Supervisor checklist
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Site conducted
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Conducted on
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Prepared by
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Location
Staff briefing
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Conduct a daily briefing with staff 11am
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Review the day's schedule, events and reservations
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Assign extra duties to team aside from 1 metrix
Setup and Preparation
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Check dining and service areas on cleanliness and setup
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Ensure tables and chairs are clean
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Verify that all necessary supplies (napkins, condiments, etc) are stocked up
Inventory check
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Check stock levels of food, beverages, and other supplies - dry storage, server room and bar
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Place orders for item that are running low
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Ensure all deliveries are checked in and stored properly
Qquipment Check
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Inspect all equipment (coffee machine, juice machine, etc) to ensure they are in working order
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report any maintenance issues immediately
Customer Service
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Greet and interact with guests to ensure satisfaction
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Handle any customer complaints or issues promptly and professionally
Staff Supervision
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Monitor staff performance and provide guidance as needed
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Ensure that hygiene and safety standards are maintained
Quality Control
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Check the quality and presentation of food and beverages being served
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Ensure that all orders are accurate and timely
Cash Handiling
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Oversee cash transactions and ensure proper handling
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Monitor the use of ARMS system and ensure accuracy in billing
Closing Duties
Cleaning and Maintenance
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Ensure all dining areas and bars are cleaned thoroughly
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Check that all equipment is turned off and cleaned
Inventory and Supplies
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Conduct an end-of-day inventory check
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Ensure all supplies are stored correctly
Reports and Staff Debrief
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Record any incidents or issues that occurred during the shift - Including coustomer feedback
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Conduct a debriefing session with the staff
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Review the day's performance and discuss any areas for improvement
