Dealer Advanced Review Process

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

TBP & SOP

• ATBP-1 <br>Are SOPs and Job Instructions available and clearly defined for all processes and 80% of workflow followed?

  Yes

  No

  N/A

• ATBP-2<br>Are Visual Tool Operating Instructions available within operating proximity?

  Yes

  No

  N/A

Appointment

• AA-1<br>Is EM Applicable Matrix and a set List of Additional Work available at the Appointment and Reception Processes through the Service Front Office Staff on Customer Request?<br><br>Does the EM Applicable Matrix and list of Additional Work cover models and services which can achieve:<br>1. Balance of Work?<br>2. Safety?

  Yes

  No

  N/A

• AA-2<br>Are Appointment Availability and Production Plans provided in a timely manner and contain accurate Appointment Times and Delivery Times to meet On Time Delivery?<br><br>Is the Length of Chip on the Appointment Scheduling Board determined accurately based on the Estimated Service Time and Dealer SOP?

  Yes

  No

  N/A

• AA-3<br>Are Appointment and Delivery Times scheduled based on the Workshop Production Bar?

  Yes

  No

  N/A

• AA-4<br>Can Wait Customers be identified on Appointment Scheduling Board?

  Yes

  No

  N/A

• AA-5<br>Are Parts Orders processed according to Dealer SOP?

  Yes

  No

  N/A

Reception

• AR-1<br>Are all Repair Orders available on the Reception Visual Control Tool?

  Yes

  No

  N/A

• AR-2<br>Are there long Waiting Times for Customers at Reception?

  Yes

  No

  N/A

• AR-3<br>Is the Customer No Show Process carried out as per the Dealer SOP<br>

  Yes

  No

  N/A

Dispatch & Production

• ADP-1<br>Is the next days plan scheduled at the end of, or commencement of the day?

  Yes

  No

  N/A

• ADP-2<br>Does the Repair Order Location, JPCB status, the actual status of the vehicle and the Technician and Stall Location for ongoing work align?

  Yes

  No

  N/A

• ADP-3<br>Can Job Stoppages: Reasons and details of reschedule be determined from the Repair Order or Job Stoppage Board?

  Yes

  No

  N/A

• ADP-4<br>Is action taken to inform of Delays:<br>1. To the Service Advisor from Workshop Control?<br>2. To the Customer as per the SOP?

  Yes

  No

  N/A

• ADP-5<br>Can all staff identify Vehicle/Job Status either by:<br>1. integrated Control and Reception office?<br>2. Computerized Communication methods?

  Yes

  No

  N/A

• ADP-6<br>Can the Vehicle Status and Location be determined in the carpark?

  Yes

  No

  N/A

Service Work

• ASW-1<br>Are all the maintenance items outlined in the Service Coupon completed?

  Yes

  No

  N/A

• ASW-2<br>Are Tools and Equipment utilised as per standard service work (torque wrench, battery tester)?

  Yes

  No

  N/A

• ASW-3<br>Can EM Bay and Vehicle Service be visualised on Customer Request?

  Yes

  No

  N/A

• ASW-4<br>Can EM Bay be recognised through Signage?

  Yes

  No

  N/A

• ASW-5<br>Does the Workshop use Genuine Parts and Parts approved by the Distributor?

  Yes

  No

  N/A

• ASW-6<br>Are the KPIs analysed and form Small Group Activities?

  Yes

  No

  N/A

• ASW-7<br>Is the EM SWP available in the Work Stall and is EM work carried out as per the SWP?

  Yes

  No

  N/A

• ASW-8<br>Is Express Maintenance carried out safely?

  Yes

  No

  N/A

• ASW-9<br>Is the size of EM Work Bays appropriate to its use and are the Bays equipped with Air Outlets for EM System Trolleys, Special Service Tools for Maintenance and an Optional Job Instruction Board?

  Yes

  No

  N/A

• ASW-10<br>Does the EM Stall have Service Work Trolleys and Rotational Trolleys?

  Yes

  No

  N/A

Delivery

• AD-1<br>Are all Operations delivered to the Customer on Time?

  Yes

  No

  N/A

• AD-2<br>Are Repair Orders for Delivery on a Visual Control Tool?

  Yes

  No

  N/A