Information

  • Document No.

  • Audit Title

  • Drive-in #

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Guest Perception (Any YES, NO or NA highlighted in yellow must be corrected before supervisor leaves drive-in)

  • Marquee/EMC-Verify message/s are correct and legible. (Primary promotion in rotation on Marquee/EMC)

  • Landscape / Appearance-Grounds are tidy- free of trash and weeds / Lawn Mowed / Generally appealing

  • Menus - Including Drive Thru - Inspect every menu board - verify they are clean and in good repair (Including tray stands and PAYS), POP is correct (current, proper placement) and confirm all monthly elements are posted (no Lug-ons) / Confirm CURRENT suggestive sell cards are posted<br>

  • Patio/Playground-Clean and neat - In good repair - Safe

  • Lighting-If PM visit - verify all stall stars, menu, canopy, sign, EMC and lot lights are working

  • Windows-Clean and neat - no unnecessary clutter (If painted, is message current and professional looking?)

  • Lot/Sidewalks-Clean-free of trash and stains / Trash cans clean / Dumpster and Shed area clean and gates-doors closed

  • Signs-No hand written signs

  • Rest Rooms-Clean and well stocked - mechanically sound - including locks

Carhops (Any YES, NO or NA highlighted in yellow must be corrected before supervisor leaves drive-in)

  • Uniform/Grooming Clean and Sharp- No facial hair with the exception of a neatly trimmed mustache - Name Tag

WOW Experience

  • Introducing themselves at the car- example, "hello my name is" "and I will be your carhop today" and has a supply of poker chips.

  • Writing names on tickets- using a highlighter or writing their names on the tickets - care posters/items up

  • WOW closing at the car- example, "it was my honor to serve you, if you need anything else just push the red button" <br>

  • WOW Check Back- 1.How was your Meal? 2. How was your service? 3.Would you like to try a ______?(ice cream) 4. WOW closing W/ thank you <br>

  • Run or Skate- Running back inside after delivery or skating, at DT…are any orders being delivered to cars in line (if DT has door)(skaters certified?) <br>

  • Ketchup procedures-> Observe actual practice of crew - not in bag but offered at delivery

Switchboard

  • WOW Greeting w/ name- example, "Thank you for choosing Sonic my name is' " " it will be my honor to take your order" <br>

  • WOW Closing- example, "Thank you for making our sonic your sonic and it was my honor to serve you" <br>

Service

  • Reply Time (Curb) (Note actual time)

  • Reply Time (DT) (Note actual time)

  • Delivery Time (Curb) (Note actual time)

  • Delivery Time (DT) (Note actual time)

Speed of Service

  • Sense of urgency observed- Stop and Drop', staff moves quickly at work stations, expeditor calls for product <br>

  • Cook-time training- Drop what takes the longest time to cook first, switchboard calls out long cook-time items <br>

  • Ave Time Awareness- Drive-in has ave time goal, crew awareness of need for speed, works as a team <br>

  • Aces in Their Places- Staffed appropriately, management and crew focused on taking care of guests <br>

  • Equipment stocked for Business- Product stocked appropriately, equipment positioned for speed <br>

Critical Late Tickets

  • Review last Critical Late Ticket Report with Partner

Food Quality

  • Sandwich-Hot, fresh, dressed properly, good tasting - grill timer in use

  • Side Order- Hot, fresh, salted, good tasting - hold timers in use>

  • Drink-Proper amount of ice, no spillage, good tasting

  • Ice Cream- Looks eye appealing, following recipe <br>

Interior

  • Mgmt./Crew Appearance - Uniforms/Grooming Clean and Sharp -No facial hair with the exception of a neatly trimmed mustache- No off duty employees hanging around

  • Organization / Housekeeping - Store Organized / Clean and neat

  • Deposits / Exception Report - Deposits Logs verified per policy on every visit - not to exceed 10 days and exception report reviewed w/partner and action steps taken as necessary <br>

  • Equipment- All equipment in working condition-if not, list repair/replacement needed and timing on the "notes". <br>

  • Safety- Floors dry and free of clutter, slip and fall hazards. General safety and security procedures followed. <br>

  • Est. Food Needs chart in Use - Chart current and in use - verify by observation

  • Hold Timers - Hold timer working and in use.

  • Labor/ Schedule - Review current labor percentage and schedule to ensure proper coverage and staffing levels are correct.

Management Observations

  • Manager On Duty actively influencing all critical processes (Speed of service, WOW, Quality, Food Safety, Housekeeping, general safety and administration <br>

  • MOD consistently coaching for improved performance <br>

  • MOD demonstrates and controls Culture of Respect <br>

  • Focus Items

  • Completed on

  • Manager in Charge

  • Supervisor

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.