Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Financial and Administrative Review
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Desk is neat and organized and paperwork is properly stored and filed. Label maker is present functioning properly.
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Review Top 20 Daily Inventory. Check for discrepancies and allow manager to assess issue and find resolve.
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Review Cash Calculator and Deposit Log. Discuss any issues and form an Action Plan around resolution.
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Discuss Controllable Expense Calculator and ensure manager understands how it is used and set goals around opportunities.
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In depth review of P&L with written goals around opportunities.
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Review Shift Analysis discussing Voids/Recalls, Discounts and Shift Performance.
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Check and Validate Cancelled Tickets with video if necessary.
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HR and Legal Compliance posting and posters in good repair. Incident Reports are posted in an obvious place near the entrance.
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Review KPI Scorecard and make plan for team to increase score next month.
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Review Fantrack and Mystery Shop previous month and current month to discuss training strategies to improve guest services.
