Title Page
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Restaurant Name
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Conducted on
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ARL or RTM
Phone Call
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Who Answered the Phone?
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Did they use the word "Amazing"?
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Did they Suggestive Sell a Specific Item of +$3.00 Value?
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Did they repeat the order?
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Did they down sell our order to make it cheaper?
Pride in the Pie
Slice 1: Restaurant Appearance
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No trash/debris outside, lobby free of trash/debris and presentable to customers
Slice 2: Service
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Team is attentive and courteous. Big Welcome!
Slice 3: Cheese
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Cheese covers sauce completely, distribution, no center loading or bare spots
Slice 4: Accuracy
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Packaged correctly, made correctly, and promise time met
Slice 5: Toppings
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Correct amount, distribution, topping covers edge of cheese
Slice 6: Dough
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Crust color, appropriate height, no cheese blow outs larger than a quarter on Stuffed.
Slice 7: Finished Product
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Temperature >155F and completely sliced
Slice 8: Sauce
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Proper amount and distribution of sauce
Guest Experience
Big Welcome
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Did you get a big "Welcome to Pizza Hut"?
Cleanliness
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Front Counter Cleanliness
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Credit Card Device(s) Cleanliness
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Organized Counter / Clutter Free
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BOH Cleanliness
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Bathroom Cleanliness
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Door(s) and Window(s) Cleanliness
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Visible Vent(s) Cleanliness
Visible Food Safety Items
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Handwashing being done 100%
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Handwashing being done 100% between stations
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Personal phone usage not observed
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Employees washed hands after touching clothes.
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No Cross Contamination observed
Uniforms
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Hairnets/Hats are being used.
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Shirts are Tucked In
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Beard Net(s) are being used when needed.
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Black Non-Slip Shoes are worn.
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Pants are approved (Blue, black, no shorts for insiders)
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No earbuds/headphones on anyone.
Parking Lot
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Free of Trash
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Pizza Hut Building Sign Lit
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Street Sign Lit
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Parking Lot Lights Lit
Other Notes
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Any other notes the RGM/AC should be aware of?
