CPH Hotel De'La Ferns - Hotel Duty Manager Evening Shift Checklist

• Conducted on

  Date

• Conducted by

• Shift

  Evening (3PM-11PM)

• Total Occupancy

• Total Arrivals

• Total Departures

• Number of VIPs (based on VIP Amenities List)

• Arrivals remaining (3PM)

• Vacant Dirty Rooms Pending to be Cleaned (3PM)

• Dinner Whatsapp Blast for In House Guest

  Yes

  No

  N/A

• Number Of Dinner Reservations (3PM)

Standby at Lobby for Guest Check in (3PM-4PM) (Get guest to come to dine with us and assist in any complaints)

• Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

Kitchen and Stewarding (4PM-4.30PM)

• Audit overall cleanliness of kitchen including freezer

  Good

  Fair

  Poor

  N/A

• Check temperature log book done by kitchen team

  Yes

  No

  N/A

• Audit raw material properly stored in chiller/freezer and have shelf life sticker

  Pass

  Fail

  N/A

Audit 5 Vacant Clean Room - using Guest Room Insecption Template (4.30PM-5.30PM)

• Inspected

• Passed & Satisfactory

• Unsatisfactory

Evening Round of Hotel (5.30PM-6PM)

Lobby - Morning Round (5.30PM-6PM)

• Floor swept and mopped

  Pass

  Fail

  N/A

• Carpet vacuumed

  Pass

  Fail

  N/A

• Glass Lobby Area is clean and spotless

  Pass

  Fail

  N/A

• Tables all wiped

  Pass

  Fail

  N/A

• Sofa cushions are neat and tidy

  Pass

  Fail

  N/A

• Front Office Counter is wiped

  Pass

  Fail

  N/A

• Lift carpet and door is cleaned

  Pass

  Fail

  N/A

• Menu Stand Beside Lift is wiped

  Pass

  Fail

  N/A

• Kitchen Door is wiped

  Pass

  Fail

  N/A

• Front Office Back Office is cleaned, swept, and mopped

  Pass

  Fail

  N/A

Lobby Male Toilet - Morning Round (5.30PM-6PM)

• Toilet door handle, closer clean and door closer is functioning

  Pass

  Fail

  N/A

• Door carpet is clean

  Pass

  Fail

  N/A

• Dustbin must empty

  Pass

  Fail

  N/A

• Hand Dryer fully functioning

  Pass

  Fail

  N/A

• Hand Soap is fully refilled

  Pass

  Fail

  N/A

• Mirror is clean and spotless

  Pass

  Fail

  N/A

• Hand basin is dry

  Pass

  Fail

  N/A

• Urine bowl is clean and shining

  Pass

  Fail

  N/A

• Hand tissue is refilled

  Pass

  Fail

  N/A

• Tissue roll (1 on WC, 1 on holder) for each WC

  Pass

  Fail

  N/A

• WC is cleaned and spotless

  Pass

  Fail

  N/A

• Bidet pipe is not leaking

  Pass

  Fail

  N/A

• OKU handle is clean

  Pass

  Fail

  N/A

• Walls and Floor mopped and cleaned

  Pass

  Fail

  N/A

• Lights are fully functioning

  Pass

  Fail

  N/A

Lobby Female Toilet - Morning Round (5.30PM-6PM)

• Toilet door handle, closer clean and door closer is functioning

  Pass

  Fail

  N/A

• Door carpet is clean

  Pass

  Fail

  N/A

• Dustbin must empty

  Pass

  Fail

  N/A

• Hand Dryer fully functioning

  Pass

  Fail

  N/A

• Hand Soap is fully refilled

  Pass

  Fail

  N/A

• Hand Basin is dry

  Pass

  Fail

  N/A

• Mirror is clean and spotless

  Pass

  Fail

  N/A

• Baby Changing Station is cleaned and dustbin cleared

  Pass

  Fail

  N/A

• Hand tissue is refilled

  Pass

  Fail

  N/A

• Initial Sanitisation Bin is fully functioning

  Pass

  Fail

  N/A

• Tissue roll (1 on WC, 1 on holder) for each WC

  Pass

  Fail

  N/A

• WC is cleaned and spotless

  Pass

  Fail

  N/A

• Bidet pipe is not leaking

  Pass

  Fail

  N/A

• OKU handle is clean

  Pass

  Fail

  N/A

• Walls and Floor mopped and cleaned

  Pass

  Fail

  N/A

• Lights are fully functioning

  Pass

  Fail

  N/A

Guest Floor Corridor Cleanliness - Morning Round (5.30PM-6PM)

• 5th Floor

  Good

  Fair

  Poor

  N/A

• 4th Floor

  Good

  Fair

  Poor

  N/A

• 3rd Floor

  Good

  Fair

  Poor

  N/A

• 2nd Floor

  Good

  Fair

  Poor

  N/A

• 1st Floor

  Good

  Fair

  Poor

  N/A

• G Floor

  Good

  Fair

  Poor

  N/A

Banquet Hall - Morning Round (5.30PM-6PM)

• Casa Conference Hall is clean and tidy

  Good

  Fair

  Poor

  N/A

• Male and Female Toilet all is clean and well equipped

  Good

  Fair

  Poor

  N/A

• Rosa Conference Hall is clean and tidy

  Good

  Fair

  Poor

  N/A

• Male and Female Toilet all is clean and well equipped

  Good

  Fair

  Poor

  N/A

Outside Premises - Morning Round (5.30PM-6PM)

• OutsideCar Park

  Good

  Fair

  Poor

  N/A

• Receiving Bay

  Good

  Fair

  Poor

  N/A

• Garbage Area

  Good

  Fair

  Poor

  N/A

Back of the House / Admin Offices - Evening Round (5.30PM-6PM)

• Laundry Room is cleaned and fully operational

  Pass

  Fail

  N/A

• Admin offices is cleaned & staff are all on time

  Pass

  Fail

  N/A

• Surau area is cleaned and tidy

  Pass

  Fail

  N/A

Dinner Time Service Audit (6PM onwards)

• Note to Duty Manager:
  
  Please standby at Lemon Button Restaurant during the whole dinner service hours to ensure best guest dining experience, unless assistance needed in FO or HK
  
  Please talk to minimum 5 guest for their feedback for their dinner and soft selling to get their business card (if possible)

• Kitchen & F&B is well manned and on time for dinner service

  Yes

  No

  N/A

• Overall business for dinner time (Please state how many tables and pax dine in in the notes)

  Good

  Fair

  Poor

  N/A

• Feedback & Comments from Dine In Guest #1 (Please include name, feedback in the note)

  Good

  Fair

  Poor

  N/A

• Feedback & Comments from Dine In Guest #2 (Please include name, feedback in the note)

  Good

  Fair

  Poor

  N/A

• Feedback & Comments from Dine In Guest #3 (Please include name, feedback in the note)

  Good

  Fair

  Poor

  N/A

• Feedback & Comments from Dine In Guest #4 (Please include name, feedback in the note)

  Good

  Fair

  Poor

  N/A

• Feedback & Comments from Dine In Guest #5 (Please include name, feedback in the note)

  Good

  Fair

  Poor

  N/A

Online Guest Review & Other Paper Work (9PM)

• Ensure every department handover shift logbook is completed and signed by you

  Yes

  No

  N/A

• Check B.com, Agoda, Tripadvisor, Google Reviews and Reply to them using ChatGPT

  Yes

  No

  N/A

• Remind FO to revise Rev Optimisation Rates based on pace of room bookings

  Yes

  No

  N/A

HK & Laundry Set Up for Next Day

• Pantry and HK Cart are prepared on each floor are prepared and set up for next day arrival?

  Yes

  No

  N/A

• Laundry is all cleared (If not, please state in the note, how many pcs are still pending?)

  Yes

  No

  N/A

Comments & Observations (In Any Area Above Throughout Day with Guest) At least one observation is needed

• Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

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