WOW Shop - DT (Best Practice)

• Document No.

• Audit Title

• Drive-in #

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Switchboard

• Custom greeting using your name and "Sonic" (& Happy Hour if appropriate).

  Yes

  No

  N/A

• A BIG smile in your voice

  Yes

  No

  N/A

• Did speaker attendant repeat order?

  Yes

  No

  N/A

• Did speaker attendant offer you an upsell?

  Yes

  No

  N/A

• Give the total?

  Yes

  No

  N/A

• Custom closing that clearly says we are glad the guest chose Sonic.

  Yes

  No

  N/A

Drive Thru Attendant

• Did the window attendant acknowledge you within 10 seconds?

  Yes

  No

  N/A

• Custom greeting that tells the guest you are glad they are here and introduces yourself

  Yes

  No

  N/A

• Make Eye Contact & SMILE

  Yes

  No

  N/A

• Repeat the order

  Yes

  No

  N/A

• Give the Total

  Yes

  No

  N/A

• Name on Receipt or Sticker (Do not count if name is written in pen ink)

  Yes

  No

  N/A

• Offered ketchup and asked how many the guest would like?

  Yes

  No

  N/A

• Custom closing that tells the guest thank you we appreciate your business and please return soon<br>

  Yes

  No

  N/A

• Did you observe carhops delivering orders in the drive thru lane to cars not yet at the pick up

  Yes

  No

  N/A

Quality

• Order Correct

  Yes

  No

  N/A

• Food Hot

  Yes

  No

  N/A

• Frys /Tots Salted and tasted good

  Yes

  No

  N/A

Speed

• Reply Time :05 or less

  Yes

  No

  N/A

• Service Time 2:00 or less

  Yes

  No

  N/A

• How many cars between you and the order ?

• Length of time in line prior to reaching the speaker?

• Add signature

  Sign