1. Is the external signage straight and lit?
2. Is the menu board straight, displayed correctly? Is it the current menu?
3. Are the correct window vinyl displayed? Are they displayed correctly?
4. Is the outside of the restaurant clean, tidy, and free of cigarette ends?
5. Are the planters well kept, clean and tidy? Are the barriers clean, not ripped/rusting?
6. Is the outside furniture set up? Is there the right number of chairs?
7. Is the outside furniture clean, tidy, and not wobbling?
8. Is the table furniture out? This should include menu holder, salt, no smoking sign, table number etc.?
9. Is the canopy clean? Are the umbrellas clean/working?
10. Are the opening times displayed correctly and clearly? Are all the other signs positioned correctly i.e. CCTV etc.
1. Are the doors clean of finger marks?
2. Is the host stand clean, tidy and clear of boxes/cleaning spray etc.?
3. Are the menus clean and in good condition?
4. Are there kid’s packs/sheets and crayons available?
5. Is there enough cockerel sticks for every table in the restaurant?
6. Is there any cleaning equipment, spray, cloths, wet floor signs in view of the customer?
7. Is the entrance mat clean and well fitted?
1. Are the tables clean and not sticky?
2. Is the table wobbly? Does it have paper underneath?
3. Is the table furniture correct, clean and clear of salt?
4. Is there the correct number of dessert menus for the number of chairs?
5. Is the correct, current promotional collateral on display?
6. Is the seating clean, not ripped or worn?
7. Under the table is the floor clear of debris/food?
8. Is there chewing gum under the table?
9. Are the table’s level, especially if they are pushed together?
10. Are the tables nicely spaced out, not too cramped?
1. Nothing but food, baskets and a spike on co-ordination area?
2. Is there too much takeaway packaging in view of customer i.e. bags on top tier etc.?
3. No staff drinks on display?
4. Not too many staff tip boxes on display?
5. Is the correct, current promotional collateral on display? Are there multiple counter cards?
6. Are there additional displays i.e. PERinaise, etc.?
7. Are the olive and nut bowls clean and lids not scratched?
8. Is the till area generally clean and clear of clutter?
9. If visible, is the coffee making area clean and tidy?
10. Is the nata and brownie stand clean and well stocked?
1. Are takeaway menus available?
2. Are the sauces well displayed? Are they in a menu box?
3. Are there napkins, knives, forks and spoons available?
4. Is there salt and pepper available?
5. Are the condiments close to the waiting area?
6. Are straws, drinks holders and sauce pots available?
7. Has the customer journey from a takeaway perspective been though through?
1. Are the sauce bottles in good condition? Are they clean? Is the spice level clear?
2. Are there any bottles where the rubber stoppers have fallen in to the bottom?
3. Are there any missing condiments i.e. pepper grinder, vinegar etc.?
4. Is there sediment in the bottom of the olive oil?
5. Is the cutlery clean and dry?
6. Is there any missing cutlery or missing pots?
7. Are the plates clean and dry?
8. Is the napkin box full?
9. Is there enough bottles? Are the correct bottles being used? Are they full enough?
10. Is the correct signage on the machines? Are the machines clean and tidy?
11. Is the layout clear, clean and tidy? Is it free of clutter?
1. Are there any light bulbs not working or missing?
2. Are the correct posters and collateral up in restaurant? Are posters in frames?
3. Are the walls near tables and condiment areas clean, free of sauce etc.?
4. Is the staff table visible to customers? Is it tidy and free of clutter?
5. Are the merchandise displays sharp and complete i.e. sauces, wine, beer etc.?
6. Is the music level appropriate for the time of day and number of customers in restaurant?
7. Are the staff in correct uniform, looking well presented?
1. Do the locks work?
2. Are the toilets clean and smell fresh?
3. Are there any light bulbs not working or missing?
4. Is the toilet roll holder attached to the wall?
5. Is the soap dispenser attached to the wall?
6. Are the taps working and not wobbly?
7. Is the hand dryer working and blowing warm air?
8. Is the toilet seat wobbly?
9. Is the extraction free from dust and grime?