Information

  • Document No.

  • Audit Title

  • Drive-in #

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Switchboard

  • Custom greeting using your name and "Sonic" (& Happy Hour if appropriate).

  • A BIG smile in your voice

  • Give the total

  • Custom closing that clearly says we are glad the guest chose Sonic.

Carhop

  • SKATE!

  • Make Eye Contact & SMILE

  • Custom greeting that tells the guest you are glad they are here and introduces yourself

  • Repeat the order

  • Mint on the cup and in the bag?

  • Give the Total

  • Name on Receipt or Sticker

  • Offer Ketchup & give correct amount

  • Give the guest your name and let them know to push the red button if they need anything.

Check back

  • Make Eye Contact & SMILE

  • Ask a specific question about the guest's meal or service

  • Is there anything else I can get for you? Would you like to try a ______(Dessert)?

  • Sincerely Thank the Guest

Quality

  • Order Correct

  • Packaging neat, free of grease and stacked properly in the bag?

  • Food Hot

  • Frys /Tots Salted

Speed

  • Reply Time :08 or less

  • Service Time 3:30 or less

  • Add signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.