Information
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COQ Promo 6
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Restaurant Number
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Conducted on
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Prepared by
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Location
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MIC on Duty
Culture of Quality Promo 5
Speed with Service
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Order Time less than 50 seconds<br>
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Window Time less than 60 seconds lunch / 90 seconds dinner<br>
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Comments
Promotional Materials
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Drive-thru Menuboard POP posted per Rollout Guide?<br>
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All Real Estate signs posted per Rollout Guide?<br>
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Window Decals posted per Rollout Guide?<br>
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Interior Menuboard POP posted per Rollout Guide?<br>
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Free Drink Bouncebacks handed out?<br><br>
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Comments
Staff Cares
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Correct friendly greeting used within 3 seconds? Example: “Welcome to my Del Taco! Would you like to try one of our new Grilled Chicken & Avocado Fresca Bowls today?”<br><br>
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Order repeated correctly and a drink or “add Avocado” suggested? (If not ordered)<br><br>
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Cashier can describe the new bowls?<br>
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At window: re-greeted, cashier smiled, faced Guest, and made eye contact?<br>
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Two part closing observed? (“Thanks for visiting, see you tomorrow!”)<br>
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Comments
Gold Standard Product Quality
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Avocado Bowl meets target weight? (GrCkn 17.15, Asdo 15.05, AvoVeg 13.05) ________ oz.<br><br>
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Item Weight-
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Grilled Chicken Avocado Burrito meets target weight? (17.50 oz.) ______ oz.<br><br>
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Item Weight-
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Crispy Shrimp Taco meets target weight? (4.5 oz.) ________ oz.<br>
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Item Weight-
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Balance of menu item meets target weight? Item __________ Weight _______ oz.<br>
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Item Weight-
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Comments (Why missed?)
Problem Free Orders
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Correct packaging used for all products? (properly marked using new abbreviations)<br>
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Correct build, no missing ingredients?<br><br>
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Comments
Cleanliness and Maintenance
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Drive-thru, Parking Lot, Dining Room and Restrooms clean?<br>
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Clean Sanitized Towel used w/Multipurpose Cleaner on table (knotted towel for chairs)?<br>
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Biohazard Kit available and mounted? (mounted or in marked file cabinet = exceeds expectations)<br>
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Comments
Training
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Team certified on all new products? (verify via Training Tracker and Videos)<br>
Flawless Execution
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Avocados Execution? – (Stored correctly, correct prep levels and wax paper used?)<br><br>
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Avocado Quality? – (Color looks good, ripeness is good and fanned with round to round)<br><br>
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All products within Red Times?(Avocados being tracked on the new Red Time Chart - not expired)<br>
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All Team Members aware of Promo 6 Risk Management Focus?<br><br>
Overall Visit Experience
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Overall Visit Experience<br>
Development Needs & Plan
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Measure (What did you see?)
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Measure (What did you see?) ____________________________________________________________________ Analyze (What is causing these results?) ___________________________________________________________ Plan (What changes are needed?) _________________________________________________________________ Stick (When will follow up occur?) ________________________________________________________________
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Manager Signature __________________________________________________________
Evaluate all elements not posted/removed and note for follow up. Reminder: Curling, peeling, and faded POP including Door Decals, Drive-Thru Decals, Restaurant Hours, and Window Decals should be replaced. Order replacement POP from your Field Marketing Manager.
Grilled Chicken & Avocado Bowls
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Drive Thru<br> Upper Horizontal Translites Posted?<br> <br>
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Drive Thru<br>Pole Banner Posted?<br>
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Drive Thru<br>New Add Avocado Speaker Wrap posted?<br>
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Interior<br>Translite Posted?<br>
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Interior<br>New Add Avocado Register Topper posted?<br>
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Building<br>Window Decals Posted?<br>
Epic Burritos (Grilled Chicken Avocado Burrito)
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Drive Thru<br>Proper path to purchase-<br>RE Sign posted?<br>
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Epic Burritos Translites Posted?<br>
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Epic Burritos Translites Posted?<br>
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New Avocado ASU Poster posted?<br>
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Building<br>Roof Banner posted?<br>
Turkey
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Drive Thru<br>Upper Horizontal Right Translite posted?<br>
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Interior<br>Mini Banner posted?<br>
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Building<br>Window Decal posted in Secondary position?
Bacon Chipotle Cheddar Fries
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Drive Thru<br>Translite posted?
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Interior<br>Mini Banner posted?<br>
Seafood
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Drive Thru<br>Lug On posted?<br>
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Interior<br>Counter Card posted?<br>
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Building<br><br>Seafood allergen decals posted?<br>o 2 Door<br>o 1 Drive-Thru
Late Night
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Drive Thru<br>Real Estate Sign Posted?<br> <br>
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Lug On Posted?
Gift Cards
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Gift Card holder posted?<br>
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FULL of gift cards?<br>
MISC
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Drive Thru<br>All old POP Removed<br>
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Interior<br>All old POP Removed?
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Building<br>All old POP Removed, Old Window Decals including: Turkey Tacos, Old Fresca Bowls, Chili Cheese Nachos, Salsa Fresca Chicken Tacos<br>
