Customer Residential Health Check

• Region

• Park

• Date

  Date

• Site health checker

• Central health checker

First Impressions (Entrance to reception)

• Entrance to park looks well maintained, welcoming and clearly defined as to where to go

  Yes

  No

  N/A

• Road markings are clear, clean and pot hole free

  Yes

  No

  N/A

• Paving is clear of weeds and clean

  Yes

  No

  N/A

• Building exteriors clean and well maintained. Areas requiring repair have been reported

  Yes

  No

  N/A

• Signage is consistent and to brand standard, clean and operational with any faults reported

  Yes

  No

  N/A

• Entrance way is free from litter, is clean and lights are working. Windows and external doors are working and are clean

  Yes

  No

  N/A

• Any maintenance / grounds works are recorded and scheduled

  Yes

  No

  N/A

Office/Windows/Walls

• Carpet/Flooring - vacuumed, clean and in good condition - no trip hazards.

  Yes

  No

  N/A

• Furniture clean and in working order.

  Yes

  No

  N/A

• Windows, and window cills clean

  Yes

  No

  N/A

• Toilets - overall condition

  Yes

  No

  N/A

• Paint work (inside and out)

  Yes

  No

  N/A

• Kitchen

  Yes

  No

  N/A

• Presentation of office area

  Yes

  No

  N/A

• Office opening times clearly displayed

  Yes

  No

  N/A

• Company insurance details PL and EL

  Yes

  No

  N/A

• Corporate picture frames

  Yes

  No

  N/A

• Window displays (not stuck on)

  Yes

  No

  N/A

• Staff in uniform

  Yes

  No

  N/A

• Site License displayed

  Yes

  No

  N/A

• No Smoking Policy signage

  Yes

  No

  N/A

• Brochures on display

  Yes

  No

  N/A

• Up to date homes for sale information displayed

  Yes

  No

  N/A

• Finance information available

  Yes

  No

  N/A

• Part exchange/assisted move information available

  Yes

  No

  N/A

• Home insurance information available

  Yes

  No

  N/A

• Copy of park rules available

  Yes

  No

  N/A

• Copy of site license available

  Yes

  No

  N/A

• Pitch fees and associated information available

  Yes

  No

  N/A

• Copies of MHA available

  Yes

  No

  N/A

• Clearly recorded message with emergency contact no's on answer phone

  Yes

  No

  N/A

Operational Licenses and Certification

• Consent to discharge waste/sewage discharge / bore hole/waste transfer

  Yes

  No

  N/A

• Fire risk assessment up to date

  Yes

  No

  N/A

• Asbestos survey up to date

  Yes

  No

  N/A

Staff Training

• First Aid, manual handling,fire training, ladder use etc - training records up to date and recorded

  Yes

  No

  N/A

• Annual driving license checks

  Yes

  No

  N/A

Notice Board

• Plan of park

  Yes

  No

  N/A

• Emergency details and contact numbers

  Yes

  No

  N/A

• Central office details

  Yes

  No

  N/A

• Emergency evacuation plan/details in place

  Yes

  No

  N/A

• Board and notices in good condition and light

  Yes

  No

  N/A

• NICEIC reports

  Yes

  No

  N/A

• Copy of park rules

  Yes

  No

  N/A

Health & Safety

• Managers compliance diary declarations completed and diary set up

  No issues

  One Issue

  Two Issue

  Three Issue

  Four Issue

• H&S Policy statement from board

  Yes

  No

  N/A

• H&S at work act notice

  Yes

  No

  N/A

• Minutes from last H&S meeting

  Yes

  No

  N/A

• List of Emergency Contractors

  Yes

  No

  N/A

• Audit app improvement of 10% on last audit or 90%.

  Yes

  No

  N/A

• Registry app improvement of 10% on last audit or 90% +.

  Yes

  No

  N/A

• Visitors and Contractors - Signing log completed.

  Yes

  No

  N/A

• Monthly Fire Extinguisher Log Completed

  Yes

  No

  N/A

• 6 Month Check Fire & Legionella

  Yes

  No

  N/A

• Six month checks completed and rectification dates detailed

  Yes

  No

  N/A

• Six monthly checks - Access Equipment completed and actions addressed.

  Yes

  No

  N/A

• Weekly checks - Compliance & Operational completed, tasks addressed

  Yes

  No

  N/A

• Daily checks completed

  Yes

  No

  N/A

• Monthly audit and action plan

  Yes

  No

  N/A

• Park Managers End of Month Documentation Review

  Yes

  No

  N/A

• Warning signage in place throughout park I.e maintenance areas have "No Unauthorised Access" posted

  Yes

  No

  N/A

• Monthly Management Meeting minutes completed.

  Yes

  No

  N/A

Show Homes

• Interior and Exterior of unit clean and tidy

  Yes

  No

  N/A

• For sale sign displayed on all show homes for sale

  Yes

  No

  N/A

• Plot(s) tidy, swept, weeded etc

  Yes

  No

  N/A

• No manufacture faults on unit and or recorded with copy sent to manufacturers

  Yes

  No

  N/A

General Landscape

• Grass cut

  Yes

  No

  N/A

• Hedges trimmed

  Yes

  No

  N/A

• Garden areas weeded and maintained

  Yes

  No

  N/A

• Plants and flowers watered

  Yes

  No

  N/A

Environmental

• Low energy light bulbs on lamp posts with photo electric cells

  Yes

  No

  N/A

• Car sharing where possible for business trips

  Yes

  No

  N/A

• Recycled paper in office

  Yes

  No

  N/A

• Environmentally friendly cleaning products where possible

  Yes

  No

  N/A

Roads, Paths, Car Parks

• Paving slabs and kerbs neat

  Yes

  No

  N/A

• Pathways regularly swept

  Yes

  No

  N/A

• Pot holes repaired

  Yes

  No

  N/A

• Road markings in good condition

  Yes

  No

  N/A

• Manhole covers in good condition and locked if needed

  Yes

  No

  N/A

• Weeds on road and kerb edge

  Yes

  No

  N/A

Signage

• Clean and in good condition

  Yes

  No

  N/A

• Upright and on poles

  Yes

  No

  N/A

• All correct height and in position

  Yes

  No

  N/A

• Not too many signs close together

  Yes

  No

  N/A

• Displaying the correct information

  Yes

  No

  N/A

• Park entrance signage

  Yes

  No

  N/A

Lamp posts

• Working lights & sensors

  Yes

  No

  N/A

• Paint work in good condition

  Yes

  No

  N/A

• Glass regularly cleaned

  Yes

  No

  N/A

• Low energy light bulbs in use

  Yes

  No

  N/A

Fire Points & Electrical Boxes

• Clean boxes and accessible

  Yes

  No

  N/A

• Working extinguishers & alarms in fire boxes

  Yes

  No

  N/A

• Fire notices in good condition & correct information displayed

  Yes

  No

  N/A

• Equipment service records

  Yes

  No

  N/A

• Warning signage on electrical boxes - in place and clean

  Yes

  No

  N/A

Park General

• Equipment serviced - lawn mowers etc proof on service recorded

  Yes

  No

  N/A

• Park benches clean and maintained

  Yes

  No

  N/A

• Untidy or broken signage on park

  Yes

  No

  N/A

• Company storage areas clean, tidy and secure

  Yes

  No

  N/A

• Skip area in clean presentable order

  Yes

  No

  N/A

• Fences in good condition

  Yes

  No

  N/A

• Health & Safety at work act notice and first aid kit in workshop

  Yes

  No

  N/A

• Staff in uniform (Maintenance)

  Yes

  No

  N/A

• All equipment which requires PAT tests done

  Yes

  No

  N/A

• All tools clean and safety stored

  Yes

  No

  N/A

• No smoking policy in company buildings

  Yes

  No

  N/A

• Gas compounds/storage tanks, fence in good condition with correct signage

  Yes

  No

  N/A

• Gas tank last inspection (if required)

  Yes

  No

  N/A

• Sewage pumps serviced and up to date and proof of service

  Yes

  No

  N/A

• Laundry equipment serviced and tested

  Yes

  No

  N/A

• All compounds locked (maintenance, stores) with correct signage I.e. Fuel, warnings

  Yes

  No

  N/A

• Tree survey is it in place

  Yes

  No

  N/A

• TPO are there any on park

  Yes

  No

  N/A

• Program of work to trees in place

  Yes

  No

  N/A

Company vehicles

• Clean and tidy

  Yes

  No

  N/A

• Sign written

  Yes

  No

  N/A

• Service records up to date

  Yes

  No

  N/A

• Mileage return sheets in vehicles and returned at month end

  Yes

  No

  N/A

• No smoking signs displayed

  Yes

  No

  N/A

• All vehicles listed on prime safety

  Yes

  No

  N/A

• All vehicles owned by company serviced, taxed, MOT and good tyres

  Yes

  No

  N/A

• All lease vehicles serviced, taxed, MOT if required, good tyres

  Yes

  No

  N/A

Sign off

• Site health checker

  Sign

• Central health checker

  Sign