Manager on Duty

• Conducted on

  Date

• Prepared by

Start of shifts

• 1. Notify RSD to inform team you are the MOD & Post the message on the Communication board Group of Hotel.

  Yes

  No

Upkeep of Public Areas

• * Hotel Entrance area well kept<br>* Walkways are in good condition i.e. no holes or damaged gutter<br>* Carpark kept tidy and no garbage visible <br>* Road surface or curves has no damages and look in good order<br>* The two Boom Barriers in good condition and checked by Security/Engineering monthly<br>* Garden kept well and do not cause issue for parking<br>* Hotel directional signage visible and good condition<br>* Garden well kept around pool area, banquets<br>* <br>

  Yes

  No

Lobby

• Lobby music, lighting, scent and internet are in excellent working order. <br>

  Yes

  No

  N/A

• Lobby video meets standard

  Yes

  No

  N/A

• Lobby furniture and fixtures are clean, organized and in good condition.

  Yes

  No

  N/A

• Engage the guest and manage queries, requests and concerns while at the Lobby.

  Yes

  No

  N/A

• Inspect luggage room and make sure guest luggage secured and neatly organized

  Yes

  No

  N/A

• Warm welcome/greeting provided

  Yes

  No

  N/A

• The associate directed the guest to the reception desk

  Yes

  No

  N/A

• Good posture, smile, eye contact, and attentive listening maintained throughout the interaction

  Yes

  No

  N/A

• Well-groomed and professional,wearing a uniform

  Yes

  No

  N/A

• Name tag meets standard

  Yes

  No

  N/A

• Guest name used during the experience, when known

  Yes

  No

  N/A

• Further assistance offered to the guest

  Yes

  No

  N/A

• Warm and sincere closing offered and appreciation demonstrated

  Yes

  No

  N/A

• The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

Lobby Lounge

• Enter Associate name(s)

• Warm welcome/greeting provided

  Yes

  No

  N/A

• Good posture, smile, eye contact, and attentive listening maintained throughout the interaction

  Yes

  No

  N/A

• Well-groomed and professional, wearing a uniform

  Yes

  No

  N/A

• Uniform, name tag meets standard

  Yes

  No

  N/A

• Guest name used during the experience, when known

  Yes

  No

  N/A

• Menu offered & selection meets brand standard

  Yes

  No

  N/A

• Further assistance offered to the guest

  Yes

  No

  N/A

• Warm and sincere closing offered and appreciation demonstrated

  Yes

  No

  N/A

• The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

• Lounge/Bar Service Area/Equipment - Cleanliness & Condition

  Compliant

  Minor

  Major

  N/A

• Lounge Cleanliness & Condition - Floor

  Compliant

  Minor

  Major

  N/A

• Lounge Cleanliness & Condition - Furniture/Equipment/Décor Items

  Compliant

  Minor

  Major

  N/A

Front Office

• Review MOD report from night prior to check any pending tasks; <br>Action on all service recovery issues. Meet/Speak to the guest in person to ensure closure.

  Yes

  No

  N/A

• Ask Front Desk on the Bonvoy Enrollment goals for the day and check in on the performance throughout the day.

  Yes

  No

  N/A

• Ask about pending Arrival for the day; <br>Review the House position from Shift F3 Screen, <br>Take note of any VIP arrivals for the day and ensure that all amenities and requests are shared with all departments

  Yes

  No

  N/A

• Ask Front Desk to print arrival report for today (Elite/Mobile Check-In/other VIP arrivals).

  Yes

  No

  N/A

• Rooms assigned for Elite/Mobile Check-Ins/other VIPs are VCI rooms or prioritized for cleaning and ready for arrival

  Yes

  No

  N/A

• Ensure the board in back office is Updated with the following Information <br>-Today's Occupancy <br>-VIP's In house (as per the VIP Grid) with Names and Room Number <br>-Guest Birthdays / Anniversaries<br>-Events information along with areas

  Yes

  No

  N/A

• Check if In-Room Dining (IRD) has received the orders to ensure Elite / VIP amenities are set-up in room prior to arrival.

  Yes

  No

  N/A

• Inspect 2 Rooms or separate categories, (rooms to be chosen from Shift F3 screen of inspected vacant room, It is recommended that the rooms inspected are that of expected arrivals and VIP's)<br>Inspect the guest floors and for cleanliness, defects and clear IRD trays. Report defects to Engineering immediately.

  Yes

  No

  N/A

• Inspect 1 Heart of House stairways for cleanliness and defects.

  Yes

  No

  N/A

• Ensure Guest Elevators are spectacularly clean and free from debris.

  Yes

  No

  N/A

• Inspect public area washrooms for cleanliness (odor free) and functionality. Report defects to Engineering immediately.

  Yes

  No

  N/A

• Mobile check-in was evaluated

  Yes

  No

  N/A

• If standing in a queue, an attempt to acknowledge the guest was made in a timely manner

  Yes

  No

  N/A

• Warm welcome/greeting provided

  Yes

  No

  N/A

• The associate welcomed the mobile check-in guest with the appropriate language

  Yes

  No

  N/A

• All Loyalty members are recognized at check-in

  Yes

  No

  N/A

• Good posture, smile, eye contact, and attentive listening maintained throughout the interaction

  Yes

  No

  N/A

• Well-groomed and professional, wearing a uniform

  Yes

  No

  N/A

• Front Desk associate confirms guest requests

  Yes

  No

  N/A

• Room number provided discreetly, non-verbally

  Yes

  No

  N/A

• The associate reviewed the rate and method of payment

  Yes

  No

  N/A

• Internet assistance offered at check-in (AP/MEA)

  Yes

  No

  N/A

• The associate executed payment and key delivery components for mobile check-in

  Yes

  No

  N/A

• The associate handed the guest his/her key card packet and provided directions to the elevator or guestroom

  Yes

  No

  N/A

• Guest name used during the experience when known

  Yes

  No

  N/A

• Further assistance offered to the guest

  Yes

  No

  N/A

• The check-in procedure was error free

  Yes

  No

  N/A

• The associate was knowledgeable about<br>property offerings, as applicable

  Yes

  No

  N/A

• Warm and sincere closing ofered and appreciation demonstrated

  Yes

  No

  N/A

• The over all experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

Life On Time - Front Office or Housekeeping

• Associate Name

• Shift Hours in last 2 days Based on Onex, (Please click picture)

  Media

• Reporting Manager Name

• Check if any OT Raised in last 2 days

  Yes

  No

  N/A

Guest Room Check 1

• Room #1

• Living Area Cleanliness & Condition - Doors / Walls / Baseboards / Mirrors / Artwork

  Yes

  No

  N/A

• Living Area Cleanliness & Condition - Ceiling

  Yes

  No

  N/A

• Living Area Cleanliness & Condition - Flooring/Carpet

  Yes

  No

  N/A

• Living Area Cleanliness & Condition - Telephone/Clock/Audio Equipment/ Television(s)/Remote Control/Collateral

  Yes

  No

  N/A

• Living Area Cleanliness & Condition - Case Goods - Credenza/Coffee Tables/Dining Tables/Chairs

  Yes

  No

  N/A

• Living Area Cleanliness & Condition - Upholstered Furniture (Chairs/Ottoman/Sofa)

  Yes

  No

  N/A

• Living Area Cleanliness & Condition - Lamps/Lighting

  Yes

  No

  N/A

• Living Area Cleanliness & Condition - Windows and Window Treatments

  Yes

  No

  N/A

• Living Area Condition & Condition - HVAC/Ventilation

  Yes

  No

  N/A

• Living Area Cleanliness & Condition - Balcony / Furniture / Area

  Yes

  No

  N/A

• Kitchen utensils, cookware and supplies meet standards - Kitchen supplies must minimally include:<br>• Can opener<br>• Can punch<br>P a g e 42 | 71<br>MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION<br>The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or<br>used without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited.<br>• Colander<br>• Corkscrew<br>• Cutting board<br>• Dishwasher detergent<br>o Individual packets<br>• Dish cloth<br>• Dish towel<br>• Drain stopper<br>• 3-piece knife set<br>• Paper towels/holder<br>• (2) Pot holders<br>• Pot scrubber<br>• Vegetable peeler<br>Kitchen cookware must minimally include:<br>• Measuring cup<br>• Measuring spoons<br>• Mixing bowls: (2) bowl set minimum

  Yes

  No

  N/A

• Pots and pans meet standards - • Checking an Occupied Ready apartment<br>• Property does not have a stove/cooktop<br>Pots and pans must minimally include:<br>• Cookware set<br>o (2) Frying pans with lid<br>o (2) Saucepans with lid<br>o (1) Stock pot<br>• Broiler pan for suites with an oven

  Yes

  No

  N/A

• Kitchen Cleanliness & Condition - Dishwasher/Microwave/Oven/Toaster/Cook Top/Burners/Controls/Refrigerator/Freezer

  Yes

  No

  N/A

• Kitchen Cleanliness & Condition- Coffee Maker

  Yes

  No

  N/A

• Kitchen Cleanliness & Condition -Sink/Disposal/Chrome

  Yes

  No

  N/A

• Kitchen Cleanliness & Condition - China/Glassware/Flatware

  Yes

  No

  N/A

• Kitchen Cleanliness & Condition - Kitchen Utensils/Cookware/Supplies

  Yes

  No

  N/A

• Kitchen Cleanliness & Condition - Pots/Pans

  Yes

  No

  N/A

• Kitchen Cleanliness & Condition - Counters/Cabinetry

  Yes

  No

  N/A

• Kitchen Condition & Condition - Floor

  Yes

  No

  N/A

• Smoke detector functional

  Yes

  No

  N/A

• Entry door safety features are fully functional

  Yes

  No

  N/A

• Do Not Disturb collateral meets standard

  Yes

  No

  N/A

• Guest Service Directory meets standard

  Yes

  No

  N/A

• Appliance instructions meet standards

  Yes

  No

  N/A

• Guestroom recycling meets brand standard

  Yes

  No

  N/A

• Alarm clock, note pad and pen meet standard

  Yes

  No

  N/A

• Closet amenities meet standards

  Yes

  No

  N/A

• Bedroom Telephones meet standards

  Yes

  No

  N/A

• Hangers and Luggage Rack meet standard - Hangers must minimally be/include:<br>• Match in color<br>• (4) Skirt<br>• (6) Coat<br>• (2) Satin padded<br>(1) Luggage rack must be present

  Yes

  No

  N/A

• Guestroom amenities meets standard

  Yes

  No

  N/A

• All apartment items are in the current Brand Voice

  Yes

  No

  N/A

• Linen and Terry Re-Use Collateral is present

  Yes

  No

  N/A

• Television meets standard - • Flat panel HDTV<br>• Screen size:<br>o 32 inches (81.28 cm) suites<br>• (1) Remote control

  Yes

  No

  N/A

• Pillows meet standard - Pillows must be present and include:<br>• King beds:<br>o (4) King size,<br>• Queen beds:<br>o (4) Queen size,<br>• Double beds:<br>o (4) Standard size,<br>• Twin/Super Twin:<br>o (2) Natural fill standard size<br>• Pillowcases<br>• Pillow covers/protectors

  Yes

  No

  N/A

• Bedding meets standards

  Yes

  No

  N/A

• Laundry Starter Kit meets standard

  Yes

  No

  N/A

• Bedroom/Bathroom odor is neutral

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Door/Walls/Baseboards/Mirrors/Artwork

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Ceiling

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Flooring/Carpet

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Closet area/Ironing Board/Iron/Safe

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Cofee set up/Ice Bucket/Tray/Accessories/Refrigerator/Microwave/Mini Bar/Wet Bar

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Case goods Dresser/Nightstands/End Coffee Tables

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Desk/Desk Chair/Trashcan

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Upholdstered Furniture(Chair/Ottoman/Sofa)

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Telephone/Clock/Audio Equipment/Televition/Remote Control/Collateral

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Lamps/Lighting

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Windows/Window Treatments

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -HVAC/Ventilation

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Headboard/Bed Frame/Mattress/Box spring

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions - Bedding/Linens/Pillows/Shame/Coverlets/Free of Wrinkles

  Yes

  No

  N/A

• Room/Suite is free of pests

  Yes

  No

  N/A

• Bathroom <br>Bath/Vanity amenities meet standards - Bath vanity amenities must minimally include:<br>• (1) bottle shampoo<br>• (1) bottle conditioner<br>• (1) bottle bath and shower gel<br>• (1) bar hand soap<br>Bath vanity product line must minimally be:<br>• Thann (AP, US)<br>• Aromatherapy Essentials (AP)<br>• Tokyo Milk (AP)<br>

  Yes

  No

  N/A

• Bathroom<br>Bath terry meets standards - Bath terry must minimally be/include:<br>• (4) Bath towels<br>• (4) Hand towels<br>• (4) Washcloths<br>• Bath terry is white in color and match within apartment<br>• (1) Bath rug<br>• (1) Bath mat

  Yes

  No

  N/A

• Drinking glass meets standard - Bathroom must minimally have (1) drinking glass

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition - Door/Walls/Baseboards

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition -Ceiling

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition -Floor

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition -Sink/Counter/Shelves/Faucets

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition -Mirrors/Lighting/Light Fixtures

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition -Vents/Exhaust Fans

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition -Toilet

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition - Fixtures(Towel Bars/Hairdryers/Amenity Tray/Waste Can/Tissue Holder/Toilet Tissue Holder)

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition -Linens/Terry

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition -Shower Curtain/Shower Doors/Shower Rod

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition -Bathtub/Shower Enclosures/Plumbing Fixtures

  Yes

  No

  N/A

Guest Room Check 2 (* Optional for Weekday MOD, Mandatory for weekend MOD only)

• Room #2

• Living Area Cleanliness & Condition - Doors / Walls / Baseboards / Mirrors / Artwork

  Yes

  No

  N/A

• Living Area Cleanliness & Condition - Ceiling

  Yes

  No

  N/A

• Living Area Cleanliness & Condition - Flooring/Carpet

  Yes

  No

  N/A

• Living Area Cleanliness & Condition - Telephone/Clock/Audio Equipment/ Television(s)/Remote Control/Collateral

  Yes

  No

  N/A

• Living Area Cleanliness & Condition - Case Goods - Credenza/Coffee Tables/Dining Tables/Chairs

  Yes

  No

  N/A

• Living Area Cleanliness & Condition - Upholstered Furniture (Chairs/Ottoman/Sofa)

  Yes

  No

  N/A

• Living Area Cleanliness & Condition - Lamps/Lighting

  Yes

  No

  N/A

• Living Area Cleanliness & Condition - Windows and Window Treatments

  Yes

  No

  N/A

• Living Area Condition & Condition - HVAC/Ventilation

  Yes

  No

  N/A

• Living Area Cleanliness & Condition - Balcony / Furniture / Area

  Yes

  No

  N/A

• Kitchen utensils, cookware and supplies meet standards - Kitchen supplies must minimally include:<br>• Can opener<br>• Can punch<br>P a g e 42 | 71<br>MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION<br>The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or<br>used without the express permission of an authorized representative of Marriott. Any other use is expressly prohibited.<br>• Colander<br>• Corkscrew<br>• Cutting board<br>• Dishwasher detergent<br>o Individual packets<br>• Dish cloth<br>• Dish towel<br>• Drain stopper<br>• 3-piece knife set<br>• Paper towels/holder<br>• (2) Pot holders<br>• Pot scrubber<br>• Vegetable peeler<br>Kitchen cookware must minimally include:<br>• Measuring cup<br>• Measuring spoons<br>• Mixing bowls: (2) bowl set minimum

  Yes

  No

  N/A

• Pots and pans meet standards - • Checking an Occupied Ready apartment<br>• Property does not have a stove/cooktop<br>Pots and pans must minimally include:<br>• Cookware set<br>o (2) Frying pans with lid<br>o (2) Saucepans with lid<br>o (1) Stock pot<br>• Broiler pan for suites with an oven

  Yes

  No

  N/A

• Kitchen Cleanliness & Condition - Dishwasher/Microwave/Oven/Toaster/Cook Top/Burners/Controls/Refrigerator/Freezer

  Yes

  No

  N/A

• Kitchen Cleanliness & Condition- Coffee Maker

  Yes

  No

  N/A

• Kitchen Cleanliness & Condition -Sink/Disposal/Chrome

  Yes

  No

  N/A

• Kitchen Cleanliness & Condition - China/Glassware/Flatware

  Yes

  No

  N/A

• Kitchen Cleanliness & Condition - Kitchen Utensils/Cookware/Supplies

  Yes

  No

  N/A

• Kitchen Cleanliness & Condition - Pots/Pans

  Yes

  No

  N/A

• Kitchen Cleanliness & Condition - Counters/Cabinetry

  Yes

  No

  N/A

• Kitchen Condition & Condition - Floor

  Yes

  No

  N/A

• Smoke detector functional

  Yes

  No

  N/A

• Entry door safety features are fully functional

  Yes

  No

  N/A

• Do Not Disturb collateral meets standard

  Yes

  No

  N/A

• Guest Service Directory meets standard

  Yes

  No

  N/A

• Appliance instructions meet standards

  Yes

  No

  N/A

• Guestroom recycling meets brand standard

  Yes

  No

  N/A

• Alarm clock, note pad and pen meet standard

  Yes

  No

  N/A

• Closet amenities meet standards

  Yes

  No

  N/A

• Bedroom Telephones meet standards

  Yes

  No

  N/A

• Hangers and Luggage Rack meet standard - Hangers must minimally be/include:<br>• Match in color<br>• (4) Skirt<br>• (6) Coat<br>• (2) Satin padded<br>(1) Luggage rack must be present

  Yes

  No

  N/A

• Guestroom amenities meets standard

  Yes

  No

  N/A

• All apartment items are in the current Brand Voice

  Yes

  No

  N/A

• Linen and Terry Re-Use Collateral is present

  Yes

  No

  N/A

• Television meets standard - • Flat panel HDTV<br>• Screen size:<br>o 55 inches<br>• (1) Remote control

  Yes

  No

  N/A

• Pillows meet standard - Pillows must be present and include:<br>• King beds:<br>o (4) King size,<br>• Queen beds:<br>o (4) Queen size,<br>• Double beds:<br>o (4) Standard size,<br>• Twin/Super Twin:<br>o (2) Natural fill standard size<br>• Pillowcases<br>• Pillow covers/protectors

  Yes

  No

  N/A

• Bedding meets standards

  Yes

  No

  N/A

• Laundry Starter Kit meets standard

  Yes

  No

  N/A

• Bedroom/Bathroom odor is neutral

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Door/Walls/Baseboards/Mirrors/Artwork

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Ceiling

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Flooring/Carpet

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Closet area/Ironing Board/Iron/Safe

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Cofee set up/Ice Bucket/Tray/Accessories/Refrigerator/Microwave/Mini Bar/Wet Bar

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Case goods Dresser/Nightstands/End Coffee Tables

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Desk/Desk Chair/Trashcan

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Upholdstered Furniture(Chair/Ottoman/Sofa)

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Telephone/Clock/Audio Equipment/Televition/Remote Control/Collateral

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Lamps/Lighting

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Windows/Window Treatments

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -HVAC/Ventilation

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions -Headboard/Bed Frame/Mattress/Box spring

  Yes

  No

  N/A

• Bedroom Cleanliness & Conditions - Bedding/Linens/Pillows/Shame/Coverlets/Free of Wrinkles

  Yes

  No

  N/A

• Room/Suite is free of pests

  Yes

  No

  N/A

• Bathroom <br>Bath/Vanity amenities meet standards - Bath vanity amenities must minimally include:<br>• (1) bottle shampoo<br>• (1) bottle conditioner<br>• (1) bottle bath and shower gel<br>• (1) bar hand soap<br>Bath vanity product line must minimally be:<br>• Thann (AP, US)<br>• Aromatherapy Essentials (AP)<br>• Tokyo Milk (AP)<br>

  Yes

  No

  N/A

• Bathroom<br>Bath terry meets standards - Bath terry must minimally be/include:<br>• (4) Bath towels<br>• (4) Hand towels<br>• (4) Washcloths<br>• Bath terry is white in color and match within apartment<br>• (1) Bath rug<br>• (1) Bath mat

  Yes

  No

  N/A

• Drinking glass meets standard - Bathroom must minimally have (1) drinking glass

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition - Door/Walls/Baseboards

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition -Ceiling

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition -Floor

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition -Sink/Counter/Shelves/Faucets

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition -Mirrors/Lighting/Light Fixtures

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition -Vents/Exhaust Fans

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition -Toilet

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition - Fixtures(Towel Bars/Hairdryers/Amenity Tray/Waste Can/Tissue Holder/Toilet Tissue Holder)

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition -Linens/Terry

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition -Shower Curtain/Shower Doors/Shower Rod

  Yes

  No

  N/A

• Bathroom Cleanliness & Condition -Bathtub/Shower Enclosures/Plumbing Fixtures

  Yes

  No

  N/A

Tattva Spa

• Spa amenities meet standard<br>Tattva branded robes<br>Hair dryer<br>Slippers<br>White towels<br>Bath amenities<br>Shampoo<br>Body wash<br>Conditioner<br>Lotion<br>Filtered and/or bottled water<br>Mark NO if any of the above criteria is not met

  Yes

  No

  N/A

• Spa/Relaxation Room Cleanliness & Condition - Floor

  Compliant

  Minor

  Major

  N/A

• Spa/Relaxation Room Cleanliness & Condition - Walls/Doors/Ceiling/Windows/Treatments

  Compliant

  Minor

  Major

  N/A

• Spa/Relaxation Room Cleanliness & Condition - Furniture/Equipment/Decor items<br>

  Compliant

  Minor

  Major

  N/A

Pool Area

• Pool amenities meet standard<br>Towels<br>Pool furniture includes a combination of the following:<br>Chaise lounges<br>Water<br>Cushions<br>Tables<br>Umbrellas<br>Non-breakable glassware if present<br>Mark NO if any of the above criteria is not met

  Yes

  No

  N/A

• Light food and beverage dining options area available either via In-Room Dining Menu or Hill View Cafe menu 9 am to 6 pm.

  Yes

  No

  N/A

• Pool Area Cleanliness & Conditions - Floor/Deck

  Compliant

  Minor

  Major

  N/A

• Pool Area Cleanliness & Conditions - Walls/Fencing/Doors/Ceiling/Windows/Treatments

  Compliant

  Minor

  Major

  N/A

• Pool Area Cleanliness & Conditions - Furniture/Equipment/Décor Items

  Compliant

  Minor

  Major

  N/A

• Locker Room Restroom/Shower Facility Cleanliness & Condition - Floor

  Compliant

  Minor

  Major

  N/A

• Locker Room Restroom/Shower Facility Cleanliness & Condition - Walls/Doors/Ceiling/Windows/Treatments

  Compliant

  Minor

  Major

  N/A

• Life saving equipment clean and well functioning with good presentation. Hook, Life Vest and Life Ring with Rope

  Yes

  No

  N/A

• Locker Room Restroom/Shower Cleanliness & Condition - Furniture/Equipment/Decor items

  Compliant

  Minor

  Major

  N/A

Hill View Cafe

• Host/Hostess - If standing in a queue, an attempt to acknowledge the guest was made in a timely manner

  Yes

  No

  N/A

• Host/Hostess - Warm welcome/greeting provided<br>

  Yes

  No

  N/A

• Host/Hostess - Good posture, smile, eye contact, and attentive listening maintained throughout the interaction

  Yes

  No

  N/A

• Host/Hostess - Well-groomed and professional, wearing a uniform

  Yes

  No

  N/A

• Uniform, name tag meets standard

  Yes

  No

  N/A

• Host/Hostess - Guest name used during the experience, when known

  Yes

  No

  N/A

• Host/Hostess - Further assistance offered to the guest

  Yes

  No

  N/A

• Host/Hostess - Warm and sincere closing offered and appreciation demonstrated

  Yes

  No

  N/A

• Host/Hostess - The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

• Server - Warm welcome/greeting provided

  Yes

  No

  N/A

• Server - Good posture, smile, eye contact, and attentive listening maintained throughout the interaction

  Yes

  No

  N/A

• Server - Well-groomed and professional, wearing a uniform

  Yes

  No

  N/A

• Server - Uniform, name tag and Sheraton pride pin meets standard

  Yes

  No

  N/A

• Audible music in restaurant

  Yes

  No

  N/A

• Signature Breakfast program is offered (EUR, MEA)

  Yes

  No

  N/A

• Table Service meets standard

  Yes

  No

  N/A

• Check presentation meets brand standard

  Yes

  No

  N/A

• Server - Guest name used during the experience, when known

  Yes

  No

  N/A

• Server - Further assistance offered to the guest

  Yes

  No

  N/A

• Server - Warm and sincere closing offered and appreciation demonstrated

  Yes

  No

  N/A

• Server - The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

• Restaurant Buffet Area and Equipment - Cleanliness

  Compliant

  Minor

  Major

  N/A

• Restaurant Buffet Area and Equipment - Condition

  Compliant

  Minor

  Major

  N/A

• Dining Area Cleanliness - Floor

  Compliant

  Minor

  Major

  N/A

• Dining Area Condition - Floor

  Compliant

  Minor

  Major

  N/A

• Dining Area Cleanliness - Walls/Doors/Ceiling/ Windows/Treatments

  Compliant

  Minor

  Major

  N/A

• Dining Area Condition - Walls/Doors/Ceiling/ Windows/Treatments

  Compliant

  Minor

  Major

  N/A

• Dining Area Cleanliness - Furniture/ Equipment/Décor Items

  Compliant

  Minor

  Major

  N/A

• Are all opened food / beverage labeled in the fridge

  Yes

  No

  N/A

• Children's menu meets standard<br><br>For breakfast, if breakfast buffet is not available, minimum of three kids menu items must be available<br>For lunch and dinner, minimum of 6 main courses including:<br>2 Healthy options<br>A minimum of 2 desserts<br>Mark NO if any of the above criteria is not met

  Yes

  No

  N/A

Life On Time - F&B Service or Engineering

• Associate Name

• Shift Hours in last 2 days Based on Onex, (Please click picture)

  Media

• Reporting Manager Name

• Check if any OT Raised in last 2 days

  Yes

  No

  N/A

Public Washrooms

• All public restrooms amenities meet standard and are fully stocked<br><br>Soap dispenser<br>Hand towels and/or hair dryers<br>Lotion<br>Toilet paper<br>Wastebasket<br>Facial tissue<br>Amenities must be fully stocked<br><br>Mark NO if any of the above criteria is not met

  Yes

  No

  N/A

• Public Restrooms Cleanliness & Conditions - Floor

  Compliant

  Minor

  Major

  N/A

• Public Restrooms Cleanliness & Conditions - Walls/Doors/Ceiling/Vents/Lighting/Partitions

  Compliant

  Minor

  Major

  N/A

• Public Restrooms Cleanliness & Conditions - Toilets/Urinals

  Yes

  No

  N/A

• Public Restrooms Cleanliness & Conditions - Sinks/Vanity/Mirrors

  Compliant

  Minor

  Major

  N/A

• Public Restrooms Cleanliness & Conditions - Furniture/Equipment/Décor Items

  Compliant

  Minor

  Major

  N/A

Meeting Room/Banquet Area

• Digital signage is updated in Lobby with accurate information based on Events Sheet.

  Yes

  No

  N/A

• Report any meeting room doors that are not locked.

  Yes

  No

  N/A

• Storerooms and pantry are closed, all equipment stored neatly and without cluter<br>

  Yes

  No

  N/A

• Group Signage meets standard<br><br>Professionally printed or digital<br>In brand voice<br>While in the pre-function area of the hotel evaluate group signage<br><br>Mark NO if any of the above criteria is not met

  Yes

  No

  N/A

• Temperature is cool and fresh in ball room

  Yes

  No

  N/A

• Music, lighting, scent and internet are in excellent working order. Lawns when not in use have a selection of recreational equipment in place and is neatly stacked and placed.

  Yes

  No

  N/A

• Meeting room setup meets standard<br><br>Condiments served in bulk (e.g. ketchup, honey, mustard, cream)<br>If guest requests individually packaged amenities ask to see BEO<br>Bottled water alternatives (e.g. water station, water cooler, pitcher of water)<br>Linen less meeting tables<br>Meeting space recycling<br>Randomly select a meeting room that is set and ready for arriving group to evaluate<br><br>It is acceptable to evaluate food and beverage setups in pre-function areas for condiments<br><br>Mark NO if any of the above criteria is not met

  Yes

  No

  N/A

• Clutter-Free meeting components meet standard<br>Clutter-free meeting components are being implemented<br><br>Pens (and/or holder)<br>Water glasses<br>Bottled water In House <br>Coasters<br>Signage<br>Evaluate in pre-set unoccupied meeting room<br><br>If pre-set, unoccupied meeting room is not available or all meeting rooms are occupied:<br><br>Mark NO if any of the above criteria is not met

  Yes

  No

  N/A

• Pre-Function Cleanliness & Conditions - Floor

  Compliant

  Minor

  Major

  N/A

• Pre-Function Cleanliness & Conditions - Walls/Doors/Ceiling/Windows/Treatments

  Compliant

  Minor

  Major

  N/A

• Pre-Function Cleanliness & Conditions - Furniture/Equipment/Décor Items

  Compliant

  Minor

  Major

  N/A

• Meeting Room Cleanliness & Conditions - Floor

  Compliant

  Minor

  Major

  N/A

• Meeting Room Cleanliness & Conditions - Walls/Doors/Ceiling/Vents/Lighting/Windows/Treatments

  Compliant

  Minor

  Major

  N/A

• Meeting Room Cleanliness & Conditions - Furniture/Equipment/Décor Items

  Compliant

  Minor

  Major

  N/A

Life On Time - Culinary or KST

• Associate Name

• Shift Hours in last 2 days Based on Onex, (Please click picture)

  Media

• Reporting Manager Name

• Check if any OT Raised in last 2 days

  Yes

  No

  N/A

Heart of House (HOH)

• Hallways are clean and free from debris. Hotel / Marriott Branding in a neat and appropriate manner

  Yes

  No

  N/A

• Light fixtures are working properly. Report any defects to Engineering.

  Yes

  No

  N/A

• Ensure associate locker rooms are clean and tidy. Remove any shoes or belongings that are placed on top of locker areas.

  Yes

  No

  N/A

• Greet associates at the Time office & Uniform room. Ensure that their have a appropriate working environment.

  Yes

  No

  N/A

• Loading deck is clean and cleared of all deliveries.

  Yes

  No

  N/A

• Check in with Loss Prevention team to ensure all incidents are closed and any abnormalities are briefed to the MOD at real time. MOD in turn to brief Property Leader .

  Yes

  No

  N/A

• Ensure service lifts and lift tracks are spectacularly clean and free from debris.

  Yes

  No

  N/A

• Associate cafeteria and uniform room are operating in accordance to service hours.

  Yes

  No

  N/A

• All electrical equipment in good working condition and energy saving setting? (Once in the night & Once in the Morning )

  Yes

  No

  N/A

• All offices locked after operation and keys with LP?

  Yes

  No

  N/A

• Exit to garbage room is locked outside, Garbage room is tidy and free from foul odor

  Yes

  No

  N/A

• Pantry check<br>1. All foods/beverage not directly on the floor <br>2. No bad/strange odor in the space<br>3. No debris or rubbish in the pantry, and is maintained in a clean/tidy manner.<br>4. All linen place in a closed cabinet<br>5. Cup washing in glass washer and fresh stored in a disinfection / separate cabinet<br>6. The laundry channel need to be locked properly <br>7. All lights running normally.

  Yes

  No

  N/A

• Trolley Check <br>1. No maintenance defects for the trolley.<br>2. All cleaning tools and chemicals put in the right order with labeling and well organized and not in water bottles<br>3. No heavy dirt / stains on the cleaning tools

  Yes

  No

  N/A

Life On Time - HR, Finance or IT

• Associate Name

• Shift Hours in last 2 days Based on Onex, (Please click picture)

  Media

• Reporting Manager Name

• Check if any OT Raised in last 2 days

  Yes

  No

  N/A

Guest Request (* Optional for Weekday MOD, Mandatory for weekend MOD only)

• Telephone-Telephone etiquette meets standard

  Yes

  No

  N/A

• Telephone-Warm welcome/greeting provided

  Yes

  No

  N/A

• Telephone-Guest name used during the experience, when know

  Yes

  No

  N/A

• Telephone - The associate uncovered the<br>guest's need

  Yes

  No

  N/A

• Telephone-The associate confirmed the caller's request by repeating back key details to ensure correct understanding

  Yes

  No

  N/A

• Telephone - The associate offered appropriate delivery time for guest request item to be delivered to the room

  Yes

  No

  N/A

• Telephone-Further assistance offered to the guest

  Yes

  No

  N/A

• Telephone-Warm sincere closing offered and appreciation demonstrated

  Yes

  No

  N/A

• Telephone-The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

• Delivery meets standard

  Yes

  No

  N/A

• Delivery- Room delivery announcement meets standard

  Yes

  No

  N/A

• Delivery - The associate positioned<br>themselves in front of the door viewer

  Yes

  No

  N/A

• Delivery-Warm welcome/greeting provided

  Yes

  No

  N/A

• Delivery - The associate asked<br>permission before entering the room

  Yes

  No

  N/A

• Delivery-Good posture, smile, eye contact, and attentive listening maintained throughout the interaction

  Yes

  No

  N/A

• Delivery-Well groomed and professional, wearing a uniform

  Yes

  No

  N/A

• Delivery was neat, clean and in good condition

  Yes

  No

  N/A

• Delivery-Guest name used during the experience when known

  Yes

  No

  N/A

• Delivery-Further assistance offered to the guest

  Yes

  No

  N/A

• Delivery-Warm and sincere closing ofered and appreciation demonstrated

  Yes

  No

  N/A

• Delivery-The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

In Room Dining (* Optional for Weekday MOD, Mandatory for weekend MOD only)

• Enter Associate name(s)

• Telephone – Warm welcome/greeting provided

  Yes

  No

  N/A

• Telephone - Telephone etiquette meets standard

  Yes

  No

  N/A

• Telephone - Guest name used during the experience, when known

  Yes

  No

  N/A

• Telephone - Further assistance offered to the guest

  Yes

  No

  N/A

• Telephone - Warm and sincere closing offered and appreciation demonstrated

  Yes

  No

  N/A

• Telephone - The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

• Delivery - Room delivery announcement meets standard

  Yes

  No

  N/A

• Delivery - Warm welcome/greeting provided

  Yes

  No

  N/A

• Delivery - Good posture, smile, eye contact, and attentive listening maintained throughout the interaction

  Yes

  No

  N/A

• Delivery - Well-groomed and professional, wearing a uniform

  Yes

  No

  N/A

• Uniform, name tag meets standard

  Yes

  No

  N/A

• Delivery - Guest name used during the experience, when known

  Yes

  No

  N/A

• In-Room Dining meal periods meet standard

  Yes

  No

  N/A

• Automatically applied in-room dining gratuity/service charges meet standards

  Yes

  No

  N/A

• Delivery - Further assistance offered to the guest

  Yes

  No

  N/A

• Delivery - Warm and sincere closing offered and appreciation demonstrated

  Yes

  No

  N/A

• Delivery - The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

Food Safety (* Optional for Weekday MOD, Mandatory for weekend MOD only)

• Temperature Logs and Training documentation is completed and available for review<br><br>- Ask to see documentation that the selected culinary staff is food safety trained within the last 2 years<br>- Food Safety Training for Food Handlers (TAP Series)<br>- ServSafe Starters or ServSafe Food Handlers<br>- Ask to see certificates of managers in current position at least 60 days:<br>- Ask to see Temperature logs, Log must minimally record: Select (1) refrigerator and (1) freezer, Check & Select (1) week (7 consecutive days) within the past 3 months ask for the Corrective Action (if temperature out-of-range)<br>Review documentation and check all fields are correctly completed for selected entries<br><br>Mark NO if any of the following:<br><br>Corrective action field not completed for out-of-range temperatures<br>Documentation not available for review<br>Documentation not 90%+ complete<br>Log entry(s) not filled out correctly<br>Temperatures out of guidelines have no corrective actions<br>Food Cooling Logs (HACCP Log A-2) are completed and on file for the past 90 days

  Yes

  No

  N/A

• Personal hygiene procedures are followed<br><br>Personal hygiene must include:<br><br>No eating, drinking, smoking, or tobacco use in areas with exposed food, food contact surfaces, food contact packaging<br>All dedicated hand washing sinks being stocked, functional and accessible<br>All associates washing hands following: Touching face, hair<br>Using restrooms<br>Touching raw food product<br>Changing gloves<br>No bare hand contact with ready-to-eat-foods<br>No associates working who display symptoms of illness:<br>Diarrhea<br>Vomiting<br>Fever<br>Sore throat with fever<br>Jaundice (yellowing of the eyes)<br>Mark NO if the above criteria is not met

  Yes

  No

  N/A

• Ice Machines are clean and in good condition<br><br>Ask Engineering associate to remove inspection panel of ice machine to observe cleanliness of all ice/water contact surfaces<br><br>Check ice contact areas of bins, doors, drop guards, interior of ice machine, gaskets and ice scoops<br><br>Mark NO if any of the following:<br><br>Interior of ice machine dirty<br>Mold, mildew or fungus on ice contact areas<br>Rust on the inside of ice machine or ice contact areas

  Yes

  No

  N/A

• Cold potentially hazardous foods maintained at 41F (5C) or below in all cold holding devices<br><br>Select cold unit/units (walk-in, reach-in, cold holding units, salad bars, ice wells):<br><br>(1) Refrigerator <br>(2) Refrigerators/cold holding units <br>(2) Refrigerators/cold holding units per kitchen<br>Check (2) units per kitchen<br>Bakery/Pastry Shop/Butcher/Garde Manager, cafeteria/canteen are considered separate kitchens<br>Check (2) temperatures per unit<br><br>When potentially hazardous food products are on display (e.g. buffet (boiled eggs, salmon), omelet cooking station (ham, bacon)) and temperature is out-of-range:<br>Ask to see HACCP Form A-20<br><br>Mark NO if any of the following:<br>(2) or more products are 42-55F (6-13C)<br>Any product is over 55F (13C)<br>Time in Lieu of Temperature is used and no food items are documented<br>Time in Lieu of Temperature is in place and HACCP Form A-20 is not used<br>Time in Lieu of Temperature is in place and log entry not filled out correctly<br>Time in Lieu of Temperature is in place and documentation not 90%+ complete

  Yes

  No

  N/A

• Facility is clean and in good condition<br><br>As you walk through the facility evaluate the food contact surfaces, equipment and non-food contact surfaces<br><br>Check baseboards, cabinets, ceilings, counters, doors, drains, drain covers, floors (grout lines), equipment, grease traps, hardware, mats, outlet covers, switch plate covers, tables, vents, walls, and windows in all food production, food service, food storage and food transportation areas of the operation<br><br>There should be no evidence of pests including:<br><br>Active cockroaches or rodents<br>(5) or more pests in a small area (e.g. (6) fruit flies in drain)<br>Evidence of pests breeding<br>Birds nesting inside building<br>Trailing ants in food preparation area<br>Dead pests<br>Mark NO if any of the following:<br><br>More than (2) cleanliness or conditional issues are observed or encountered<br>Any evidence of pests

  Yes

  No

  N/A

• Dishwashing machines properly maintained and operated<br><br>External Notes<br>Dishwashing machines properly maintained and operated<br><br>Mark NO if any of the following:<br><br>High temp machine - heat tape is not activated or required temperature is not achieved<br>Low temp machine - chemical sanitizer not in correct range<br>Low temp machine - hotel does not have a method to test the dish machine sanitizer (e.g. test strip)<br>Dish machine is not functioning or out of order

  Yes

  No

  N/A

• Cutting board policy meets standards<br><br>White plastic, polypropylene or acrylic, used for preparing only ready-to-eat food items (including Sushi and Sashimi)<br>Second/other color used for food items that are not ready-to-eat<br><br>It is acceptable to use a multiple color cutting board system for non-ready-to-eat food items<br><br>Wood cutting boards may only be used for:<br>Butcher blocks<br>Bakery work tables<br>Food displays<br>Kitchens in Asia and other specialty kitchens may use wooden boards for general use, provided that:<br><br>Boards must be properly maintained and marked for the proper product use<br>Separate boards for chicken, fish, raw and cooked products<br>Blocks are to be scraped, washed and sanitized daily<br>A culinary associate is able to describe the cutting board use policy<br><br>Mark NO if any of the following:<br><br>White cutting boards not used for ready-to-eat products<br>Preparing non ready-to-eat and ready-to-eat food on the same cutting boards<br>Using only one-color cutting boards if both ready-to-eat and non-ready-to-eat food items are prepared<br>Using wooden boards for applications other than those approved<br>Culinary associate in Asia/specialty kitchen not able to describe the wooden cutting board use policy

  Yes

  No

  N/A

• Cross-contamination prevention procedures are followed<br><br>Hotel must store items with the highest cooking temperature requirement on the bottom shelf, and place food items with lower cooking temperature requirements above these items<br><br>Examples of such hazards include but are not limited to: raw animal products above ready-to-eat foods, commingling raw animal species, and thumb tacks/staples<br><br>Mark NO if any of the following are observed or encountered:<br><br>Raw animal products stored above or commingled with ready-to-eat products<br>Food items with higher cooking temperature requirements stored over food items with lower-cooking temperature requirements<br>Physical hazards that would present an imminent health hazard, such as push pins used directly above food prep surfaces<br>Chemicals stored above food or food contact surfaces<br>Cross-contamination or potential for cross-contamination exist with food or food contact surfaces<br>Food stored or thawing in a dedicated hand washing sink

  Yes

  No

  N/A

• Quarterly Global Food Safety Audit (GFSA) is completed and documented<br><br>GFSA must be completed and uploaded to the QA website<br><br>A printed GFSA will not be acceptable - Ask to see documentation of most recent GFSA<br><br>Verify quarterly GFSA was completed and uploaded for the most recently completed quarter<br>Documentation must only be in one of the specific electronic forms listed below:<br>Global Food Safety Audit - Summary Results (electronic)<br>Global Food Safety Audit - Detail Results (electronic)<br>It is acceptable to use the prior year's form during Q1 only<br><br>Q2, Q3, Q4 must use current form<br><br>Mark NO if any of the following:<br><br>Documentation not available<br>Paper forms only available<br>Incorrect form used<br>Requested GFSA not conducted or documented<br>GFSA not uploaded to QA website

  Yes

  No

  N/A