D41 February DM Checklist

• Center Number

• Center Manager

• Conducted on

  Date

• DM Name

Prior Month Performance

• Sales % To Plan

  Yes

  No

  N/A

• Growth %

  Yes

  No

  N/A

• PNS %

  Yes

  No

  N/A

• NPS QTD

  Yes

  No

  N/A

• CSMS Rating

  Safe

  At Risk

  N/A

Prior Month Growth Product Performance

• Color

  Yes

  No

  N/A

• S&G

  Yes

  No

  N/A

• Design Services

  Yes

  No

  N/A

• Outsource

  Yes

  No

  N/A

• Pack and Ship Growth

  Yes

  No

  N/A

• Performance Rate SQI %

  Yes

  No

  N/A

District Compliance

• Compliant

  Partial

  Non-Compliant

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Prior Visit Items

• Complete

  Partial

  Incomplete

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Business Review

• On Track

  Behind

  Not Started

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Customer Experience

• Are customers greeted in a professional and engaging manner? Are TMs interacting with Self Service customers while they are using our services?

  Yes

  No

  N/A

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• Are team members Introducing and attaching the MRM coupon to all receipts and sharing the steps to complete a We Listen survey with the customer?

  Yes

  No

  N/A

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• Is the signage on the front doors and windows in good shape (Include markeing materials in the windows)? Is the front entrace clear of clutter and debris?

  Yes

  No

  N/A

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Retail

• Did the center verify their floor plan and does the RMAP Tool POG assignments match their layout? Report any discrepancies per January RMAP.

  Yes

  No

  N/A

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• Has the February RMAP been completed? Use the new DM RMAP spot check tool to verify.

  Yes

  No

  N/A

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• Is the CM placing their VISTAR orders and do they understand the new process? Review the February RMAP for details.

  Yes

  No

  N/A

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• Is the retail and self service area cleaned, organized, front faced, signed and price tagged correctly? List in the notes the number of outs in retail.

  Yes

  No

  N/A

Shipping

• Did the DM review the new Pack Plus Report and PNS targets with CM?

  Yes

  No

  N/A

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• Are all required package staging areas marked off/labeled per the 5S+1 concept? Is the blue tape in excellent condition? See shipping clean sweep pg. 8-11 & 54-57.

  Yes

  No

  N/A

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• Are the WDL overlays being utilized by TMs behind the counter? Are they available for customer use on the clipboard?

  Yes

  No

  N/A

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• Can the TM's explain WDL's? Can they use the eSRG to identify prohibited items going to China? Can they identify prohibited items going Intl Ground (must use FRM)?

  Yes

  No

  N/A

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• Is the center in stock of all Pack Plus boxes? Has the center restocked their shipping supplies after Peak?

  Yes

  No

  N/A

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Operations

• Has the CM reviewed the most recent MFO file and ensured their daily finacials meet expectations? Review 7 days to verify.

  Yes

  No

  N/A

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• Was the most current income statement reviewed with the center manager and opportunities noted and followed up on?

  Yes

  No

  N/A

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• Has the CM reviewed the Security Surveillance Minimum Guidelines Booklet and communicated any issues to the Security Team? Spot check to verify compliance.

  Yes

  No

  N/A

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• Is the store visitor log in place (review log), maintained at the front counter, and have at least two visitor passes available and accounted for on the clipboard.

  Yes

  No

  N/A

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Growth Products

• Are the TMs aware of the "10 to win" bidding program 10% discount and how to use the spreadsheet to determine the additional 10% discount?

  Yes

  No

  N/A

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• Were the growth product results reviewed with the center manager? Were the centers POM goals and results reviewed with the team?

  Yes

  No

  N/A

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• Did the center sell an FPM project in the last 60 days and can all TM's consultate with the cusotmers and place an order correctly?

  Yes

  No

  N/A

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• Are the TMs aware of the new My FedEx Rewards program and do the understand how it works? Are they offering it to customers during their visit?

  Yes

  No

  N/A

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Beacon Awards / Recognition

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Visit Notes

• Overall:

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• Customer Experience

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• Retail

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• Shipping

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• Operations

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• RevGen

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