Audit

Choose Document
Escalation Form

Job Number

Post Code

Point of Escalation

Equipment Used

Comments (Detail any unseen equipment)

Photo of Set Up
I have escalated this visit and after discussing options with the TM i am happy to proceed with this visit using this safe system of work
Proof of Understanding
Choose Document

• Escalation process
• Pitched roof work
• Dormer roof work
• Flat roof work
• Safe access through windows
• Accessing skylights and roof hatches in tenement properties
• Use of existing dish bracketry to secure ladders
• Using anchors positioned at the base of a wall or ground level
• Access to scaffolding at residential premises

• Identifying fragile roof surfaces
• Asbestos
• Working around dogs
• Hazard awareness
• Health and safety: Awareness and principles
• Hazardous substances
• Internal RA & hazard awareness brief


animal faeces . working in sunshine

• Bosch GMS-120 detector Equipment
• PPE Brief
• PPE policy

• Critical hit
• Safe drilling practises
• Damage Awareness Brief

Have you read and fully understood all the above named document and do you understand your responsibilities

Please inform your line manager of your further support/training requirements in understanding the above named document/s

Signature
Signature
Hazard Awareness
Choice Document

I have read all the generic risk assessments listed above and fully understand them and all the relevant control measures.

Please inform your line manager of your further support/training requirements in understanding these risk assessments

Signature
I have read the generic risk assessments listed above and fully understand them and all the relevant control measures.
Tool Box Talks
Order Safety Equipment

What item have you replaced?

Serial Number

What Date did you receive this item?
What Date of manufacture is on the item?

Please forward this form to your Line Manager so that an inspection can be arranged.

Sign
Escalated Q Visit

83674ed0-3088-11e6-8517-e1f99fdd0e61.png

Job Number

Please provide the customers full name

Please provide the full postcode

Please provide the customer primary contact number

Reason for escalation

Please give full details for this escalation and and the possible solutions!

Why does it need hard wiring....IE...Oast house, distance too far etc

What is the Approximate Age of the house?

Does the property have a Basement?

Pictures of the property

What are the location of the STB,s?

What measures have you taken to use it wirelessley....IE booster placement

Add Media to Support

How many Items need hard wiring?

Add Media to Support

What route has been discussed with the customer?

Please give a diagram
Who Provides the customers Broadband?

What type of BT router has the customer got?

Please provide details of the broadband supplier.

Add Media to Support
Please provide picture of current metrics
Pictures of layout of equiptment... IE in a cabinet, etc

Have you used I Know 2?

Please give reason for not using I Know 2

TM contacted Prior to escalation?

Please give reason for not contacting your TM?

What was discussed with your TM?

Has the customer been made aware of the potential wait for this escalation to be resolved!

Engineer
Nonstandard Visit

Job Number

Date and Time of Visit

Reason

Add media to support
Disclaimer

“I confirm that I am satisfied that the Sky Engineer has left my property safe and clean and that the installation has been performed to my satisfaction and I am happy with the results.”

Customers Signature
Engineers Signature
Health and Safety Equipment
Please select all Health and Safety items the engineer has on the vehicle
How many cones are on the vehicle (Min 2)
How many karabiner's are on the vehicle (Min 7)
How many para cord karabiner's are on the vehicle (Min 2)
How many Y hang sling's are on the vehicle (Min 2)
How many soft slings are on the vehicle (Min 2)
How many Re usable eyebolt's are on the vehicle (Min 2)
How many 10mm eye bolts are on the vehicle (Min 2)
BRACKETS/MOUNTS
Please select all Brackets/Mounts on the engineers has on the vehicle
CONSUMABLES
Please select all Consumables the engineer has on the vehicle
CABLES/LEADS
Please select all Cables/Leads the engineer has on the vehicle
TOOLS
Please select all Tools the engineer has on the vehicle
DISH/LNB
Please select all Dish's/LNB's the engineer has on the Vehicle
How many MK4 Quad LNB's are on the vehicle (Min 10)
How many MK4 Octo LNB's are on the vehicle (Min 2)
How many MK4 Zone 1 Dish's are on the vehicle (Min 10)
How many Wide Band LNB's are on the vehicle (Min 10)
How many Hybrid LNB's are on the vehicle (Min 2)
STATIONARY
Please select all Stationary the engineer has on the vehicle
TM
Engineer
PARKING FINE FORM BSKYB

National parking Utl fleet

Fine reference number

Team Code

Engineer Name

Manager Name

Engineer Number

Van Registration

Local Authority

Cost

Date fine occurred

Job Number

Road Name

Authorised to pay

Authorised to recharge engineer

Reason for not recharging engineer

Photo of notification of parking issue before receiving fine
Photo of fine, vehicle parked and signage displaying terms

Team Manager submitting form

Date submitted and emailed to UTL utl.bskyb.fleet@unipart.com
SKY REVISIT FEEDBACK

Please fill out on every 30/90 day revisit

Each section of this form must be completed

job Number

Previous engineer

Job type

Revisit on

Date of original job
What is the issue with job

Explain in brief the issue with system

Screen shots of equipment locations (Sky Q only)

Was the HDMI cable changed?

Is there a reason the HDMI has no been changed?

Was the POWER cable changed?

Is there a reason the Power Lead has no been changed?

Was the F CONNECTORS changed?

Screen shots of mesh from chrome before and after (Sky Q only)
Any additional photos to be added to help understand revisit

Resolution of the fix to the system

Feedback to original engineer

Engineer Sign
SAT Risk Assessment and Method Statement (RAMS) FORM

This form assumes that the job cannot be completed by a DTH or DAT engineer. A form must be completed for each SAT job before it is undertaken. SAT jobs require two trained and qualified SAT Engineers on site at all times otherwise they must must be postponed. Modern Apprentices may not take part in SAT Work.

Job Number

Climbing Engineer

Safety Engineer

Job Type

Date

1. Is the job a true SAT job?

If it is not SAT, it is...

If the job is DTH or DAT or Impossible, State the reason why here

The following information constitutes an on-site assessment for the job. A Method Statement is also required

2. Access to height will be by:

If Other Specify minimum control measures required.

If Additions to or Variations from standard control measures - please specify clearly here.

3. Type of ladder to be used: (if applicable)

Combi Ladder Standard Control Measure Requirements (as per Ladder Hierarchy) PPE, Other equipment and Fall Arrest as necessary, Eyebolt at all times

8-rung Ladder Standard Control Measure Requirements (as per Ladder Hierarchy) PPE Microlite + Eyebolt necessary to ensure security.

Single Section Ladder Standard Control Measure Requirements (as per Ladder Hierarchy) PPE, Microlite, LadderMate, Full Fall Arrest + EyeBolt

Double Section Ladder Standard Control Measure Requirements (as per Ladder Hierarchy) PPE, Microlite, LadderMate, Full Fall Arrest + EyeBolt

Triple Section Ladder Standard Control Measure Requirements (as per Ladder Hierarchy) PPE, Microlite, LadderMate, Full Fall Arrest + EyeBolt

DAT Roof Ladder Standard Control Measure Requirements (as per Ladder Hierarchy) PPE, 2 x Microlite, 2 x LadderMate, 3 x Full Fall Arrest + EyeBolts

Extended DAT Roof Ladder Standard Control Measure Requirements (as per Ladder Hierarchy) As per DAT roof Ladder

If a LM or ML cannot be used please state here what alternative is to be used, an Eyebolt or other attachment point must be used for all dish installs and all service work.

4. If anchor points are needed for Roped Access are they:

5. On-Site Identified Hazards

Select if hazard is present:

Adverser Weather

Any Other Hazards ( state what they are below - eg pets, etc)

Please state here what other hazards are if any?

Third Parties

Traffic

Existing Equipment

Garden Hazards

Ground Hazards

If Hazard cannot be controlled or removed then they must be escalated. (Give detail)

6. Method Statement A clear and detailed method for carrying out the work must be recorded here before the work commences. Additional pages should be added as necessary. Items to be covered include site details; pre-job preparation; type of job (install, service, etc) roof type ( flat, sloping (give approx angle)); rescue considerations ( if standard rescue techniques say so, otherwise specify in detail). the method statement should have sufficient detail to allow another SAT team to understand how they would carry out the work. Draw diagrams if necessary to illustrate. Please write clearly.

Draw diagrams if necessary to illustrate
Pictures (if required)
Climbing Engineer Signature
Safety Engineer Signature
About the Vehicle

Vehicle Registration

Vehicle Make and Model

Transfer Details

Individual handing vehicle over

Tech Number

Team

Individual receiving vehicle

Tech Number

Team

Date transfer took place
Vehicle Details

Livery

Vehicle Mileage

Vehicle Condition

Is the spare wheel or tyre sealant present

Is the Fuel Card present

Is there an easi load pole?

Is the vehicle damage free?

Caddy Only - Are both ladder locks in working order with keys available?

Front Of Vehicle
Driver's door and wing
Driver's side sliding door and rear quarter panel
Rear of vehicle
Passenger side sliding door and rear quarter panel
Passenger door and wing
Cab - Driver's side
Cab - Passenger's side
Signature of Individual 1
Signature of individual 2 if applicable
Manager signature
Date

Choose Document

SM3 Compliance

This is the process that I will follow on every visit.
The importance of correctly carrying out a full test on the dish/Lnb and cable is paramount to ensuring the customer will have the best possible experience with their Sky system.

If for any reason a full data logger cannot be carried out you must contact your TM or the duty TM to make them aware

• Data must have the current and correct Firmware and Channel plan at the time of the upload, each logger is date stamped when captured.

• An alignment/signal test (Mini Logger) must only be completed at the dish.

• This must be within 95% of the optimal signal obtained.

*On pre-existing dishes, these must be taken out of alignment accommodate a signal loss, allowing you to optimise and remain compliant.

You will see this on the upload of the mini logger with a performance measure, as seen below:

• Dependant on the type of LNB an LNB test should be carried out, this is not required on Wideband LNB's

• A data logger (Logger 1) is uploaded at the dish with no marginal or failed transponders

• Inside the property a data logger (Logger 2) is uploaded at the cable end with no marginal or failed transponders.

*An alignment test/mini logger should not be carried out at this stage, this should only be captured during alignment as this will delete any existing mini logger and cause a compliance issue. Only a data logger should be carried out to check the sanity of the cable and signal obtained.
These can be cross-referenced if any signal issues onsite.


These 3 pieces of data (Mini Logger, data logger 1&2) must then be uploaded to the FS App via smart sky, the following uploads will be classed as non-compliant:

1. Data with out of date firmware or channel plans.
2. Duplicate data loggers or loggers that have previously been uploaded.
3. Data loggers with either failed or marginal transponders.
4. Data with mini loggers below 95% of the optimal signal.

The correct process for SM3 compliance is explained below in the recent TAPS self-help video:

Comments

I understand that if this process is not followed there may be a case for disciplinary action as this is a business requirement for every visit.
Q1-19 Proof of understanding

Please tick each POU you have read

Hazard awareness

PPE

Manual handling

Damage awareness

Working at height

Van

Have you read and fully understood all the above named documents and do you understand your responsibilities

Please inform your line manager of your further support/training requirements in understanding the above named document/s

Signature
Signature