Sky uk Best service check list

• Name

• Pay Roll Number

• Date

  Date

PLEASE COMPLETE ALL SECTIONS

• On Route Time

  Date

• On Site Time

  Date

• Job Number

• Visit Type?

  Sky Q Install

  Sky Q Service

  Moving Home

  Sky + Install

  Sky + Service

• Have you completed your Risk Assessment?

  Yes

  No

DISH & CABLE COMPLIANCE

• Is The Dish New or Existing?

  New

  Existing

• Cable Type?

  Twin

  Single

• Dish Replaced?

  Yes

  No

• Please take a picture of the Dish.

  Media

• Screenshot of your data logger from the dish.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Cable Replaced?

  Yes

  No

• Please take a picture of the cable

  Media

• Screenshot of your data logger from the dish.

  Media

• Screenshot of your Data Logger at the STB location.

  Media

STB COMPLIANCE

• STB Replaced?

  Yes

  No

• Is this visit a install or service?

  Install

  Service

• Please give a reason as to why you have changed the box.

• Screenshot of your Data Logger at the STB location.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Has the HDMI cable been replace?

  Yes

  No

• Escalate to a TM If the HDMI cable has not been replaced

• Has the Power lead been Replaced?

  Yes

  No

• Escalate to a TM If the Power Lead has not been replaced

• Screenshot of the STB Software

  Media

• Screenshot of your Mesh

  Media

ACE COMPLIANCE

• What package does the customer have?

• What can you offer them?

• Have you recommended a product/service to the customer.

  Yes

  No

• Have you made a sale at this visit?

  Yes

  No

• What did you add?

• Have discussed the customers current package highlighting the cost/savings.

  Yes

  No

• Have you left the customer a sales information booklet confirming what they have bought?

  Yes

  No

• Please give a reason as to why you have not left the customer with a information booklet?

• Have you run through the key information with the customer?

  Yes

  No

• Please give a reason why you have not run through the key information with the customer.

• Please give a reason as to why you have not recommended any products/Services to the customer

• Please check this box for your next Visit.

• On Route Time

  Date

• On Site Time

  Date

• Job Number

• Visit Type?

  Sky Q Install

  Sky Q Service

  Moving Home

  Sky + Install

  Sky + Service

• Have you completed your Risk Assessment?

  Yes

  No

DISH & CABLE COMPLIANCE

• Is The Dish New or Existing?

  New

  Existing

• Cable Type?

  Twin

  Single

• Dish Replaced?

  Yes

  No

• Please take a picture of the Dish.

  Media

• Screenshot of your data logger from the dish.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Cable Replaced?

  Yes

  No

• Please take a picture of the cable

  Media

• Screenshot of your data logger from the dish.

  Media

• Screenshot of your Data Logger at the STB location.

  Media

STB COMPLIANCE

• STB Replaced?

  Yes

  No

• Is this visit a install or service?

  Install

  Service

• Please give a reason as to why you have changed the box.

• Screenshot of your Data Logger at the STB location.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Has the HDMI cable been replace?

  Yes

  No

• Escalate to a TM If the HDMI cable has not been replaced

• Has the Power lead been Replaced?

  Yes

  No

• Escalate to a TM If the Power Lead has not been replaced

• Screenshot of the STB Software

  Media

• Screenshot of your Mesh

  Media

ACE COMPLIANCE

• What package does the customer have?

• What can you offer them?

• Have you recommended a product/service to the customer.

  Yes

  No

• Have you made a sale at this visit?

  Yes

  No

• What did you add?

• Have discussed the customers current package highlighting the cost/savings.

  Yes

  No

• Have you left the customer a sales information booklet confirming what they have bought?

  Yes

  No

• Please give a reason as to why you have not left the customer with a information booklet?

• Have you run through the key information with the customer?

  Yes

  No

• Please give a reason why you have not run through the key information with the customer.

• Please give a reason as to why you have not recommended any products/Services to the customer

• Please check this box for your next Visit.

• On Route Time

  Date

• On Site Time

  Date

• Job Number

• Visit Type?

  Sky Q Install

  Sky Q Service

  Moving Home

  Sky + Install

  Sky + Service

• Have you completed your Risk Assessment?

  Yes

  No

DISH & CABLE COMPLIANCE

• Is The Dish New or Existing?

  New

  Existing

• Cable Type?

  Twin

  Single

• Dish Replaced?

  Yes

  No

• Please take a picture of the Dish.

  Media

• Screenshot of your data logger from the dish.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Cable Replaced?

  Yes

  No

• Please take a picture of the cable

  Media

• Screenshot of your data logger from the dish.

  Media

• Screenshot of your Data Logger at the STB location.

  Media

STB COMPLIANCE

• STB Replaced?

  Yes

  No

• Is this visit a install or service?

  Install

  Service

• Please give a reason as to why you have changed the box.

• Screenshot of your Data Logger at the STB location.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Has the HDMI cable been replace?

  Yes

  No

• Escalate to a TM If the HDMI cable has not been replaced

• Has the Power lead been Replaced?

  Yes

  No

• Escalate to a TM If the Power Lead has not been replaced

• Screenshot of the STB Software

  Media

• Screenshot of your Mesh

  Media

ACE COMPLIANCE

• What package does the customer have?

• What can you offer them?

• Have you recommended a product/service to the customer.

  Yes

  No

• Have you made a sale at this visit?

  Yes

  No

• What did you add?

• Have discussed the customers current package highlighting the cost/savings.

  Yes

  No

• Have you left the customer a sales information booklet confirming what they have bought?

  Yes

  No

• Please give a reason as to why you have not left the customer with a information booklet?

• Have you run through the key information with the customer?

  Yes

  No

• Please give a reason why you have not run through the key information with the customer.

• Please give a reason as to why you have not recommended any products/Services to the customer

• Please check this box for your next Visit.

• On Route Time

  Date

• On Site Time

  Date

• Job Number

• Visit Type?

  Sky Q Install

  Sky Q Service

  Moving Home

  Sky + Install

  Sky + Service

• Have you completed your Risk Assessment?

  Yes

  No

DISH & CABLE COMPLIANCE

• Is The Dish New or Existing?

  New

  Existing

• Cable Type?

  Twin

  Single

• Dish Replaced?

  Yes

  No

• Please take a picture of the Dish.

  Media

• Screenshot of your data logger from the dish.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Cable Replaced?

  Yes

  No

• Please take a picture of the cable

  Media

• Screenshot of your data logger from the dish.

  Media

• Screenshot of your Data Logger at the STB location.

  Media

STB COMPLIANCE

• STB Replaced?

  Yes

  No

• Is this visit a install or service?

  Install

  Service

• Please give a reason as to why you have changed the box.

• Screenshot of your Data Logger at the STB location.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Has the HDMI cable been replace?

  Yes

  No

• Escalate to a TM If the HDMI cable has not been replaced

• Has the Power lead been Replaced?

  Yes

  No

• Escalate to a TM If the Power Lead has not been replaced

• Screenshot of the STB Software

  Media

• Screenshot of your Mesh

  Media

ACE COMPLIANCE

• What package does the customer have?

• What can you offer them?

• Have you recommended a product/service to the customer.

  Yes

  No

• Have you made a sale at this visit?

  Yes

  No

• What did you add?

• Have discussed the customers current package highlighting the cost/savings.

  Yes

  No

• Have you left the customer a sales information booklet confirming what they have bought?

  Yes

  No

• Please give a reason as to why you have not left the customer with a information booklet?

• Have you run through the key information with the customer?

  Yes

  No

• Please give a reason why you have not run through the key information with the customer.

• Please give a reason as to why you have not recommended any products/Services to the customer

• Please check this box for your next Visit.

• On Route Time

  Date

• On Site Time

  Date

• Job Number

• Visit Type?

  Sky Q Install

  Sky Q Service

  Moving Home

  Sky + Install

  Sky + Service

• Have you completed your Risk Assessment?

  Yes

  No

DISH & CABLE COMPLIANCE

• Is The Dish New or Existing?

  New

  Existing

• Cable Type?

  Twin

  Single

• Dish Replaced?

  Yes

  No

• Please take a picture of the Dish.

  Media

• Screenshot of your data logger from the dish.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Cable Replaced?

  Yes

  No

• Please take a picture of the cable

  Media

• Screenshot of your data logger from the dish.

  Media

• Screenshot of your Data Logger at the STB location.

  Media

STB COMPLIANCE

• STB Replaced?

  Yes

  No

• Is this visit a install or service?

  Install

  Service

• Please give a reason as to why you have changed the box.

• Screenshot of your Data Logger at the STB location.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Has the HDMI cable been replace?

  Yes

  No

• Escalate to a TM If the HDMI cable has not been replaced

• Has the Power lead been Replaced?

  Yes

  No

• Escalate to a TM If the Power Lead has not been replaced

• Screenshot of the STB Software

  Media

• Screenshot of your Mesh

  Media

ACE COMPLIANCE

• What package does the customer have?

• What can you offer them?

• Have you recommended a product/service to the customer.

  Yes

  No

• Have you made a sale at this visit?

  Yes

  No

• What did you add?

• Have discussed the customers current package highlighting the cost/savings.

  Yes

  No

• Have you left the customer a sales information booklet confirming what they have bought?

  Yes

  No

• Please give a reason as to why you have not left the customer with a information booklet?

• Have you run through the key information with the customer?

  Yes

  No

• Please give a reason why you have not run through the key information with the customer.

• Please give a reason as to why you have not recommended any products/Services to the customer

• Please check this box for your next Visit.

• On Route Time

  Date

• On Site Time

  Date

• Job Number

• Visit Type?

  Sky Q Install

  Sky Q Service

  Moving Home

  Sky + Install

  Sky + Service

• Have you completed your Risk Assessment?

  Yes

  No

DISH & CABLE COMPLIANCE

• Is The Dish New or Existing?

  New

  Existing

• Cable Type?

  Twin

  Single

• Dish Replaced?

  Yes

  No

• Please take a picture of the Dish.

  Media

• Screenshot of your data logger from the dish.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Cable Replaced?

  Yes

  No

• Please take a picture of the cable

  Media

• Screenshot of your data logger from the dish.

  Media

• Screenshot of your Data Logger at the STB location.

  Media

STB COMPLIANCE

• STB Replaced?

  Yes

  No

• Is this visit a install or service?

  Install

  Service

• Please give a reason as to why you have changed the box.

• Screenshot of your Data Logger at the STB location.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Has the HDMI cable been replace?

  Yes

  No

• Escalate to a TM If the HDMI cable has not been replaced

• Has the Power lead been Replaced?

  Yes

  No

• Escalate to a TM If the Power Lead has not been replaced

• Screenshot of the STB Software

  Media

• Screenshot of your Mesh

  Media

ACE COMPLIANCE

• What package does the customer have?

• What can you offer them?

• Have you recommended a product/service to the customer.

  Yes

  No

• Have you made a sale at this visit?

  Yes

  No

• What did you add?

• Have discussed the customers current package highlighting the cost/savings.

  Yes

  No

• Have you left the customer a sales information booklet confirming what they have bought?

  Yes

  No

• Please give a reason as to why you have not left the customer with a information booklet?

• Have you run through the key information with the customer?

  Yes

  No

• Please give a reason why you have not run through the key information with the customer.

• Please give a reason as to why you have not recommended any products/Services to the customer

• Please check this box for your next Visit.

• On Route Time

  Date

• On Site Time

  Date

• Job Number

• Visit Type?

  Sky Q Install

  Sky Q Service

  Moving Home

  Sky + Install

  Sky + Service

• Have you completed your Risk Assessment?

  Yes

  No

DISH & CABLE COMPLIANCE

• Is The Dish New or Existing?

  New

  Existing

• Cable Type?

  Twin

  Single

• Dish Replaced?

  Yes

  No

• Please take a picture of the Dish.

  Media

• Screenshot of your data logger from the dish.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Cable Replaced?

  Yes

  No

• Please take a picture of the cable

  Media

• Screenshot of your data logger from the dish.

  Media

• Screenshot of your Data Logger at the STB location.

  Media

STB COMPLIANCE

• STB Replaced?

  Yes

  No

• Is this visit a install or service?

  Install

  Service

• Please give a reason as to why you have changed the box.

• Screenshot of your Data Logger at the STB location.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Has the HDMI cable been replace?

  Yes

  No

• Escalate to a TM If the HDMI cable has not been replaced

• Has the Power lead been Replaced?

  Yes

  No

• Escalate to a TM If the Power Lead has not been replaced

• Screenshot of the STB Software

  Media

• Screenshot of your Mesh

  Media

ACE COMPLIANCE

• What package does the customer have?

• What can you offer them?

• Have you recommended a product/service to the customer.

  Yes

  No

• Have you made a sale at this visit?

  Yes

  No

• Have discussed the customers current package highlighting the cost/savings.

  Yes

  No

• Have you left the customer a sales information booklet confirming what they have bought?

  Yes

  No

• Please give a reason as to why you have not left the customer with a information booklet?

• Have you run through the key information with the customer?

  Yes

  No

• Please give a reason why you have not run through the key information with the customer.

• What did you add?

• Please give a reason as to why you have not recommended any products/Services to the customer

• Please check this box for your next Visit.

• On Route Time

  Date

• On Site Time

  Date

• Job Number

• Visit Type?

  Sky Q Install

  Sky Q Service

  Moving Home

  Sky + Install

  Sky + Service

• Have you completed your Risk Assessment?

  Yes

  No

DISH & CABLE COMPLIANCE

• Is The Dish New or Existing?

  New

  Existing

• Cable Type?

  Twin

  Single

• Dish Replaced?

  Yes

  No

• Please take a picture of the Dish.

  Media

• Screenshot of your data logger from the dish.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Cable Replaced?

  Yes

  No

• Please take a picture of the cable

  Media

• Screenshot of your data logger from the dish.

  Media

• Screenshot of your Data Logger at the STB location.

  Media

STB COMPLIANCE

• STB Replaced?

  Yes

  No

• Is this visit a install or service?

  Install

  Service

• Please give a reason as to why you have changed the box.

• Screenshot of your Data Logger at the STB location.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Has the HDMI cable been replace?

  Yes

  No

• Escalate to a TM If the HDMI cable has not been replaced

• Has the Power lead been Replaced?

  Yes

  No

• Escalate to a TM If the Power Lead has not been replaced

• Screenshot of the STB Software

  Media

• Screenshot of your Mesh

  Media

ACE COMPLIANCE

• What package does the customer have?

• What can you offer them?

• Have you recommended a product/service to the customer.

  Yes

  No

• Have you made a sale at this visit?

  Yes

  No

• What did you add?

• Have discussed the customers current package highlighting the cost/savings.

  Yes

  No

• Have you left the customer a sales information booklet confirming what they have bought?

  Yes

  No

• Please give a reason as to why you have not left the customer with a information booklet?

• Have you run through the key information with the customer?

  Yes

  No

• Please give a reason why you have not run through the key information with the customer.

• Please give a reason as to why you have not recommended any products/Services to the customer

• Please check this box for your next Visit.

• On Route Time

  Date

• On Site Time

  Date

• Job Number

• Visit Type?

  Sky Q Install

  Sky Q Service

  Moving Home

  Sky + Install

  Sky + Service

• Have you completed your Risk Assessment?

  Yes

  No

DISH & CABLE COMPLIANCE

• Is The Dish New or Existing?

  New

  Existing

• Cable Type?

  Twin

  Single

• Dish Replaced?

  Yes

  No

• Please take a picture of the Dish.

  Media

• Screenshot of your data logger from the dish.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Cable Replaced?

  Yes

  No

• Please take a picture of the cable

  Media

• Screenshot of your data logger from the dish.

  Media

• Screenshot of your Data Logger at the STB location.

  Media

STB COMPLIANCE

• STB Replaced?

  Yes

  No

• Is this visit a install or service?

  Install

  Service

• Please give a reason as to why you have changed the box.

• Screenshot of your Data Logger at the STB location.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Has the HDMI cable been replace?

  Yes

  No

• Escalate to a TM If the HDMI cable has not been replaced

• Has the Power lead been Replaced?

  Yes

  No

• Escalate to a TM If the Power Lead has not been replaced

• Screenshot of the STB Software

  Media

• Screenshot of your Mesh

  Media

ACE COMPLIANCE

• What package does the customer have?

• What can you offer them?

• Have you recommended a product/service to the customer.

  Yes

  No

• Have you made a sale at this visit?

  Yes

  No

• What did you add?

• Have discussed the customers current package highlighting the cost/savings.

  Yes

  No

• Have you left the customer a sales information booklet confirming what they have bought?

  Yes

  No

• Please give a reason as to why you have not left the customer with a information booklet?

• Have you run through the key information with the customer?

  Yes

  No

• Please give a reason why you have not run through the key information with the customer.

• Please give a reason as to why you have not recommended any products/Services to the customer

• Please check this box for your next Visit.

• On Route Time

  Date

• On Site Time

  Date

• Job Number

• Visit Type?

  Sky Q Install

  Sky Q Service

  Moving Home

  Sky + Install

  Sky + Service

• Have you completed your Risk Assessment?

  Yes

  No

DISH & CABLE COMPLIANCE

• Is The Dish New or Existing?

  New

  Existing

• Cable Type?

  Twin

  Single

• Dish Replaced?

  Yes

  No

• Please take a picture of the Dish.

  Media

• Screenshot of your data logger from the dish.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Cable Replaced?

  Yes

  No

• Please take a picture of the cable

  Media

• Screenshot of your data logger from the dish.

  Media

• Screenshot of your Data Logger at the STB location.

  Media

STB COMPLIANCE

• STB Replaced?

  Yes

  No

• Is this visit a install or service?

  Install

  Service

• Please give a reason as to why you have changed the box.

• Screenshot of your Data Logger at the STB location.

  Media

• New Type F connectors in place?

  Yes

  No

• Escalate to a TM If old style F Connectors have not been replaced

• Has the HDMI cable been replace?

  Yes

  No

• Escalate to a TM If the HDMI cable has not been replaced

• Has the Power lead been Replaced?

  Yes

  No

• Escalate to a TM If the Power Lead has not been replaced

• Screenshot of the STB Software

  Media

• Screenshot of your Mesh

  Media

ACE COMPLIANCE

• What package does the customer have?

• What can you offer them?

• Have you recommended a product/service to the customer.

  Yes

  No

• Have you made a sale at this visit?

  Yes

  No

• What did you add?

• Have discussed the customers current package highlighting the cost/savings.

  Yes

  No

• Have you left the customer a sales information booklet confirming what they have bought?

  Yes

  No

• Please give a reason as to why you have not left the customer with a information booklet?

• Have you run through the key information with the customer?

  Yes

  No

• Please give a reason why you have not run through the key information with the customer.

• Please give a reason as to why you have not recommended any products/Services to the customer

• Sign

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