Digital Space/Travis Perkins VOIP deployment

• Site brand - please select one of the following

  Select Travis Perkins Trading Co. Ltd Timber Direct Keyline Builders Merchants CCF BSS Industrial Benchmarx

  • Travis Perkins Trading Co. Ltd
  • Timber Direct
  • Keyline Builders Merchants
  • CCF
  • BSS Industrial
  • Benchmarx

• Site code

• Conducted on

  Date

• Prepared by

• Location
  Address

• How many handsets have been been installed?

Quick user Guide for VVX handsets

• https://files.mtstatic.com/site_12249/5305/0?Expires=1696859335&Signature=NPUHY8C0c49d3J-K7xN3krmpG0Gx9GZ5mzWKIALmUgJuQKhBgm3uIHCJjGSaa2udDsSPSXId0kB96Ze0Qr6cQ44W71RVyagnMBIDavR43tbStwoxxaC7PXMfhvU7XP1oIGYGUdW43rx1GxrDLZzkhIewa7R-cAAHLKslliQ5aBg_&Key-Pair-Id=APKAJ5Y6AV4GI7A555NA

  Pass

  Fail

  N/A

• Visual inspection of the handsets display - The screen shows the correct time and date. The display updates when you go off hook?

  Pass

  Fail

  N/A

• Dial Tone - Device has dial tone when you lift the handset or use speaker functions?

  Pass

  Fail

  N/A

• Buttons and keys - The Pick Up Button is correctly programmed, and the Key works on the device. ( You will need to call The Digital Space Support Team To Complete Config Work Prior To Testing )

  Pass

  Fail

  N/A

• Make a call internally - Call connects and the voice quality is acceptable. Display updates with expected/required information.

  Pass

  Fail

  N/A

• Make a call externally - Call connects and the voice quality is acceptable. Display updates with expected/required information.

  Pass

  Fail

  N/A

• Make a call to Voicemail (dial 500) - Call connects and the voice quality is acceptable. Display updates with expected/required information.<br>

  Pass

  Fail

  N/A

• Check outbound - CLI is correct - Far end phone receiving the call should show the correct outbound CLI for the user or site<br>

  Pass

  Fail

  N/A

• Receive a call internally - Call connects to correct destination and the voice quality is acceptable. Display updates with expected/required information.<br>

  Pass

  Fail

  N/A

• Receive a call externally - Call connects to correct destination and the voice quality is acceptable. Display updates with expected/required information.

  Pass

  Fail

  N/A

• Receive a call internally and leave to No answer timeout - Call connects to correct destination and the voice quality is acceptable. Display updates with expected/required information.<br>

  Pass

  Fail

  N/A

• Receive a call externally and leave to no answer timeout - Call connects to correct destination and the voice quality is acceptable. Display updates with expected/required information.<br>

  Pass

  Fail

  N/A

• Receive a call internally whilst busy on another call - Check correct behaviour is observed<br>

  Pass

  Fail

  N/A

• Receive a call externally whilst busy on another call - Check correct behaviour is observed<br>

  Pass

  Fail

  N/A

• Transfer an internal call to an internal party - Call connects to correct destination and the voice quality is acceptable. Display updates with expected/required information.<br>

  Pass

  Fail

  N/A

• Transfer an internal call to an external party - Call connects to correct destination and the voice quality is acceptable. Display updates with expected/required information.

  Pass

  Fail

  N/A

• Transfer an external call to an internal party - Call connects to correct destination and the voice quality is acceptable. Display updates with expected/required information.

  Pass

  Fail

  N/A

• Pass

  Fail

  N/A

• Put a call on hold and retrieve from hold - Caller hears expected hold music and audio is established when you return to the call, particular attention should be paid to ensuring that the on-hold music / message is appropriate to the BRAND you are working in.

  Pass

  Fail

  N/A

• Leave the Site a Voicemail Message - Correct Greeting is played, and the greeting is audible

  Pass

  Fail

  N/A

• Message waiting alert - is the light lit or another alert received?

  Pass

  Fail

  N/A

• Retrieve Voicemail - Mailbox passcode works and the message can be played<br>

  Pass

  Fail

  N/A

• Delete Voicemail - Message is deleted and the light is removed

  Pass

  Fail

  N/A

• Voicemail Delivered By Email - Voicemail is delivered by Email to Site Manager<br>

  Pass

  Fail

  N/A

• Test ring group - Does handset ring as part of a group? Are timings on the group, correct?

  Pass

  Fail

  N/A

• Test Group pickup - Can the handset pick up another ringing phone in its group, and can the handset be picked up by another phone?<br>

  Pass

  Fail

  N/A

• Power cycle devices - Does the handset recover from a power reset or being unplugged

  Pass

  Fail

  N/A

• VM Passcodes - Customer has been supplied VM Passcode to retrieve messages?

  Pass

  Fail

  N/A

• Any other observations? Please document anything unusual about performance or site

Quick User Guide for 8x8 Work App

• https://docs.8x8.com/8x8WebHelp/8x8-work-for-desktop/Content/workd/what-is-new.htm

  Pass

  Fail

  N/A

• Confirm browser compatibility - Test using <br>https://quickstream.westpac.com.au/quickportal/BrowserTlsVersionView<br>(Green tick – Browser supported)

  Pass

  Fail

  N/A

• Confirm welcome email received from 8x8 Support Team noreply@8x8.com

  Pass

  Fail

  N/A

• Test access to 8x8 work and login - set up account using information from welcome email

  Pass

  Fail

  N/A

• Make a call internally - Call connects and the voice quality is acceptable. Display updates with expected/required information.

  Pass

  Fail

  N/A

• Make a call externally - Call connects and the voice quality is acceptable. Display updates with expected/required information.<br>

  Pass

  Fail

  N/A

• Make a call to Voicemail - Call connects and the voice quality is acceptable. Display updates with expected/required information.

  Pass

  Fail

  N/A

• Check outbound CLI is correct - Far end phone receiving the call should show the correct outbound CLI for the user or site

  Pass

  Fail

  N/A

• Receive a call internally - Call connects to correct destination and the voice quality is acceptable. Display updates with expected/required information.

  Pass

  Fail

  N/A

• Receive a call externally - Call connects to correct destination and the voice quality is acceptable. Display updates with expected/required information.

  Pass

  Fail

  N/A

• Receive a call internally and leave to No answer timeout - Call connects to correct destination and the voice quality is acceptable. Display updates with expected/required information.<br>

  Pass

  Fail

  N/A

• Receive a call externally and leave to no answer timeout - Call connects to correct destination and the voice quality is acceptable. Display updates with expected/required information.

  Pass

  Fail

  N/A

• Receive a call internally whilst busy on another call - Check correct behaviour is observed

  Pass

  Fail

  N/A

• Receive a call externally whilst busy on another call - Check correct behaviour is observed

  Pass

  Fail

  N/A

• Transfer an internal Call to an internal party - Call connects to correct destination and the voice quality is acceptable. Display updates with expected/required information.

  Pass

  Fail

  N/A

• Transfer an internal Call to an external party - Call connects to correct destination and the voice quality is acceptable. Display updates with expected/required information.

  Pass

  Fail

  N/A

• Transfer an external Call to an internal party - Call connects to correct destination and the voice quality is acceptable. Display updates with expected/required information.<br>

  Pass

  Fail

  N/A

• Transfer an external Call to an external party - Call connects to correct destination and the voice quality is acceptable. Display updates with expected/required information.<br>

  Pass

  Fail

  N/A

• Transfer an internal call to Voicemail - Call connects to correct destination and the voice quality is acceptable. Display updates with expected/required information.<br>

  Pass

  Fail

  N/A

• Transfer an external call to Voicemail - Call connects to correct destination and the voice quality is acceptable. Display updates with expected/required information.<br>

  Pass

  Fail

  N/A

• Put a call on hold and retrieve from hold - Caller hears expected hold music and audio is established when you return to the call, particular attention should be paid to ensuring that the on-hold music / message is appropriate to the BRAND you are working in.

  Pass

  Fail

  N/A

• Leave a Voicemail Message - Correct Greeting is played, and the greeting is audible

  Pass

  Fail

  N/A

• Message waiting alert - Voicemail icon counter will appear in calls/voicemail tab

  Pass

  Fail

  N/A

• Retrieve Voicemail - Call or press play to listen to message

  Pass

  Fail

  N/A

• Delete Voicemail - Message is deleted and the icon counter is removed

  Pass

  Fail

  N/A

• Test ring group - Does handset ring as part of a group? Are timings on the group, correct?

  Pass

  Fail

  N/A

• Confirm use on LAN and wireless networks - 8x8 work should work on both networks

  Pass

  Fail

  N/A

• VM Passcodes - Customer has been supplied VM Passcode to retrieve messages?

  Pass

  Fail

  N/A

• Any other observations? Please document anything unusual about performance or site

• Voice Solution - Confirm if users can receive Inbound calls and make outbound calls.

  Agree

  Disagree

• Handset Placement - Confirm handsets are in the correct place and working as expected.

  Agree

  Disagree

• Other Services - Confirm other services are still functioning after voice deployment.

  Agree

  Disagree

• Site Contact Name

• Site Contact Position

• Site Contact Signature

  Sign

• Date

  Date