Dedicated to Excellence Store Evaluation

• Conducted on

  Date

• Prepared by

OBSERVE AND GRADE 5 PIZZAS. START ON THE RACK, THEN THE OVEN, THEN THE MAKELINE.

• PIZZA #1

  GREAT

  REMAKE

• PIZZA #2

  GREAT

  REMAKE

• PIZZA #3

  GREAT

  REMAKE

• PIZZA #4

  GREAT

  REMAKE

• PIZZA #5

  GREAT

  REMAKE

DOUGH MANAGEMENT

• IS ALL DOUGH WITHIN SHELF LIFE?

  Yes

  No

  N/A

• IS DOUGH IN USE PROPERLY PROOFED?

  Yes

  No

  N/A

• ARE ALL SIZES OF DOUGH AVAILABLE?

  Yes

  No

  N/A

• NEXT USE DOUGH WITHIN PROPER WINDOW OF USE?

  Yes

  No

  N/A

PIZZA MAKER CERTIFICATION

• ALL PIZZA MAKERS HAVE PASSED THE CPM CERTIFICATION PROCESS?

  Yes

  No

  N/A

• ALL TEAM MEMBERS, ALLOWED ON THE OVEN, KNOW THE 5 POINTS OF PIZZA GRADING? (RIM, SIZE, PORTION, PLACEMENT, BAKE)

  Yes

  No

  N/A

CHICKEN

• PREPPED CHICKEN IS STORED IN A CLEAN, SANITIZED CONTAINER?

  Yes

  No

  N/A

• BONELESS CHICKEN ARE PREPARED WITH ACCURATE SIZES?

  Yes

  No

  N/A

• SPECIALTY CHICKEN ARE PREPARED WITH ACCURATE SIZE, PORTION, AND PLACEMENT?

  Yes

  No

  N/A

• CHICKEN IN USE IS PROPERLY THAWED?

  Yes

  No

  N/A

THIN CRUST

• THIN CRUST IS BEING USED AT ROOM TEMPERATURE?

  Yes

  No

  N/A

• THIN CRUST IS BEING DATED WITH AN 8 HOUR SHELF LIFE?

  Yes

  No

  N/A

SANDWICHES AND PASTA

• SANDWICHES PREPARED TO DOMINO’S SPECIFICATION INCLUDING PORTION AND BAKE?<br>

  Yes

  No

  N/A

• PASTAS PREPARED TO DOMINO’S SPECIFICATION INCLUDING PORTION AND BAKE?

  Yes

  No

  N/A

APPROVED PRODUCT PROCEDURES

• ALL PIZZAS PREPARED ACCORDING TO DOMINO’S SPECIFICATIONS?

  Yes

  No

  N/A

• STORE IS NOT OUT OF ANY PRODUCTS

  Yes

  No

  N/A

• ALL FROZEN PRODUCTS ARE THAWED UNDER REFRIGERATION, NOT ROOM TEMP ETC.?

  Yes

  No

  N/A

• PREPPED SKINS ARE NOT SAUCED AND CHEESED AND NOT DRIED OUT?

  Yes

  No

  N/A

• ONLY APPROVED PACKAGING AND UTENSILS USED IN PIZZA PRODUCTION?

  Yes

  No

  N/A

SCALES AND BOWLS

• BOWLS AND SCALES ARE AVAILABLE FOR USE AT ALL TIMES AND ARE CLEANED ROUTINELY?

  Yes

  No

  N/A

• STORE SHOWS EVIDENCE THAT SCALES AND BOWLS ARE USED REGULARLY?

  Yes

  No

  N/A

ALL SIDES PROPERLY PREPARED

• STUFFED CHEESY BREAD, BREAD TWISTS, PARM BITES, LAVA CAKES, MARBLE COOKIE BROWNIE, AND SALADS ARE PREPARED TO DOMINO’S SPECIFICATION?

  Yes

  No

  N/A

PRE-RUSH PREP

• MAKELINE RAIL/CABINET, REACH-IN/PREP SHELF, AND BEVERAGE COOLER ARE STOCKED SUFFICIENTLY TO HANDLE EXPECTED SALES VOLUME?

  Yes

  No

  N/A

• NO FROZEN PRODUCT IN USE?

  Yes

  No

  N/A

• SAUCES ARE BEING USED AT ROOM TEMPERATURE?

  Yes

  No

  N/A

• NUMBER OF TEAM MEMBERS ON DUTY ARE SUFFICIENT FOR SALES VOLUME?

  Yes

  No

  N/A

• ADEQUATE AMOUNT OF DOUGH IS BROUGHT OUT, AND NOT BEING USED DIRECTLY FROM THE COOLER?

  Yes

  No

  N/A

• STORE IS SET UP PROPERLY AND IS ABLE TO HANDLE MAXIMUM SALES VOLUME? (I.E. UTENSILS, COMPUTERS, CONDIMENTS, ETC.)

  Yes

  No

  N/A

SERVICE

• STORE SHOWS EVIDENCE THAT THE D&E PLAYBOOK IS BEING USED ROUTINELY?

  Yes

  No

  N/A

• CUSTOMERS ARE BEING GREETED WITHIN 9 SECONDS?

  Yes

  No

  N/A

• PHONES ARE BEING ANSWERED IN LESS THAN 3 RINGS WHEN TEAM MEMBERS ARE AVAILABLE?

  Yes

  No

  N/A

• ALL TEAM MEMBERS KNOW THE 3-STEP CUSTOMER CONCERN HANDLING METHOD?

  Yes

  No

  N/A

• ALL DRIVERS EXHIBIT PROPER CUSTOMER SERVICE SKILLS AT THE DOOR? (I.E. POSITIVE/FRIENDLY ATTITUDE, SMILE, EYE CONTACT, VOLUNTEER CHANGE BACK, PROVIDE COIN CHANGE, AND SAYS “THANK YOU.”

  Yes

  No

  N/A

• CDOT LAST 28 DAYS IS GREATER THAN 85%?

  Yes

  No

  N/A

• LOAD TIME LAST 28 DAYS IS LESS THAN 3 MINUTES?

  Yes

  No

  N/A

• CSR’S SHOW EVIDENCE THAT THE MENU COMPLETION PHONE SCRIPT IS BEING USED ROUTINELY?

  Yes

  No

  N/A

• CUSTOMER CALL BACKS ARE BEING DONE FOR PSG’S ROUTINELY?

  Yes

  No

  N/A

• HEIGHTENED TIME AWARENESS IS DISPLAYED BY ALL TEAM MEMBERS?

  Yes

  No

  N/A

• ALL TEAM MEMBERS ARE KNOWLEDGEABLE OF THE MENU AND HELPFUL TO CUSTOMERS?

  Yes

  No

  N/A

UNIFORMS

• ALL UNIFORMS ARE CLEAN AND IN GOOD REPAIR?

  Yes

  No

  N/A

• ALL TEAM MEMBERS ARE IN COMPLETE UNIFORM?

  Yes

  No

  N/A

• ALL TEAM MEMBER UNIFORMS MEET D&E UNIFORM STANDARDS?

  Yes

  No

  N/A

GROOMING

• TEAM MEMBERS ARE REPORTING TO WORK CLEAN AND TAKING PROPER PRECAUTIONS TO ENSURE BODY ODOR IS KEPT AT A MINIMUM?

  Yes

  No

  N/A

• ALL TEAM MEMBERS ARE CLEAN SHAVEN AND FACIAL HAIR IS LESS THAN 1”?

  Yes

  No

  N/A

• ALL HAIR EXCEEDING THE SHIRT COLLAR IS PROPERLY RESTRAINED?

  Yes

  No

  N/A

• JEWELRY IS LIMITED TO STUD OR HOOP EARRINGS (MAX 3/4” AND 2 MAX PER EAR), SIMPLE NECKLACES, INEXPENSIVE WATCHES (FOR DRIVERS ONLY), AND WEDDING RINGS? (NO OTHER JEWELRY OR PIERCINGS ARE ALLOWED)

  Yes

  No

  N/A

• NO TATTOOS ON THE FACE, HANDS, OR NECK AND NO OFFENSIVE TATTOS?

  Yes

  No

  N/A

STORE INTERIOR

• RESTROOMS ARE CLEAN AND SANITIZED ROUTINELY?

  Yes

  No

  N/A

• FLOORS, BASEBOARDS, WALLS, VENTS, AND CEILING TILES ARE CLEAN AND IN GOOD REPAIR?

  Yes

  No

  N/A

• LIGHT FIXTURES ARE CLEAN AND IN GOOD REPAIR AND FULLY OPERATIONAL?

  Yes

  No

  N/A

• ALL RACKS AND SHELVING IS CLEAN AND IN GOOD REPAIR?

  Yes

  No

  N/A

• COMPUTER TERMINALS AND KEYBOARDS ARE CLEAN AND IN GOOD REPAIR?

  Yes

  No

  N/A

• HEATING AND COOLING SYSTEM IS IN GOOD REPAIR AND STORE TEMP RANGES FROM 60 TO 90 DEGREES?

  Yes

  No

  N/A

• NO EVIDENCE OF RODENTS OR MICE IN THE STORE?

  Yes

  No

  N/A

CUSTOMER VIEW

• ALL FLOORS, BASEBOARDS, WALLS, VENTS, CEILINGS, COUNTERS, DISPLAY RACKS, SEATING, WINDOWS, LIGHT FIXTURES IN CUSTOMER VIEW AND/OR LOBBY ARE CLEAN AND IN GOOD REPAIR?

  Yes

  No

  N/A

• RETAIL DISPLAYS (MENUS, GIFT CARDS, ETC.) AND NAPKIN HOLDERS ARE STOCKED?

  Yes

  No

  N/A

• NO GENERAL STORAGE IN CUSTOMER VIEW?

  Yes

  No

  N/A

• PRODUCTION AREA IN CUSTOMER VIEW (OVENS, MAKELINE, WALK-IN, WALLS, CEILING, LIGHT FIXTURES, HEAT RACK, FLOORS) ARE CLEAN AND IN GOOD REPAIR?

  Yes

  No

  N/A

• MUSIC DEVICES MUST BE LOCATED IN THE BACK OF THE STORE OUT OF CUSTOMER VIEW AND CANNOT INTERFERE WITH CUSTOMER OR TEAM MEMBER CONVERSATION?

  Yes

  No

  N/A

OUTSIDE ENTRY

• BUILDING EXTERIOR IS CLEAN AND IN GOOD REPAIR?

  Yes

  No

  N/A

• SIDEWALKS ARE CLEAN, GOOD REPAIR, AND FREE FROM CIGARETTE BUTTS, WEEDS, AND DEBRIS?

  Yes

  No

  N/A

• PARKING LOT IS CLEAN AND IN GOOD REPAIR?

  Yes

  No

  N/A

• LAWN/LANDSCAPING IS FREE FROM TRASH, WEEDS, AND DEBRIS?

  Yes

  No

  N/A

BAKING EQUIPMENT

• OVEN AND HOOD IS CLEAN AND IN GOOD REPAIR?

  Yes

  No

  N/A

• TIME AND TEMP OF OVEN IS SET TO DOMINO’S SPECIFICATIONS PROVIDES EXCELLENT BAKE?

  Yes

  No

  N/A

• SCREENS, PANS, AND BAKING MATS ARE CLEAN AND PROVIDE EXCELLENT BAKE?

  Yes

  No

  N/A

HOT BAGS

• ALL ORDERS ARE DELIVERED IN SEPARATE BAGS?

  Yes

  No

  N/A

• STORE HAS SUFFICIENT NUMER OF BAGS TO HANDLE EXPECTED SALES VOLUME (2 BAGS x #OF DRIVERS ON BUSIEST NIGHT OF THE WEEK)?

  Yes

  No

  N/A

• HOT BAGS ARE CLEAN AND IN GOOD REPAIR?

  Yes

  No

  N/A

WALK-IN AND MAKELINE

• WALK-IN FLOORS ARE SWEPT AND MOPPED DAILY?

  Yes

  No

  N/A

• WALK-IN WALLS, CEILING, LIGHT FIXTURES, CONDENSER GUARDS, SHELVING, AND GASKETS ARE CLEAN AND IN GOOD REPAIR?

  Yes

  No

  N/A

• WALK-IN LIGHTING IS OPERATIONAL AND COVERED WITH A PROTECTIVE SHIELD UNLESS THE BULB IS NON-BREAKABLE?

  Yes

  No

  N/A

• MAKELINE CABINETS, DOORS, GASKETS, AND LIDS ARE CLEAN AND IN GOOD REPAIR?

  Yes

  No

  N/A

• MAKELINE COMPRESSOR COILS ARE CLEANED REGULARLY?

  Yes

  No

  N/A

SIGNAGE

• D&E PIZZA NAME IS DISPLAYED AND IS CLEAN AND GOOD REPAIR?

  Yes

  No

  N/A

• ALL POSTED SIGNAGE IS TYPED AND PROFESSIONALLY DISPLAYED?

  Yes

  No

  N/A

• MENU BOARDS ARE CLEAN AND IN GOOD REPAIR?

  Yes

  No

  N/A

• SUFFICIENT NUMBER OF HAND-HELD MENUS ARE AVAILABLE AND PROFESSIONALLY DISPLAYED?

  Yes

  No

  N/A

• STORE HOURS STICKER AND ALL ITEMS DISPLAYED IN WINDOWS ARE CLEAN AND IN GOOD REPAIR?

  Yes

  No

  N/A

• OPEN SIGN IS ILLUMINATED DURING BUSINESS HOURS AND IN GOOD REPAIR?

  Yes

  No

  N/A

• ALL OTHER ITEMS DISPLAYED ON THE FRONT COUNTER/LOBBY IS PROFESSIONAL AND FULLY STOCKED?

  Yes

  No

  N/A

DRIVER VEHICLES

• ALL CAR TOPPERS ARE CLEAN, GOOD REPAIR, AND FULLY ILLUMINATED AT NIGHT?

  Yes

  No

  N/A

• DRIVER VEHICLES DO NOT SHOW EXCESSIVE EXTERIOR DAMAGE OR WEAR AND TEAR?

  Yes

  No

  N/A

• VEHICLE INTERIORS ARE CLEAN AND FREE OF DEBRIS?

  Yes

  No

  N/A

• DRIVER VEHICLES ARE FREE OF 3RD PARTY ADVERTISING, OFFENSIVE OR CONTROVERSIAL BUMPER STICKERS, AND PAINTED OR HAND WRITTEN MESSAGES/SIGNS?

  Yes

  No

  N/A

SAFETY AND SECURITY

• DRIVERS ARE CARRYING LESS THAN $20 INCLUDING PERSONAL MONEY?

  Yes

  No

  N/A

• DRIVER ARE MAKING DROPS AFTER EVERY RUN AND LOCK BOXES ARE LOCKED AND SECURE AND MONEY IS NOT STORED IN VEHICLES?

  Yes

  No

  N/A

• SECURITY CALLBACKS ARE KNOWN AND FOLLOWED BY ALL DELIVERY PERSONNEL?

  Yes

  No

  N/A

• TIME DELAY SAFE IS IN GOOD REPAIR?

  Yes

  No

  N/A

• TILL CONTAINS LESS THAN $150 AND ALL MONEY IS SECURE?

  Yes

  No

  N/A

• ALL DOORS EXCEPT FRONT DOOR ENTRY ARE LOCKED FROM THE OUTSIDE?

  Yes

  No

  N/A

• SAFETY BELTS ARE IN USE ONCE THE DELIVERY VEHICLE IS IN MOTION?

  Yes

  No

  N/A

• ALL DRIVERS ARE DEMONSTRATING SAFE DRIVING AT ALL TIMES?

  Yes

  No

  N/A

• MANAGER IN CHARGE CAN LOCATE AND CORRECTLY FILL OUT WORKERS INJURY AND AUTO INJURY REPORTS?

  Yes

  No

  N/A

FOOD SAFETY

• WALK-IN TEMP (33-38), MAKELINE BINS (33-41), MAKELINE CABINETS (33-40), AND BEVERAGE COOLER (37-43) ARE WITHIN SPECIFICATION?

  Yes

  No

  N/A

• ALL PRODUCTS HELD AT 42-49 DEGREES ARE DISCARDED AFTER 2 HOURS?

  Yes

  No

  N/A

• ALL SINKS ARE STOCKED WITH SOAP, PAPER TOWELS, AND HOT WATER IS WORKING PROPERLY?

  Yes

  No

  N/A

• ALL TEAM MEMBERS ARE DEMONSTRATION PROPER HAND WASHING PROCEDURES?

  Yes

  No

  N/A

• ALL SURFACES AND UTENSILS THAT ARE IN CONTACT WITH FINISHED PRODUCT ARE SANITIZED EVERY 2 HOURS?

  Yes

  No

  N/A

• SANITIZER TEST STRIPS ARE AVAILABLE AND CAN BE LOCATED BY THE MANAGER IN CHARGE?

  Yes

  No

  N/A

• DISH SINK IS SET UP AS WASH, RINSE, SANITIZE AND IS CLEAN AND GOOD REPAIR?

  Yes

  No

  N/A

• ALL PRODUCT IS STORED 6” OFF THE FLOOR OR ON DOUGH DOLLIES?

  Yes

  No

  N/A

• ALL OPEN/PREPPED PRODUCTS ARE STORED IN CLEAN, SANITIZED, AND NSF-APPROVED CONTAINERS?

  Yes

  No

  N/A

• AT LEAST ONE CALIBRATED THERMOMETER IS LOCATED IN EACH COKE COOLER, WALK-IN, REACH-IN WINDOW, MAKELINE CABINET, AND ONE MAKELINE BIN?

  Yes

  No

  N/A

• NO “READY TO EAT” PRODUCTS ARE TOUCHED WITH BARE HANDS?

  Yes

  No

  N/A

• OLD PRODUCT/SAUCE IS NOT BEING TRANSFERRED TO NEW PRODUCT CONTAINERS (MUST BE EXTINGUISHED ON TO MENU ITEMS)?

  Yes

  No

  N/A

PRODUCTS WITHIN SHELF LIFE?

• ZERO TOLERANCE SHEET IS BEING UTILIZED ROUTINELY?

  Yes

  No

  N/A

• ALL ITEMS IN MAKELINE BINS ARE WITHIN EXPIRATION?

  Yes

  No

  N/A

• ALL UX ITEMS ARE WITHIN EXPIRATION AND DATED CORRECTLY?

  Yes

  No

  N/A

• ALL ITEMS IN MAKELINE CABINET ARE WITHIN EXPIRATION?

  Yes

  No

  N/A

• ALL OX/IX ITEMS IN THE REACH-IN/PREP SHELF ARE WITHIN EXPIRATION AND DATED CORRECTLY?

  Yes

  No

  N/A

• ALL ITEMS ON THE CUT TABLE ARE WITHIN EXPIRATION?

  Yes

  No

  N/A

• ALL ITEMS IN THE BEVERAGE COOLER ARE WITHIN EXPIRATION?

  Yes

  No

  N/A

PROPER END BAKE TEMPS?

• ALL PRODUCT TEMPS ARE AT MINIMUM 165 DEGREES OUT OF THE OVEN?

  Yes

  No

  N/A

• ALL TEAM MEMBERS, ALLOWED ON THE OVEN, KNOW THE MINIMUM PRODUCT TEMPERATURE?

  Yes

  No

  N/A

PEST CONTROL

• MONTHLY PEST CONTROL DOCUMENTATION IS DISPLAYED?

  Yes

  No

  N/A

• STORE SHOWS NO EVIDENCE OF RODENT OR INSECT INFESTATION?

  Yes

  No

  N/A

HPYOU AND TRAINING

• CPM TRAINING IS PROGRESSING?

  Yes

  No

  N/A

• SHIFT LEADER TRAINING IS PROGRESSING?

  Yes

  No

  N/A

• MIT LEVEL 1 IS PROGRESSING?

  Yes

  No

  N/A

• MIT LEVEL 2 IS PROGRESSING?

  Yes

  No

  N/A

• MIT LEVEL 3 IS PROGRESSING?

  Yes

  No

  N/A

OFFICE

• OFFICE IS CLEAN AND ORGANIZED AND SWEPT AND MOPPED DAILY?

  Yes

  No

  N/A

• NEW HIRE PAPERWORK IS BEING FULLY COMPLETED AND ORGANIZED IN A TIMELY MANNER?

  Yes

  No

  N/A

• SCHEDULES ARE COMPLETED ACCURATELY AND POSTED BY 5:00 PM FRIDAY?

  Yes

  No

  N/A

• PAPERWORK (WEEKLY, MONTHLY, FOOD ORDER, ETC.) IS BEING COMPLETED CORRECTLY IN A TIMELY MANNER?

  Yes

  No

  N/A

• OFFICE SUPPLIES ARE STOCKED ROUTINELY?

  Yes

  No

  N/A

• STORE HAS SUFFICIENT UNIFORM INVENTORY?

  Yes

  No

  N/A

MANAGEMENT

• STORE SYSTEMS (CLEANING LISTS, PREP LISTS, ZERO TOLERANCE, ETC.) ARE BEING PUT IN PLACE AND ACHIEVING DESIRED RESULTS?

  Yes

  No

  N/A

• ALL COMMUNICATION TO TEAM MEMBERS IS PROFESSIONAL AND PROMOTES A POSITIVE WORK ENVIRONMENT?

  Yes

  No

  N/A

• OER, SALES, AND SERVICE GOALS ARE COMMUNICATED EFFECTIVELY TO STORE TEAM MEMBERS?

  Yes

  No

  N/A

• GENERAL MANAGER DEMONSTRATES A “LEAD BY EXAMPLE” ATTITUDE?

  Yes

  No

  N/A

• ASSIGNED PAPERWORK AND JOB DUTIES ARE COMPLETED EFFECTIVELY IN A TIMELY MANNER?

  Yes

  No

  N/A

• STORE HAS AN OVERALL ORGANIZED, EFFICIENT, AND POSITIVE ATMOSPHERE?

  Yes

  No

  N/A

MARKETING

• POLE SIGN IS BEING CHANGED ROUTINELY?

  Yes

  No

  N/A

• LOCAL STORE MARKETING (CAD’S, BUSINESS DAYS, ETC.) ARE BEING INITIATED AND PLANNED EFFECTIVELY?

  Yes

  No

  N/A