Information
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Conducted on
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Conducted by
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Shift
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Number of VIPs (based on VIP Amenities List)
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Has FO sent out the the VIP amneties listing on HoD whatsapp group? (put NA if there's no VIP for today)
Daily Audit
Daily Hotel Opening Checklist (7.30AM - 9.30AM)
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Check for overall cleanliness and proper breakfast table set up
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Breakfast is out on time, presentation and taste is of good quality
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Check everyone on morning shift are working, properly groomed and dressed as per service standard
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Overall Guest Experience of Breakfast (Feedback and Comments)
Morning Round of Hotel (9.30AM-10.30AM)
Lobby - Morning Round (9.30AM-10.30AM)
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Floor swept and mopped
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Carpet vacuumed
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Glass Lobby Area is clean and spotless
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Tables all wiped
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Sofa cushions are neat and tidy
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Front Office Counter is wiped
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Lift carpet and door is cleaned
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Menu Stand Beside Lift is wiped
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Kitchen Door is wiped
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Front Office Back Office is cleaned, swept, and mopped
Lobby Male Toilet - Morning Round (9.30AM-10.30AM)
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Toilet door handle, closer clean and door closer is functioning
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Door carpet is clean
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Dustbin must empty
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Hand Dryer fully functioning
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Hand Soap is fully refilled
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Mirror is clean and spotless
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Hand basin is dry
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Urine bowl is clean and shining
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Hand tissue is refilled
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Tissue roll (1 on WC, 1 on holder) for each WC
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WC is cleaned and spotless
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Bidet pipe is not leaking
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OKU handle is clean
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Walls and Floor mopped and cleaned
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Lights are fully functioning
Lobby Female Toilet - Morning Round (9.30AM-10.30AM)
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Toilet door handle, closer clean and door closer is functioning
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Door carpet is clean
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Dustbin must empty
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Hand Dryer fully functioning
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Hand Soap is fully refilled
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Hand Basin is dry
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Mirror is clean and spotless
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Baby Changing Station is cleaned and dustbin cleared
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Hand tissue is refilled
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Initial Sanitisation Bin is fully functioning
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Tissue roll (1 on WC, 1 on holder) for each WC
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WC is cleaned and spotless
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Bidet pipe is not leaking
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OKU handle is clean
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Walls and Floor mopped and cleaned
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Lights are fully functioning
Guest Floor Corridor Cleanliness - Morning Round (9.30AM-10.30AM)
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5th Floor
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4th Floor
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3rd Floor
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2nd Floor
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1st Floor
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G Floor
Banquet Hall - Morning Round (9.30AM-10.30AM)
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Casa Conference Hall is clean and tidy
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Male and Female Toilet all is clean and well equipped
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Rosa Conference Hall is clean and tidy
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Male and Female Toilet all is clean and well equipped
Outside Premises - Morning Round (9.30AM-10.30AM)
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OutsideCar Park
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Receiving Bay
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Garbage Area - Garbage is all tied properly and lid able to close
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Garbage is clered by Alam Flora (on Tuesdays & Fridays) - If not cleared on these days, inform Admin to call and check with A;am Flora
Back of the House / Admin Offices - Morning Round (9.30AM-10.30AM)
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Laundry Room is cleaned and fully operational
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Admin offices is cleaned & staff are all on time
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Surau area is cleaned and tidy
Breakfast Wastage Done (10.30AM)
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Breakfast Wastage is completed by Kitchen & Admin
Standby at Lobby for Guest Check Out (11AM-12PM) (Guest Service Recovery)
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Feedback 1 (Please include Guest Name/Room #/Their Feedback)
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Feedback 2 (Please include Guest Name/Room #/Their Feedback)
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Feedback 3 (Please include Guest Name/Room #/Their Feedback)
Mid Day Check
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Is lunch service at 12PM well manned and planned? (If no, you will need to standby to oversee F&B)
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Daily Huddle Format (15 mins)
1) Start off with Company Credo, Motto, 3 Steps of Service (Compulsory)
2) Guest Feedback and Comments (Praise and Feedback for Operational Improvements)
3) Check with each HoD on their today's task to be completed
4) Any comments/feedback by each HoD -
Have you conducted daily huddle briefing with all HoDs? (15mins before 2PM) (Add a note on the outcome of daily huddle)
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Remind FO to revise the rate by Revenue Optimisation based on pace of room bookings
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Check and Approve all Purchase Request by Depts
Weekly & Monthly Inventory Checklist (Put NA if not applicable)
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Weekly Inventory Report submitted on Mondays at 11AM to purchasing (F&B and Kitchen)?
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Spot Check Done by Purchasing?
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Monthly Inventory Report submitted by 5th of each month to purchasing? (F&B, HK, Kitchen)?
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Spot Check Done by Purchasing?
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Weekly Duty Roster is submitted to HR by all departments on every Wed?
Audit 10 Vacant Clean Room - using Guest Room Insecption Template (2PM-3PM)
Kitchen and Stewarding (2PM-3PM)
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Audit overall cleanliness of kitchen including freezer
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Check temperature log book done by kitchen team
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Audit raw material properly stored and arranged in chiller/freezer and have shelf life sticker
General Comments & Observations (throughout your shift & rounds)
Sign Off
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Submission of Inspection
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