DKT CTU Standards

• Conducted on

  Date

• Prepared by

Certification Checklist

• Restaurant Number

• Units Telephone Number

• Units Manager

• Unit Manager Phone Number

• Have all current Management members scored at least an 86% in Floor Management Certification.

  Yes

  No

  N/A

• Have All Management Members scored a 95% or higher on the Knowledge Assessments?.

  Yes

  No

  N/A

• Have all Mgmt Members completed all Skill Certifications (Pride, Care ,Love)

  Yes

  No

  N/A

• Is the store staffed properly using the minimum one employee for every $1000 ?

  Yes

  No

  N/A

Customer Satisfaction Program.

• Is Overall Satisfaction at or above Ceiling of 74%

  Yes

  No

  N/A

• OSAT Last Quarter

• Is time to receive order at or above 68% ?

  Yes

  No

  N/A

• Time to Receive Last Quarter

• Is Taste of Food at or above 74%

  Yes

  No

  N/A

• Taste of Food Last Quarter

• Is Friendliness of Employee at or above 74% ?

  Yes

  No

  N/A

• Friendliness of Employees Last Quarter

• Is Accuracy of Order at or above 76%

  Yes

  No

  N/A

• Accuracy of Order Last Quarter

• Is the Manager Visible at or above 76%.

  Yes

  No

  N/A

• Manager Visible Last Quarter

Systems

• Was last training scorecard above 90%

  Yes

  No

  N/A

• undefined

• Last Training Score Card Date

• Is Key Operator satisfied with training coordinators managing of the units training.

  Yes

  No

  N/A

• undefined

• Are Station Trainers validated for Skill Proficiency.

  Yes

  No

  N/A

• Orange Guidebook validated for consistency and proper use.

  Yes

  No

  N/A

• Key Operator is satisfied that the restaurant is achieving Food Cost Expectations.

  Yes

  No

  N/A

• Last Focus Walk at or above 90%.

  Yes

  No

  N/A

Miscellaneous

• Necessary training supplies are available and in satisfactory condition?

  Yes

  No

  N/A

• Required Small-wares are available and in good condition

  Yes

  No

  N/A

• At least 5 working headsets available?

  Yes

  No

  N/A

• All equipment is Operational and in good repair.

  Yes

  No

  N/A

• Management Team exemplifies the Vision, Mission & Family Value Proposition.

  Yes

  No

  N/A

Signature Page

• General Manager

• Director of Training