FRONT OFFICE
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Site conducted
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Conducted on
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Prepared by
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Location
7AM-3PM SHIFT
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HANDOVER FROM OVERNIGHT SHIFT
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FLOAT MONEY CHECK
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SEND MORNING REPORT
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FOLLOW UP AND CHECKING OF ROOMS PENDING BILLS
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WAKE UP CALL
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SPECIAL REQUEST - TAXI SERVICE
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FOLLOW UP ON NO SHOW ROOM
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HOTEL MUSIC & VOLUME
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PRINTING OF TAX INVOICE FOR CHECK OUT ROOMS
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SUPPORT CAFE BREAKFAST TEAM
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IN-HOUSE BREAKFAST CALL @ 9.45AM
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UPCOMING CHECK IN PAYMENTS CHECK
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UPCOMING CHECK IN SPECIAL REQUEST CHECK
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EMAIL AND WHATSAPP CHECK AND FOLLOW UP
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CHECK OUT REVIEWS (TRIPADVISOR & GOOGLE)
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FOLLOW UP ON BALANCE CHECK OUT ROOM (BY 12.10PM)
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VACANT CLEAN ROOM READY FOR CHECK IN (AFTER 1.30PM)
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SHIFT CLOSING (PRINT ALL RELEVANT REPORTS WITH DETAILS)
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HANDOVER TO AFTERNOON SHIFT TEAM
3PM-11PM SHIFT
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HANDOVER FROM MORNING SHIFT
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FLOAT MONEY CHECK
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SEND AFTERNOON REPORT
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FOLLOW-UP DECLINED PAYMENT / SPECIAL REQUEST
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GUEST CHECK IN
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UPCOMING SPECIAL REQUEST FOLLOW UP
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FOLLOW-UP BILLLING SUMMARY & BALANCE PAYMENT FOR EVENT
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72HRS RESERVATION FOLLOW UP AND CHARGES
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EMAIL AND WHATSAPP CHECK AND FOLLOW UP
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SUPPORT CAFE LUNCH AND DINNER TEAM
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ARRIVAL ROOMS BALANCE FOLLOW UP
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SHIFT CLOSING (PRINT ALL RELEVANT REPORTS AND DETAILS)
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HANDOVER TO OVERNIGHT SHIFT
11PM-7AM
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HANDOVER FROM AFTERNOON SHIFT
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FLOAT MONEY CHECK
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ARRIVAL BALANCE CHECK
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BICA SHIFT CLOSING POSTING
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CHECK IN HOUSE ROOM RATE
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TAX INVOICE LIST PRINTING
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FOLLOWING DAY'S BREAKFAST ROOM LIST
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CONVERT GUEST DETAILS TO EXCEL
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CREDIT CARD TERMINAL TALLY CROSS CHECK WITH HMS
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HMS AUDIT RUN
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UPDATE REPORTS IN EXCEL
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FORWARD DAILY REPORT TO DIRECTOR & OM & ACCOUNTS DEPT
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ARRIVAL PAYMENT CHECK AND FOLLOW UP
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EPASS CHARGING FOR AGODA
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HANDOVER TO MORNING SHIFT
