Customer Service Inspection Report

Title Page

Was the guest greeted within 10 seconds of walking through the door?
Did the guest immediately start ordering or did they take some time to look over menu board?
How were they asked?
Was the guest asked if they wanted to add any retail snacks or bottled water to their order today?
Was the guest asked to check the screen or were they reread their order?
Was the guest asked for their name for the receipt?
Was the guest asked if they have the loyalty app before payment?
Did the employee properly scan or explain the loyalty app based on the guest's need?
Was the guest repeated their total amount back to them before payment?
Was the guest asked about their favorite fruits or explained the menu to help find the perfect smoothie for their needs?
Was the guest asked if they wanted to "Upsize" to a medium or large?
Was the guest asked if they wanted to add an Extra or Enhancer to their smoothie?
Did the employee attach a "Feel Like a King" note to the receipt and explain the $1 off survey?
Was the smoothie made in a quick and timely manner within 3 minutes of ending transaction?
Was the guest's name called out to pick up their smoothie?
Did the employee make eye contact with the guest upon pickup of their smoothie?
Did the employee say "Thank you, have a great day" or acknowledge the guest upon leaving the store?