Information
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Document No.
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Audit Title
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Drive-in #
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Conducted on
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Prepared by
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Location
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Personnel
Switchboard
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Custom greeting using your name and "Sonic" (& Happy Hour if appropriate)?
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A BIG smile in your voice?
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Give the total?
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Custom closing that clearly says we are glad the guest chose Sonic.
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Did speaker attendant repeat order?
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Did speaker attendant offer you an upsell?
Drive Thru Attendant
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Did the window attendant acknowledge you within 10 seconds?
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Custom greeting that tells the guest you are glad they are here and introduces yourself?
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Make Eye Contact & SMILE
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Repeat the order
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Give the Total
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Mint on the Cup and in the Bag?
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Offered condiments and asked how many the guest would like?
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Custom closing that tells the guest thank you we appreciate your business and please return soon<br>
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Did you observe carhops delivering orders through the hop out door?
Quality
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Order Correct
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Packaging was neat, free of grease and properly stacked in bag?
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Food Hot?
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Reply Time :05 or less
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Frys /Tots Salted and tasted good?
Speed
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Service Time 3:00 or less
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How many cars between you and the order ?
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Length of time in line prior to reaching the speaker?
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