Demeanor Observation

Information

• GSR Name

• Conducted on

  Date

• Conducted by:

  Select Anne Tanada Charlie Tran Drew Espinosa Irene Vasquez Jamie Schmitt Kyle Keck Luis Marin Norema Perry Ruben Vivas Sarah Yeaton

  • Anne Tanada
  • Charlie Tran
  • Drew Espinosa
  • Irene Vasquez
  • Jamie Schmitt
  • Kyle Keck
  • Luis Marin
  • Norema Perry
  • Ruben Vivas
  • Sarah Yeaton

Shift

• Days

• Swing

• Grave

First Impression

• In window?

  Yes

  No

  N/A

• As the guest approached the desk, was the clerk facing forward?

  Yes

  No

  N/A

• As the guest approached the desk, did the clerk make eye contact?

  Yes

  No

  N/A

• As the guest approached the desk, did the clerk Smile?

  Yes

  No

  N/A

Lobby Etiquette

• When finished with the last guest, did the clerk signal the Lobby Ambassador or next guest in line? <br>

  Yes

  No

  N/A

Appearance During Interaction

• Name Tag Visible

  Yes

  No

  N/A

• No negative attitude reflects on face or body language? (Tired looking, Angry, Annoyed)

  Yes

  No

  N/A

• Uniform according to Appearance Standards?

  Yes

  No

  N/A

• Hair according to Appearance Standards?

  Yes

  No

  N/A

• Standing straight, not leaning on desk?

  Yes

  No

  N/A

Clerk Signature

• Please Sign

  Sign