DL Rogers Routine Visit - New 2014

• Document No.

• Audit Title

• Drive-in #

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Guest Perception (Any YES, NO or NA highlighted in yellow must be corrected before supervisor leaves drive-in)

• Marquee/EMC-Verify message/s are correct and legible. (Primary promotion in rotation on Marquee/EMC)

  Yes

  No

  NA

• Landscape / Appearance-Grounds are tidy- free of trash and weeds / Lawn Mowed / Generally appealing

  Yes

  No

  NA

• Menus - Including Drive Thru - Inspect every menu board - verify they are clean and in good repair (Including tray stands and PAYS), POP is correct (current, proper placement) and confirm all monthly elements are posted (no Lug-ons) / Confirm CURRENT suggestive sell cards are posted<br>

  Yes

  No

  NA

• Patio/Playground-Clean and neat - In good repair - Safe

  Yes

  No

  NA

• Lighting-If PM visit - verify all stall stars, menu, canopy, sign, EMC and lot lights are working

  Yes

  No

  NA

• Windows-Clean and neat - no unnecessary clutter (If painted, is message current and professional looking?)

  Yes

  No

  NA

• Lot/Sidewalks-Clean-free of trash and stains / Trash cans clean / Dumpster and Shed area clean and gates-doors closed

  Yes

  No

  NA

• Signs-No hand written signs

  Yes

  No

  NA

• Rest Rooms-Clean and well stocked - mechanically sound - including locks

  Yes

  No

  NA

Carhops (Any YES, NO or NA highlighted in yellow must be corrected before supervisor leaves drive-in)

• Uniform/Grooming Clean and Sharp- No facial hair with the exception of a neatly trimmed mustache - Name Tag

  Yes

  No

  NA

WOW Experience

• Introducing themselves at the car- example, "hello my name is" "and I will be your carhop today" and has a supply of poker chips.

  Yes

  No

  N/A

• Writing names on tickets- using a highlighter or writing their names on the tickets - care posters/items up

  Yes

  No

  N/A

• WOW closing at the car- example, "it was my honor to serve you, if you need anything else just push the red button" <br>

  Yes

  No

  N/A

• WOW Check Back- 1.How was your Meal? 2. How was your service? 3.Would you like to try a ______?(ice cream) 4. WOW closing W/ thank you <br>

  Yes

  No

  N/A

• Run or Skate- Running back inside after delivery or skating, at DT…are any orders being delivered to cars in line (if DT has door)(skaters certified?) <br>

  Yes

  No

  N/A

• Ketchup procedures-> Observe actual practice of crew - not in bag but offered at delivery

  Yes

  No

  N/A

Switchboard

• WOW Greeting w/ name- example, "Thank you for choosing Sonic my name is' " " it will be my honor to take your order" <br>

  Yes

  No

  N/A

• WOW Closing- example, "Thank you for making our sonic your sonic and it was my honor to serve you" <br>

  Yes

  No

  N/A

Service

• Reply Time (Curb) (Note actual time)

  Yes

  No

  N/A

• Reply Time (DT) (Note actual time)

  Yes

  No

  N/A

• Delivery Time (Curb) (Note actual time)

  Yes

  No

  N/A

• Delivery Time (DT) (Note actual time)

  Yes

  No

  N/A

Speed of Service

• Sense of urgency observed- Stop and Drop', staff moves quickly at work stations, expeditor calls for product <br>

  Yes

  No

  N/A

• Cook-time training- Drop what takes the longest time to cook first, switchboard calls out long cook-time items <br>

  Yes

  No

  N/A

• Ave Time Awareness- Drive-in has ave time goal, crew awareness of need for speed, works as a team <br>

  Yes

  No

  N/A

• Aces in Their Places- Staffed appropriately, management and crew focused on taking care of guests <br>

  Yes

  No

  N/A

• Equipment stocked for Business- Product stocked appropriately, equipment positioned for speed <br>

  Yes

  No

  N/A

Critical Late Tickets

• Review last Critical Late Ticket Report with Partner

  Yes

  No

  N/A

Food Quality

• Sandwich-Hot, fresh, dressed properly, good tasting - grill timer in use

  Yes

  No

  N/A

• Side Order- Hot, fresh, salted, good tasting - hold timers in use>

  Yes

  No

  N/A

• Drink-Proper amount of ice, no spillage, good tasting

  Yes

  No

  N/A

• Ice Cream- Looks eye appealing, following recipe <br>

  Yes

  No

  N/A

Interior

• Mgmt./Crew Appearance - Uniforms/Grooming Clean and Sharp -No facial hair with the exception of a neatly trimmed mustache- No off duty employees hanging around

  Yes

  No

  N/A

• Organization / Housekeeping - Store Organized / Clean and neat

  Yes

  No

  N/A

• Deposits / Exception Report - Deposits Logs verified per policy on every visit - not to exceed 10 days and exception report reviewed w/partner and action steps taken as necessary <br>

  Yes

  No

  N/A

• Equipment- All equipment in working condition-if not, list repair/replacement needed and timing on the "notes". <br>

  Yes

  No

  N/A

• Safety- Floors dry and free of clutter, slip and fall hazards. General safety and security procedures followed. <br>

  Yes

  No

  N/A

• Est. Food Needs chart in Use - Chart current and in use - verify by observation

  Yes

  No

  N/A

• Hold Timers - Hold timer working and in use.

  Yes

  No

  N/A

• Labor/ Schedule - Review current labor percentage and schedule to ensure proper coverage and staffing levels are correct.

  Yes

  No

  N/A

Management Observations

• Manager On Duty actively influencing all critical processes (Speed of service, WOW, Quality, Food Safety, Housekeeping, general safety and administration <br>

  Yes

  No

  N/A

• MOD consistently coaching for improved performance <br>

  Yes

  No

  N/A

• MOD demonstrates and controls Culture of Respect <br>

  Yes

  No

  N/A

• Focus Items

• Completed on

  Date

• Manager in Charge

  Sign

• Supervisor

  Sign