Title Page
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Store
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Conducted on
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Prepared by
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Team member
Inspection
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Was the customer greeted within 5 seconds
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Did you show genuine interest and display energy and positive bodybod language?
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Did you ask at least 3 open ended questions to determine customer needs?
- No open ended questions
- 1 open ended question was asked
- 2 open ended questions were asked
- 3 open ended questions were asked
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Did you summarize what the customers needs are back to them to ensure you did not miss anything?
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Was the features and benefits of the product explained confidently?
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Was the product demonstrated?
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Was the current promotion communicated?
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Did you close the sale and offer add ons?
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In out of stock situations did you offer Omni?
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Did you explain friends and family to the customer?
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If there is a price objection was the customer informed of Pay just now?
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Was the relevant aspects of the 5 way guarantee explained?
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Did you thank the customer and welcome them back?
