Janson Ferguson

CUSTOMER SATISFACTION SURVEY OF PUBLIC TRANSPORT

Survey the public on their satisfaction of the public transport scheme.

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Title Page

Document No.
Service ID
Conducted on

Section A Please indicate your level of satisfaction with the following service features for THIS bus trip.

1. The bus being on time (keeping to the timetable) 0= Extremely dissatisfied | 10= Extremely satisfied
2. How often services run 0= Extremely dissatisfied | 10= Extremely satisfied
3. The value for money of the fare 0= Extremely dissatisfied | 10= Extremely satisfied
4. Having enough seats available 0= Extremely dissatisfied | 10= Extremely satisfied
5. Ease of getting on and off the bus 0= Extremely dissatisfied | 10= Extremely satisfied
6. Comfort of the inside temperature 0= Extremely dissatisfied | 10= Extremely satisfied
7. The helpfulness and attitude of the driver 0= Extremely dissatisfied | 10= Extremely satisfied
8. Personal security during the trip 0= Extremely dissatisfied | 10= Extremely satisfied
9. Overall satisfaction with this trip 0= Extremely dissatisfied | 10= Extremely satisfied

Janson Ferguson

CUSTOMER SATISFACTION SURVEY OF PUBLIC TRANSPORT

Survey the public on their satisfaction of the public transport scheme.

Use this Template

Print as PDF

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