Title Page
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Location
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DONE BY
BREAKFAST
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Greetings to Guest
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Number of Pax
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Replenishment
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Feedback/Issues from Guest
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Food & Beverage Tasting
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ARM System Cash Count and Check
FRONT OFFICE
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Guest Feedback/Issues (in-house / check out)
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Special Request (in-house / check out / check in)
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Shift Handovers
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Greetings to Guests
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Reservation Special Request (arrival)
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Reviews
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Float Money Check and Count
CUSTOMER SERVICE
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Greetings to Guests
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Small Chats with Guests
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Attending to Negative Feedbacks/Issues
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Service Recovery
SALES & SOCIAL MEDIA
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Follow up with Sales Exec on emails, quotations, pending, confirmed, rejected proposals, other related matters
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Social Media Posting and Story updates
INSPECTIONS
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Floor
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Rooms
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Ground
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Interior and Exterior of Building (Sight)
STAFF CHECK
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Attire, Appearance, Hygiene (hair, finger nails & facial hair)
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Welfare - Communication and Resolve Issue Within
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Staffing Issue with HR
HUDDLE
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Problem Solving and Proactiveness - Prompt follow up, ensure efficiency is met and minimise procrastination
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Monitor and Track HODs KPI
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Monitor and Check on all Leave Applications
MANAGERS
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Be present during peak hours at L1 lobby
OTHERS
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Lead by Example
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On the job training for staff
