Information
-
Document No.
-
Site
-
Conducted on
-
Location
-
Store Representative on site
Delivery Operations Audit
Uniforms/Hygiene
-
Employees Wearing Uniforms Properly
- Strongly Disagree
- Disagree
- Neutral
- Agree
- Strongly Agree
-
Employees Following Hygiene and Personal Well-Being Procedures
-
Store is Clean and Well Organized
-
Attach Proof
Workflow
-
Employees Following Workflow Procedures (Pickers)
-
Employees Following Workflow Procedures (Cashiers)
-
Employees Following Workflow Procedures (Drivers)
-
Orders Are Being Open Fast
-
Items Are Being Collected Accurately
-
Items Quality is Being Correctly Checked
-
Items Expiry Date is Being Correctly Checked
-
Price Verification Between Mobile Application and POS is Being Correctly Checked
-
Proper Bagging is Applied
-
Proper and Efficient Dispatching is Applied
-
Delivery Bags are Being Correctly Used
-
Items Replacements are Relevant to Order ( Same Brand Different Flavor/ Same Flavor Different Brand)
-
Attach Proof
Customer Service Communication
-
Response to Customer Support Messages and Request is Fast
-
Communication With Customer Support is Clear and Continuous
-
Customer Support are Well Informed of Issues if Any
-
Customer Support and Customers Order Modification are Tracked and Applied
-
Attach Proof
Product Knowledge
-
Delivery Staff Posses High Awarness of Items Available in Store (Literacy and General Knowledge)
-
Delivery Staff is Aware of Different Private Lable Brands
-
Delivery Staff is Suggesting Private Lable Items as Replacement When Available
-
Attach Proof
Feedback
-
Areas to Improve On
-
Areas of Strenght
-
Areas With Urgent Call For Action
-
Suggested Solutions
-
Attach Images if Needed
