Mock BEC 2019

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Yes

  No

  N/A

Customer Service

• 1. Customer is greeted in the appropriate way and with a genuine smile? (Good morning, afternoon, evening, hello, hi etc. 'Next, no greeting etc. Is not acceptable.)

  Yes

  No

  N/A

• 2. 'Eat in' or 'Take away' is asked if the bar has seating?

  Yes

  No

  N/A

• 3. Team member up sells/on sells appropriately & genuinely to each customer?

  Yes

  No

  N/A

• 4. Team member confirms the amount of the bill to the customer?

  Yes

  No

  N/A

• 5. Customer is offered a parting pleasantry- thank you/enjoy/have a lovely day etc

  Yes

  No

  N/A

• 6. Sugar/sweetener is offered to the customer as the drink is being made?

  Yes

  No

  N/A

• 7. Lids are fixed onto the hot cups with a napkin ensuring the barista never touches the lid?

  Yes

  No

  N/A

• 8. Customers are warned of the hot content of the cup, when appropriate

  Yes

  No

  N/A

• 9. If a cold drink has been ordered, the straw is inserted into the drink for the customer without the barista touching the straw?

  Yes

  No

  N/A

• 10. Team members do not eat or drink behind the bar and apron is removed for breaks

  Yes

  No

  N/A

• 11. All team members are wearing the correct uniform according to AMT brand standard?

  Yes

  No

  N/A

• 12. The latest Mystery Shopper score is displayed where all team members can see it (out of site of the customers) and the action plan has been completed?

  Yes

  No

  N/A

• 13. Bar Operations Book (BOB) is present up to date?

  Yes

  No

  N/A

Coffee Excellence

• 14. The coffee grind is set correctly

  Yes

  No

  N/A

• 15. The dose is set to 7g of coffee per shot

  Yes

  No

  N/A

• 16. All equipment needed for the dose & grind check is present and working. (scales, timer, espresso cups)

  Yes

  No

  N/A

• 17. The grind & dose check been signed off in the DOM for the correct day part?

  Yes

  No

  N/A

• 18. Single (25g), Double (50g),Triple (60g) and FW (35g) buttons dispense the correct amount?

  Yes

  No

  N/A

• 19. Barista's tamp coffee & wipe the group handle's rim before inserting into the coffee machine.

  Yes

  No

  N/A

• 20. Steam wand is cleaned after each use with no milk build-up/residue present?

  Yes

  No

  N/A

• 21. There are no belly jugs or spatulas in use. Baristas use spout jugs only.

  Yes

  No

  N/A

• 22. All milk jugs are clean, clearly labelled and are used correctly to avoid cross contamination.

  Yes

  No

  N/A

• 23. Each milk jug has a probe with a clip

  Yes

  No

  N/A

• 24. All milk probes in use are calibrated

  Yes

  No

  N/A

• 25. Milk is heated to brand standard temperature (stop at 120F, resting temp 140-160F)

  Yes

  No

  N/A

• 26. All syrup/puree bottles have the correct pumps and are clean

  Yes

  No

  N/A

• 27. The single espresso is prepared using 2 shots of coffee.

  Yes

  No

  N/A

• 28. Cappucino is made to brand standard (250G)

  Yes

  No

  N/A

• 29. Latte is made to brand standard (310G)

  Yes

  No

  N/A

• 30. Flat White is made to brand standard (360g)

  Yes

  No

  N/A

• 31. Powder based drinks (HC,Steamer) are made to brand standard (350g)

  Yes

  No

  N/A

• 32. Milkshakes are made to brand standard

  Yes

  No

  N/A

• 33. Over ice drinks are made correctly.

  Yes

  No

  N/A

• 34. Drinks are prepared in less than 1 minute

  Yes

  No

  N/A

Cleanliness

• 35. Exterior of the bar is clean including an A-board

  Yes

  No

  N/A

• 36. If the bar has tables, they are clean and cleared within 5 minutes of the customer leaving.

  Yes

  No

  N/A

• 37. interior of the bar is clean (counters, displays, fridges)

  Yes

  No

  N/A

• 38. Are all lights in good working order and dust-free?

  Yes

  No

  N/A

• 39. Coffee machine is clean and scale free

  Yes

  No

  N/A

• 40. Group handles are clean without coffee residue

  Yes

  No

  N/A

• 41. Milkshake machine is clean, dust-free, and kept topped up.

  Yes

  No

  N/A

• 42. OJ Machine is clean and dust free

  Yes

  No

  N/A

Marketing and Training

• 43. The bar is displaying the correct POS in accordance with the marketing schedule

  Yes

  No

  N/A

• 44. Display units are well stocked, enticing and following the planogram, if applicable.

  Yes

  No

  N/A

• 45. All products are labelled and priced correctly- no handmade alterations

  Yes

  No

  N/A

• 46. The menu board is up to date, clean and has no hand made alterations.

  Yes

  No

  N/A

• 47. Signed training modules have been filled and are present (for each employee past their probationary period)

  Yes

  No

  N/A

• 48. Latest Brand Excellence Check action plan is available.

  Yes

  No

  N/A

Safety & Compliance

• 49. All items in the bar are within date

  Yes

  No

  N/A

• 50. All displays and stock rooms are arranged per FIFO

  Yes

  No

  N/A

• 51. All items are correctly date coded

  Yes

  No

  N/A

• 52. Are 2/4hr rules applied if necessary? Can team explain the rules?

  Yes

  No

  N/A

• 53. DOM is fully and correctly completed

  Yes

  No

  N/A

• 54. Allergen information (latest version) is available and all team members know where to find it.

  Yes

  No

  N/A

• 55. External audit folder is available and up to date

  Yes

  No

  N/A

• 56. Hand washing facilities are fully stocked with soap and hand towels and aren't used for washing utensils.

  Yes

  No

  N/A

• 57. Team members wash their hands when returning from breaks, cigarette breaks, after taking out rubbish etc.

  Yes

  No

  N/A