Title Page
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Hotel Name
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Manager's Name
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Conducted on
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Prepared by
Balanced Scorecard
Pillar 1 - Safety is our priority
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Demonstrating and driving a genuine commitment to safety<br>- WHS Culture and regular Workplace inspections (audits)<br>- Toolbox Training Completed
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Injury frequency and return to work management <br>- number of reported injuries each month
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Hazard Identification and Risk Management
Pillar 2 - Financial Achievements
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Demonstrate a commitment to achieving financial targets each fortnight <br>- Consistently achieving budgeted GOP %<br>- Past two fortnightly results<br>- Measured against budget
Pillar 3 - Delivering Customer Service Excellence
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A strong client relationship is built and maintained, with a focus on both internal and external benchmarks<br>- Room Inspections & PA Inspections via iAuditor/Opti/HUB <br>- Consistently complete 35 x Room Inspections per week on VR rooms (5 per day) - - Consistently complete 7 x PA inspections per week (1 per day)
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"Internal/External Benchmark Scores <br>(if there is not an external measure for quality, the default will be internal quality audit benchmark)" <br>- MTD average score to be above benchmark of 80%<br>- Average of all inspections / all hotels need to meet or exceed benchmarks to achieve a pass"
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Contract Retention <br>- Contract/s retained at quarter end from Contract Status Report and no breach notice served due to quality issues
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Client Satisfaction <br> - Feedback from client on a regular basis to Ops Mgr / COO / CEO
Pillar 4 - LUXXE Legends
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Creating a high performing culture amongst the team. Develop and support future people capability through mentoring and training. Reducing staff turnover and sick leave. Participating in reward and recognition programs
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-Flare compliance ensuring team members have completed all compliance modules in flare monthly.
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New Employees ensuring team members are onboarded and trained using all the processes required and uploading completed training checklist to employees files in Flare
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Staff succession planning and retention
