Title Page
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Conducted on
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Prepared by
Certification Checklist
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Restaurant Number
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Units Telephone Number
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Units Manager
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Unit Manager Phone Number
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Have all current Management members scored at least an 86% in Floor Management Certification.
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Have All Management Members scored a 95% or higher on the Knowledge Assessments?.
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Have all Mgmt Members completed all Skill Certifications (Pride, Care ,Love)
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Is the store staffed properly using the minimum one employee for every $1000 ?
Customer Satisfaction Program.
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Is Overall Satisfaction at or above Ceiling of 74%
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OSAT Last Quarter
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Is time to receive order at or above 68% ?
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Time to Receive Last Quarter
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Is Taste of Food at or above 74%
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Taste of Food Last Quarter
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Is Friendliness of Employee at or above 74% ?
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Friendliness of Employees Last Quarter
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Is Accuracy of Order at or above 76%
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Accuracy of Order Last Quarter
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Is the Manager Visible at or above 76%.
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Manager Visible Last Quarter
Systems
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Was last training scorecard above 90%
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Last Training Score Card Date
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Is Key Operator satisfied with training coordinators managing of the units training.
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Are Station Trainers validated for Skill Proficiency.
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Orange Guidebook validated for consistency and proper use.
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Key Operator is satisfied that the restaurant is achieving Food Cost Expectations.
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Last Focus Walk at or above 90%.
Miscellaneous
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Necessary training supplies are available and in satisfactory condition?
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Required Small-wares are available and in good condition
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At least 5 working headsets available?
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All equipment is Operational and in good repair.
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Management Team exemplifies the Vision, Mission & Family Value Proposition.
Signature Page
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General Manager
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Director of Training