Life Cycle Audit- Full Service

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

Dine in Life Cycle

• Were guests greeted at the door with in 30 seconds?

  Yes

  No

  N/A

• Was the table greeted within 1 minute?

  Yes

  No

  N/A

• Time it takes for a team member to make first contact with the customer.

• Were non alcoholic beverages delivered with in the 3 min?

  Yes

  No

  N/A

• Did the server begin to enter the order in Aloha within 3 minutes?

  Yes

  No

  N/A

• Were alcoholic beverages delivered with in the 5 minutes?

  Yes

  No

  N/A

• Was handheld taken to table at greet? (TOAST)

  Yes

  No

  N/A

• Was order put in at table on handheld? (TOAST)

  Yes

  No

  N/A

• Was the point-of-axis system utilized when delivering food to table (greater than 3 guests at table)?

  Yes

  No

  N/A

• Server should place plates using the Point of Axis and work around the table. From the point closest to host stand around the table. Ensures orders are correct. Check for signs of "Auctioning Off" food. Example: "Who had the nachos?" ** Ask manager to open a table with 4 guests or more, and look for seat #'s.

• Was food delivered timely in accordance with company policy?

  Yes

  No

  N/A

• 6 min. Apps; 8 min Breakfast; 10 min Lunch; 14 min Dinner; 6 min Dessert. Start the timer when the order has been entered in Aloha. Stop the timer when the server is delivering the food to the table.

• Did the server check back within 2 minutes from food being delivered?

  Yes

  No

  N/A

• Server should check back with the table within 2 min. Note servers demeanor, is it a pleasant interaction with the guest?

• Did the food quality and accuracy meet the expectations of the guest?

  Yes

  No

  N/A

• Customer not satisfied with order (example: hot, cold, added or missing items). Incorrect menu item served. Note: ensure we visit the Expo or server immediately to get issue details and ticket number to note. Ask two tables.

• During the visit, were the guests satisfied with the timeliness of the guest check being delivered?

  Yes

  No

  N/A

• Observe if you see any guests looking to get their check.

• Was the guest check collected within 2 minutes from the time the guest indicates they are ready to pay?

  Yes

  No

  N/A

• Start the timer when the customer drops their card or cash on table.

• Did the server return customers receipt within 2 min.?

  Yes

  No

  N/A

• Was payment completed on handheld? (TOAST) *exception cash*

  Yes

  No

  N/A

• Time between check pick up and receipt drop off.

• Was the table pre-bussed by the server?

  Yes

  No

  N/A

• All plate ware should be removed from table prior to guest's departure.

• Was the table bussed within 2 min. of customer's departure?

  Yes

  No

  N/A

• Time from customers departure and the bussing of the table.

• During the life cycle audit was a manager table touching?

  Yes

  No

  N/A

• Are bus carts and being stored in dining room when not in use?

  Yes

  No

  N/A

• Are broom and dust pans in view of guests when not in use?

  Yes

  No

  N/A