Customer Eyes Checklist

• Conducted on

  Date

• Prepared by

• Location
  Address

Outside restaurant

• 1. Is the external signage straight and lit?

  Yes

  No

  N/A

• 2. Is the menu board straight, displayed correctly? Is it the current menu?

  Yes

  No

  N/A

• 3. Are the correct window vinyl displayed? Are they displayed correctly?

  Yes

  No

  N/A

• 4. Is the outside of the restaurant clean, tidy, and free of cigarette ends?

  Yes

  No

  N/A

• 5. Are the planters well kept, clean and tidy? Are the barriers clean, not ripped/rusting?

  Yes

  No

  N/A

• 6. Is the outside furniture set up? Is there the right number of chairs?

  Yes

  No

  N/A

• 7. Is the outside furniture clean, tidy, and not wobbling?

  Yes

  No

  N/A

• 8. Is the table furniture out? This should include menu holder, salt, no smoking sign, table number etc.?

  Yes

  No

  N/A

• 9. Is the canopy clean? Are the umbrellas clean/working?

  Yes

  No

  N/A

• 10. Are the opening times displayed correctly and clearly? Are all the other signs positioned correctly i.e. CCTV etc.

  Yes

  No

  N/A

Entrance

• 1. Are the doors clean of finger marks?

  Yes

  No

  N/A

• 2. Is the host stand clean, tidy and clear of boxes/cleaning spray etc.?

  Yes

  No

  N/A

• 3. Are the menus clean and in good condition?

  Yes

  No

  N/A

• 4. Are there kid’s packs/sheets and crayons available?

  Yes

  No

  N/A

• 5. Is there enough cockerel sticks for every table in the restaurant?

  Yes

  No

  N/A

• 6. Is there any cleaning equipment, spray, cloths, wet floor signs in view of the customer?

  Yes

  No

  N/A

• 7. Is the entrance mat clean and well fitted?

  Yes

  No

  N/A

Tables

• 1. Are the tables clean and not sticky?

  Yes

  No

  N/A

• 2. Is the table wobbly? Does it have paper underneath?

  Yes

  No

  N/A

• 3. Is the table furniture correct, clean and clear of salt?

  Yes

  No

  N/A

• 4. Is there the correct number of dessert menus for the number of chairs?

  Yes

  No

  N/A

• 5. Is the correct, current promotional collateral on display?

  Yes

  No

  N/A

• 6. Is the seating clean, not ripped or worn?

  Yes

  No

  N/A

• 7. Under the table is the floor clear of debris/food?

  Yes

  No

  N/A

• 8. Is there chewing gum under the table?

  Yes

  No

  N/A

• 9. Are the table’s level, especially if they are pushed together?

  Yes

  No

  N/A

• 10. Are the tables nicely spaced out, not too cramped?

  Yes

  No

  N/A

Co-ordination & Till Area

• 1. Nothing but food, baskets and a spike on co-ordination area?

  Yes

  No

  N/A

• 2. Is there too much takeaway packaging in view of customer i.e. bags on top tier etc.?

  Yes

  No

  N/A

• 3. No staff drinks on display?

  Yes

  No

  N/A

• 4. Not too many staff tip boxes on display?

  Yes

  No

  N/A

• 5. Is the correct, current promotional collateral on display? Are there multiple counter cards?

  Yes

  No

  N/A

• 6. Are there additional displays i.e. PERinaise, etc.?

  Yes

  No

  N/A

• 7. Are the olive and nut bowls clean and lids not scratched?

  Yes

  No

  N/A

• 8. Is the till area generally clean and clear of clutter?

  Yes

  No

  N/A

• 9. If visible, is the coffee making area clean and tidy?

  Yes

  No

  N/A

• 10. Is the nata and brownie stand clean and well stocked?

  Yes

  No

  N/A

Takeaway Area

• 1. Are takeaway menus available?

  Yes

  No

  N/A

• 2. Are the sauces well displayed? Are they in a menu box?

  Yes

  No

  N/A

• 3. Are there napkins, knives, forks and spoons available?

  Yes

  No

  N/A

• 4. Is there salt and pepper available?

  Yes

  No

  N/A

• 5. Are the condiments close to the waiting area?

  Yes

  No

  N/A

• 6. Are straws, drinks holders and sauce pots available?

  Yes

  No

  N/A

• 7. Has the customer journey from a takeaway perspective been though through?

  Yes

  No

  N/A

Condiment Area

• 1. Are the sauce bottles in good condition? Are they clean? Is the spice level clear?

  Yes

  No

  N/A

• 2. Are there any bottles where the rubber stoppers have fallen in to the bottom?

  Yes

  No

  N/A

• 3. Are there any missing condiments i.e. pepper grinder, vinegar etc.?

  Yes

  No

  N/A

• 4. Is there sediment in the bottom of the olive oil?

  Yes

  No

  N/A

• 5. Is the cutlery clean and dry?

  Yes

  No

  N/A

• 6. Is there any missing cutlery or missing pots?

  Yes

  No

  N/A

• 7. Are the plates clean and dry?

  Yes

  No

  N/A

• 8. Is the napkin box full?

  Yes

  No

  N/A

• 9. Is there enough bottles? Are the correct bottles being used? Are they full enough?

  Yes

  No

  N/A

• 10. Is the correct signage on the machines? Are the machines clean and tidy?

  Yes

  No

  N/A

• 11. Is the layout clear, clean and tidy? Is it free of clutter?

  Yes

  No

  N/A

General

• 1. Are there any light bulbs not working or missing?

  Yes

  No

  N/A

• 2. Are the correct posters and collateral up in restaurant? Are posters in frames?

  Yes

  No

  N/A

• 3. Are the walls near tables and condiment areas clean, free of sauce etc.?

  Yes

  No

  N/A

• 4. Is the staff table visible to customers? Is it tidy and free of clutter?

  Yes

  No

  N/A

• 5. Are the merchandise displays sharp and complete i.e. sauces, wine, beer etc.?

  Yes

  No

  N/A

• 6. Is the music level appropriate for the time of day and number of customers in restaurant?

  Yes

  No

  N/A

• 7. Are the staff in correct uniform, looking well presented?

  Yes

  No

  N/A

Toilets

• 1. Do the locks work?

  Yes

  No

  N/A

• 2. Are the toilets clean and smell fresh?

  Yes

  No

  N/A

• 3. Are there any light bulbs not working or missing?

  Yes

  No

  N/A

• 4. Is the toilet roll holder attached to the wall?

  Yes

  No

  N/A

• 5. Is the soap dispenser attached to the wall?

  Yes

  No

  N/A

• 6. Are the taps working and not wobbly?

  Yes

  No

  N/A

• 7. Is the hand dryer working and blowing warm air?

  Yes

  No

  N/A

• 8. Is the toilet seat wobbly?

  Yes

  No

  N/A

• 9. Is the extraction free from dust and grime?

  Yes

  No

  N/A