)
    • Brew tip clean and free of scum (+1)
    • Spray head clean and free of scum (+1)
    • Exterior clean (+1)
    • Tea filters available (+1)
    • Tea instructions displayed (+1)
    • Brew tip dirty (-1)
    • Tea filters not available (-1)

  • Place the black tea basket into the machine and run the programme for 3L of green tea into a jug - is the volume between 3.4L and 3.6L? Did the dilution run at the beginning of the programme?

  • Is the tapioca cooking area clean and well maintained?

    • Two hobs available (+1)
    • Tapioca instructions displayed (+1)
    • Timers available (+1)
    • Pans clean (+1)

  • Is there room temperature sugar water available?

  • Is the sugar water dated correctly?

  • Is there sugar available to make sugar water?

  • Is the following preparation equipment clean and available?

    • Juicer (+1)
    • Hand whisk (+1)
    • Electric whisk (+1)
    • Kitchen scales (+1)
    • Sieve (for matcha)(+1)
    • Bar spoons (for tapioca)(+1)
    • Colander (for tapioca)(+1)
    • Weighing bowls (+1)
    • Knife (+1)
    • Chopping board (+1)
    • Day dots (+1)
    • No whisk
    • No kitchen or coffee scales available (-1)
    • No colander available (-1)
    • No day dots available (-1)

  • Is the following cleaning equipment available?

    • Sponge scourers (+1)
    • Blue cloths (+1)
    • Red cloths (+1)
    • Green cloths (+1)
    • Yellow cloths (+1)
    • Scrubbing brush (+1)
    • Blue roll (+1)
    • Mop (+1)
    • Mop bucket (+1)
    • Mop heads (+1)
    • Bin bags (+1)
    • No blue/red/green/yellow cloths (-2)
    • No scrubbing brush (-1)
    • No blue roll (-1)
    • No mop (-1)
    • No bin bags (-1)

  • Are the following cleaning products available?

    • Flash Professional Disinfecting All Purpose Cleane/Suma Multi D2 (+1)
    • P&G Professional Fairy Manual Washing Up Liquid (+1)
    • Flash Professional disinfecting cleaner for food surfaces/Suma Bac D10 (+1)
    • P&G Professional Glass Cleaner (+1)
    • Milton Disinfecting Fluid (+1)
    • P&G Professional Hand Soap (+1)
    • Alternative products (-2)
    • No antibacterial spray (-2)

  • If the store has a staff or customer bathroom, is there P&G Professional Flash Disinfecting Sanitary Spray (bathroom spray)?

  • Any further comments?

Cleanliness

  • Is the interior of the ice machine clean?

  • Is the exterior of the ice machine clean?

  • Are the sink, tap and draining board clean?

  • Are the storage cupboards and shelves clean and organised?

  • Are the bins clean and not overflowing?

  • Any further comments?

Storage area and stock management

  • Is the storage area organised and accessible?

  • Is first-in-first-out being followed in store?

  • Are the interiors, exteriors and seals of the back-of-house fridges clean?

  • Are the fridges between 0 and 8ºC?

  • Is there food in the fridge which is higher than 8ºC?

  • Are there freezers present and on in the store?

  • Are the freezers below -18ºC?

  • Is there food in the freezers above -18ºC?

  • Are the interiors and exteriors of the freezers clean?

  • Are the storage area and kitchen free from pests such as excessive fruit flies, ants etc.?

  • Any further comments?

Health & safety

First aid

  • Is the first aid signage displayed and filled in appropriately?

  • Is the first aid kit easily accessible?

  • Is the first aid kit stocked? Blue plasters, eye pads, bandages, safety pins, disposable gloves and wound dressings. Select No if two or more are missing.

  • Is there an accident report book available?

  • Is eye wash solution available?

  • Any further comments?

Fire safety

  • Is the fire safety signage displayed and filled in appropriately?

  • Are the fire extinguishers in date?

  • Is the fire emergency lighting working?

  • Are the fire exits free from obstruction?

  • Any further comments?

Food safety & HACCP

  • Is the Compliance Folder available and does it contain the food safety, health and safety, HACCP, COSHH, risk assessment and training sections?

  • Are all risk assessments completed and in date?

  • Are there food safety level 2 and allergens awareness training certificates for all staff in the Compliance Folder?

  • Is the allergen policy being followed for shakers, cloths, special procedures, etc.?

  • Is all health & safety signage available? Hand wash, hot surfaces, hot water and HSE poster.

  • Are hand wash sinks clean and free of debris?

  • Is hand wash soap and blue roll available?

  • Are products all date labelled correctly?

  • Any further comments?

COSHH

  • Are all cleaning items stored safely away from food and equipment, and not on the floor?

  • Are all cleaning chemical bottles labelled correctly and not damaged?

  • Is PPE available? Blue disposable gloves, yellow washing up gloves and eye protection.

  • Is the store using D10 and D2?

  • Is the D10 date labelled correctly?

  • Is the D10 in the approved packaging?

  • Is the packaging clean and undamaged?

  • Is blue roll available?

  • Are the scouring pads in good working condition?

  • Any further comments?

DD book

  • Are monthly checks being recorded?

  • Are weekly checks being recorded?

  • Are monthly and weekly cleaning tasks being recorded?

  • Are daily checks being recorded?

  • Are all sushi checks being recorded?

  • Any further comments?

CUPP Store Audit (Q2 2024)
Anonymous

CUPP Store Audit (Q2 2024)

Full inspection of CUPP store conducted quarterly by CUPP HQ training team.

Use this Template
The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.

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