From the Lobby, use this observation to insure proper appearance and overall demeanor.
GO DIGITAL TODAY Convert your paper checklists into digital forms
Scan this QR code to use this paper checklist on your smartphone or tablet. Visit www.iauditor.com
As the guest approached the desk, was the clerk facing forward?
As the guest approached the desk, did the clerk make eye contact?
As the guest approached the desk, did the clerk Smile?
When finished with the last guest, did the clerk signal the Lobby Ambassador or next guest in line?
Appearance During Interaction
Name Tag Visible
No negative attitude reflects on face or body language? (Tired looking, Angry, Annoyed)
Uniform according to Appearance Standards?
Hair according to Appearance Standards?
Standing straight, not leaning on desk?
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to
take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment;
or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is
permissible in your workplace or jurisdiction.
Still haven't found the checklists you were looking for?