Information
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Document No.
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Audit Title
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Drive-in #
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Conducted on
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Prepared by
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Location
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Personnel
Switchboard
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Custom greeting using your name and "Sonic" (& Happy Hour if appropriate).
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A BIG smile in your voice
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Give the total
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Custom closing that clearly says we are glad the guest chose Sonic.
Carhop
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SKATE!
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Make Eye Contact & SMILE
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Custom greeting that tells the guest you are glad they are here and introduces yourself
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Repeat the order
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Mint on the cup and in the bag?
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Give the Total
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Name on Receipt or Sticker
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Offer Ketchup & give correct amount
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Give the guest your name and let them know to push the red button if they need anything.
Check back
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Make Eye Contact & SMILE
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Ask a specific question about the guest's meal or service
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Is there anything else I can get for you? Would you like to try a ______(Dessert)?
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Sincerely Thank the Guest
Quality
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Order Correct
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Packaging neat, free of grease and stacked properly in the bag?
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Food Hot
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Frys /Tots Salted
Speed
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Reply Time :08 or less
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Service Time 3:30 or less
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Add signature