Information

  • Document No.

  • Audit Title

  • Drive-in #

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Switchboard

  • Custom greeting using your name and "Sonic" (& Happy Hour if appropriate)?

  • A BIG smile in your voice?

  • Give the total?

  • Custom closing that clearly says we are glad the guest chose Sonic.

  • Did speaker attendant repeat order?

  • Did speaker attendant offer you an upsell?

Drive Thru Attendant

  • Did the window attendant acknowledge you within 10 seconds?

  • Custom greeting that tells the guest you are glad they are here and introduces yourself?

  • Make Eye Contact & SMILE

  • Repeat the order

  • Give the Total

  • Mint on the Cup and in the Bag?

  • Offered condiments and asked how many the guest would like?

  • Custom closing that tells the guest thank you we appreciate your business and please return soon<br>

  • Did you observe carhops delivering orders through the hop out door?

Quality

  • Order Correct

  • Packaging was neat, free of grease and properly stacked in bag?

  • Food Hot?

  • Reply Time :05 or less

  • Frys /Tots Salted and tasted good?

Speed

  • Service Time 3:00 or less

  • How many cars between you and the order ?

  • Length of time in line prior to reaching the speaker?

  • Add signature

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.