Rosa Malacca Hotel

• Conducted on

  Date

• Conducted by :GM |MOD

• HOD On Duty:

Business Level :

• Breakfast:

• Lunch:

• Dinner:

• Check out :

• Check in:

• Culture statement by GM

• Overall look and feel hotel

• Staff morale

• What situation we are today

• Any good or bad guest feedback? -any service recovery?

• Hod suggestion and action on increase sales or reduce cost

• Any repeat guest and extra mile for it?

• Challenges or problem to solve

• Any dateline?

• Any work in progress not done yet