Dan f support

• Engineer name and Tech

• Conducted on

  Date

• Prepared by

• Location
  Address

Before Visit

• What would you both like to achieve from today?

• Are all customer Eta's set?

  Yes

  No

  N/A

• Have you considered realistic eta timescales?

  Yes

  No

  N/A

• Have you experienced any problems with suggested Eta?

  Yes

  No

  N/A

• If yes, have you dealt with the problem? (Tap box to add text)

  Yes

  No

  N/A

• Have you considered your stock for today's work?

  Yes

  No

  N/A

During visit

• Were you on time for all your eta's?

  Yes

  No

  N/A

• Did you have to change any eta's ? (If yes,tap box to enter reason)

  Yes

  No

  N/A

• Have you interacted with your customers to decide on an agreed installation (dish site,cable routing etc)

  Yes

  No

  N/A

• Have you completed a walk through with customers after completion?

  Yes

  No

  N/A

Products

• What products have you discussed?

  Select Yes No N/A

  • Yes
  • No
  • N/A

On demand

• How many customers have you visited today?

  Yes

  No

  N/A

• How many have you connected to on demand ?

  Yes

  No

  N/A

• How many are "on the day activations"?

  Yes

  No

  N/A

• If any have not been connected, what is the reason?

  doesn't have broadband

  doesn't want on demand

  doesn't have required stb

  I didn't have time

  forgot to connect

Customer experience

• Describe the most positive customer interaction you have had today. Why was it a positive ?

• Describe any negative interactions you have had today. How did you deal with them?

• What has engineer done to drive great customer experience today?

• Have you observed any areas for development?

• What has the engineer gained from your support today?

• Engineer: what are your key focus areas, following today's visit?

  Yes

  No

  N/A

• Assessor: what areas of focus would you suggest, following today's visit?

• Engineer signature

  Sign

• Assessor signature

  Sign