AMT Coffee Brand Excellence Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Yes

  No

  N/A

Exceptional Customer Experience

• Customer is greeted in the appropriate way and with a genuine smile? (Good morning, afternoon, evening, hello, hi etc. 'Next, no greeting etc. Is not acceptable.)

  Yes

  No

  N/A

• 'Eat in' or 'Take away' is asked if the bar has seating?

  Yes

  No

  N/A

• Team member up sells/on sells appropriately & genuinely to each customer?

  Yes

  No

  N/A

• Team member confirms the amount of the bill to the customer?

  Yes

  No

  N/A

• Sugar/sweetener is offered to the customer as the drink is being made?

  Yes

  No

  N/A

• An ice cube is offered for black coffee/tea?

  Yes

  No

  N/A

• Lids are fixed onto the hot cups with a napkin ensuring the barista never touches the lid?

  Yes

  No

  N/A

• If a cold drink has been ordered, the straw is inserted into the drink for the customer without the barista touching the straw?

  Yes

  No

  N/A

• Customer is given the hot drink warning (if appropriate)

  Yes

  No

  N/A

• All food is presented to the customer in the appropriate packaging?

  Yes

  No

  N/A

• Customer is offered a parting pleasentary (thank you/have a good day/enjoy/see you soon etc.)

  Yes

  No

  N/A

• All team members are wearing the correct uniform according to AMT brand standard?

  Yes

  No

  N/A

• Team members do not eat or drink behind the bar and apron is removed for breaks

  Yes

  No

  N/A

• Team members wash their hands when returning from breaks, taking out rubbish etc?

  Yes

  No

  N/A

• Hand washing facilities are fully stocked with soap & hand towels and aren't used for washing up utensils etc?

  Yes

  No

  N/A

• If the Bar has tables, they are cleared within 5 minutes of the customer leaving?

  Yes

  No

  N/A

• The latest Mystery Shopper score is displayed where all team members can see it (out of site of the customers) and the action plan has been completed?

  Yes

  No

  N/A

• Bar Operations Book (BOB) is present up to date?

  Yes

  No

  N/A

Coffee Excellence

• AMT grinder dispenses 7g of coffee per shot? (Test 2 x shots = 14g)

  Yes

  No

  N/A

• AMT coffee machine dispenses 50g of Espresso in 25-30 seconds?

  Yes

  No

  N/A

• All equipment needed for the dose & grind check is present and working. (scales, timer, espresso cups)

  Yes

  No

  N/A

• The grind & dose check been signed off in the DOM for the correct day part?

  Yes

  No

  N/A

• Single (25g), Double (50g) & Triple (60g) shots dispense the correct amount?

  Yes

  No

  N/A

• Barista's tamp coffee with the pressure of a firm handshake & wipe the rim before inserting into the coffee machine.

  Yes

  No

  N/A

• Steam wand is clean with no milk build-up/residue present?

  Yes

  No

  N/A

• Steam wand cleaned using blue cloth only (if red cloth is used, mark down for cross contamination)

  Yes

  No

  N/A

• Test all milk thermometers in iced water (see SOP in BOB for details) do all measure 32•F/0•C?

  Yes

  No

  N/A

• Milk is heated to 140•F and rises to 160•F? (If customer requests extra hot, heat so the temperature rests at 180•F) if milk if overheated, it's discarded?

  Yes

  No

  N/A

• Check that all syrup bottles have the correct pump or the correct measure?

  Yes

  No

  N/A

• Test a standard Cappuccino, does it weigh between 240 - 260g and is made as per SOP?

  Yes

  No

  N/A

• Test a standard Latte, does it weight between 300 - 320g and is made as per SOP?

  Yes

  No

  N/A

• Test a Flat White, does it weight between 340-360g and is made as per SOP?

  Yes

  No

  N/A

• There is (as a minimum) marbling or heart pattern present on the Flat White?

  Yes

  No

  N/A

• Please take a photo of your flat white.

  Media

• Check any standard Maya, is it made as per SOP and weighs between 340-360g?

  Yes

  No

  N/A

• Check any standard Hot Chocolate, is it made as per SOP and weigh 340 - 360g?

  Yes

  No

  N/A

• Check a Standard Froffee, is the drink made as per SOP? (Single shot of Espresso (25g) has a thick consistency and is finished with a blob of fresh milkshake mix?)

  Yes

  No

  N/A

• Check any flavoured yogushake, is it made as per SOP?

  Yes

  No

  N/A

Marketing & Presentation

• Is the Bar displaying the correct POS in accordance to the Marketing Schedule?

  Yes

  No

  N/A

• Please take a photo of the A-Board

  Media

• Please take a photo of the menu pelmet (if applicable)

  Media

• Are the Fridges well stocked, enticing and following plan-o-gram (if applicable)?

  Yes

  No

  N/A

• Please take a photo of the Display fridge

  Media

• Are impulse units full, enticing and displayed to plan-o-gram (if applicable)?

  Yes

  No

  N/A

• Please take a photo of the impulse unit

  Media

• Is the menu board up to date, clean and has no hand made alterations?

  Yes

  No

  N/A

Food Safety & Training

• All items in the Bar are within date?

  Yes

  No

  N/A

• All displays & stock rooms are arranged according to FIFO?

  Yes

  No

  N/A

• All items are date coded as appropriately? (Ensure coconut milk/soya milk/opened cream/smoothie bases etc are all date coded - no omissions)

  Yes

  No

  N/A

• If the Bar has a hot hold unit, is the 4 hour rule sheet being used correctly?

  Yes

  No

  N/A

• Daily checklist in the DOM have been completed? (Check back 2 weeks - 1 omission allowed)

  Yes

  No

  N/A

• Fridge & freezer temperatures are checked twice daily?

  Yes

  No

  N/A

• All team members who have been with the business more than 3 months have been signed off their Training Handbook?

  Yes

  No

  N/A