WOW Shop - Stall (Best Practice)

• Document No.

• Audit Title

• Drive-in #

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Switchboard

• Custom greeting using your name and "Sonic" (& Happy Hour if appropriate).

  Yes

  No

  N/A

• A BIG smile in your voice

  Yes

  No

  N/A

• Give the total

  Yes

  No

  N/A

• Custom closing that clearly says we are glad the guest chose Sonic.

  Yes

  No

  N/A

Carhop

• SKATE!

  Yes

  No

  N/A

• Make Eye Contact & SMILE

  Yes

  No

  N/A

• Custom greeting that tells the guest you are glad they are here and introduces yourself

  Yes

  No

  N/A

• Repeat the order

  Yes

  No

  N/A

• Give the Total

  Yes

  No

  N/A

• Name on Receipt or Sticker

  Yes

  No

  N/A

• Offer Ketchup & give correct amount

  Yes

  No

  N/A

• Give the guest your name and let them know to push the red button if they need anything.

  Yes

  No

  N/A

Check back

• Make Eye Contact & SMILE

  Yes

  No

  N/A

• Ask a specific question about the guest's meal or service

  Yes

  No

  N/A

• Sincerely Thank the Guest

  Yes

  No

  N/A

Quality

• Order Correct

  Yes

  No

  N/A

• Food Hot

  Yes

  No

  N/A

• Frys /Tots Salted

  Yes

  No

  N/A

Speed

• Reply Time :08 or less

  Yes

  No

  N/A

• Service Time 2:30 or less

  Yes

  No

  N/A

• Add signature

  Sign