Title Page
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Site conducted
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Conducted on
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Completed by
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Location
Untitled Page
Car Park
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2. Are directional signs visible and clear?
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3. Signage branded and presentable
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4. Bins emptied and not overflowing, litter pick completed
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5. Are parking bay lines clear and well maintained?
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6. Are the shrubbery, grass areas and hedges well maintained?
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7. Accessible Parking
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8. Please add any comments you have for this section
External Fabrication
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9. Is decoration in good state of repair, for example no flaking paint?
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10. Is the general appearance of the building in a good state of repair, for example the roof, brick work, drain pipes, cladding?
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11. Notice stating what facilities are inside the venue
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12. Please add any comments you have for this section
Reception Area
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13. Entrance ways clear and doors functioning correctly
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14. Are leaflet dispensers tidy / TV presentation up to date?
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15. Is the reception desk and work surfaces clear of litter, clutter and clean?
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16. Are the areas behind the reception the reception counter clean and tidy?
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17. Is access control in place and operating effectively?
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18. Are kiosk in working order with efficient queue management in place at reception?
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19. Are lights in working order?
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20. Please add any comments you have for this section
Circulation Areas
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21. Are floors and walls in a good state of repair?
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22. Are ceilings in a good state of repair?
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23. Are all areas clear of litter and graffiti?
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24. Vending machines stocked, clean and working?
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25. Please add any comments you have for this section
Toilet Facilities
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26. Are they litter free
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27. Are toilets flushed and clean, both internally & externally, behind and under toilet seats and in good working order?
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28. Are toilets clean and clear of debris and fully stocked with toilet roll and soap?
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29. Are all surfaces, fixtures and fittings clean and not smeared or stained?
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30. Are lights in working order?
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31. Please add any comments you have for this section
Changing Areas
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32. Are cubicles clear of litter, walls free from smears and stains, legs clear of debris?
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33. Are changing room floors clean and clear of litter?
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34. Are lockers working, clear of litter both internally and externally
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35. Are lights in working order?
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36. Are the shower surfaces and heads free from dirt, lime scale and body fat? Is the shower gel container full?
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37. Is there adequate baby changing units and nappy bins?
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38. All wall signage compliant to brand guidance and in date?
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39. Are all electrical units in place working hand dryers, hair dryers, straighteners and costume dryers
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40. Please add any comments you have for this section
Activity Areas Studio
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41. Are the floors and playing surfaces free from debris?
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42. Is the equipment clean, for example fitness equipment free from dust, body fat and sweat marks?
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43. Is the equipment well maintained and in a good working order?
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44. Are the floors and playing surfaces in a good state of repair?
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45. Are the general wall and ceiling finishes and decoration in a good state of repair, with lights in working order
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46. Is the air conditioning working to the correct temperature 19 degrees
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47. Please add any comments you have for this section
Activity Areas Gym
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48. Are the floors and playing surfaces free from debris?
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49. Is the equipment clean, for example fitness equipment free from dust, body fat and sweat marks?
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50. Is the equiment well maintained and in a good working order?
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51. Are the floors and playing surfaces in a good state of repair?
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52. Are the general wall and ceiling finishes and decoration in a good state of repair, with lights in working order
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53. Is the air conditioning working to the correct temperature 19 degrees
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54. Please add any comments you have for this section
Customer Journey Receptionist
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67. Are staff friendly and helpful. For example greeted with a smile, eye contact, engaged in conversation?
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68. Are staff appropriately dressed, for example wearing uniform and name badge?
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69. Are the staff levels appropriate for the time of day and customer flow?
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70. Can the staff explain the online booking process for example?
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71. Phones ringing volume is at correct level?
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72. GFR displayed & stocked / priced correctly, with the member of staffing having the correct knowledge on the products on offer?
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73. Does receptionist have knowledge on all products within the centre?
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74. Please add any comments you have for this section
Customer Journey Policices, Standards and Rules
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75. Centre rules and security information on display and prior to entrance barriers?
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76. Is information /prohibition signage evident, such as photograph policy, no smoking, CCTV and opening hours?
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77. Is the swim school noticeboard displayed with relevant information?
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78. Are logos evident on the literature that’s displayed around the centre?
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79. Are internal and external awards such as Quest on display and up to date?
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80. Is the directional signage clear, effective and consistent, for example is it displayed at the correct level, are pictorial images used as well as text?
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81. Please add any comments you have for this section
Retention
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101. Cancellation policy with graph in place and analysed monthly?
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102. Evidence of customer complaints through, Listen 360, comment cards and emails all being followed up within 72 hours?
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103. Please add any comments you have for this section
Marketing
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104. Appropriate marketing and branding in place at the centre?
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105. Please add any comments you have for this section
Online
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106. Is the centre on the first page of Google 'Gyms in X' & 'Fitness Classes in X?
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107. Does the centre introduction include information on all the facilities and products available in the centre?
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108. Facilities & Activities Tab Up to date info and images of the pool/gym/studio, relevant content. Induction information & opening times and hyperlink to relevant timetables and dedicated product pages
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109. Key product news story within the last 4 weeks
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110. Please add any comments you have for this section
Fitness Services
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111. Staff in correct uniform and well presented?
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112. Fitness centre communication folder in place and up to date?
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113. FI noticeboards completed and up to date?
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114. Entertainment?
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115. Please add any comments you have for this section
Fitness Classes
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116. Class of the month or Let's give it a go in place and promoted?
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117. Music system and head mic?
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118. Communications folder?
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119. Instructors in correct uniform
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120. Please add any comments you have for this section
