SMS DM checklist

• Location
  Address

• Select date

  Date

• Document No.

• Start time of inspection

  Date

• Manager and staff on duty

• All employees are in proper uniform

  Yes

  No

  N/A

• And following personal appearance standards?

  Yes

  No

  N/A

• All employees handling food are wearing gloves

  Yes

  No

  N/A

• Digital portioning scales are in use

  Yes

  No

  N/A

• Daily Planner is in use

  Yes

  No

  N/A

• Temperature checklist is in use

  Yes

  No

  N/A

• Proper staffing levels are in place

  Yes

  No

  N/A

• All emergency exits are unlocked and unobstructed

  Yes

  No

  N/A

• All boxes are broken down and taken to dumpster, along with trash bags that are tied shut

  Yes

  No

  N/A

• Dumpster area is clean

  Yes

  No

  N/A

• Parking lot is clean

  Yes

  No

  N/A

• There are no signs of pests?

  Yes

  No

  N/A

• Slicer is clean, also table, floor underneath, and wall behind

  Yes

  No

  N/A

• All hand sinks clean and unobstructed, surrounding wall clean, not used to dump food in

  Yes

  No

  N/A

• Hand soap and paper towels are stocked

  Yes

  No

  N/A

• Is there day old bread in use

  No

  Yes

• Are today's bread counts and projections accurate? What was the waste from last night? We're yesterday's counts and projections accurate?

• Are CO2 bottles secured?

  Yes

  No

  N/A

• Window signs are on and working properly

  Yes

  No

  N/A

• Are all light bulbs working?

  Yes

  No

  N/A

• Display shelving is pulled forward and faced

  Yes

  No

  N/A

• Paragon clock for outside signage is set to the correct times?

  Yes

  No

  N/A

• No deliveries older than 15 minutes in queue

  Yes

  No

  N/A

• In shop orders are made in under 2 minutes

  Yes

  No

  N/A

• Tickets are sent down the line and called out to customers

  Yes

  No

  N/A

• All business license are up to date? List any that need to be renewed

  Yes

  No

  N/A

• Lobby tables, chairs, booths, and floors are clean. All fixtures and trim are in good repair

  Yes

  No

  N/A

• Bathroom fixtures are in good repair

  Yes

  No

  N/A

• Trash cans are not overflowing

  Yes

  No

  N/A

The following are clean and stocked

• Cutting boards are in place and cleaned regularly throughout the shift

  Yes

  No

  N/A

• Microwaves, inside and out, soup cups, bowls and lids

  Yes

  No

  N/A

• Start table top and bottom, floor underneath and wall behind

  Yes

  No

  N/A

• Door gaskets are clean and in good repair

  Yes

  No

  N/A

• Hot table covered with lids, floor underneath and wall behind

  Yes

  No

  N/A

• Finish table top and bottom, floor underneath and wall behind

  Yes

  No

  N/A

• Door gasket are clean and in good repair

  Yes

  No

  N/A

• Fresh cucumbers and romaine prepped

  Yes

  No

  N/A

• Sanitizer bucket with at least 2 towels

  Yes

  No

  N/A

• Ask an employee how often it's changed and how to test it

  Safe

  At Risk

  N/A

• Ask an employee how long dishes should be submerged in sanitizer solution

  Yes

  No

  N/A

• Sanitizer solution test strip used to test strength of sanitizer

  Yes

  No

  N/A

• Cleaning supplies safely stored

  Safe

  At Risk

  N/A

• Floors are swept and mopped

  Yes

  No

  N/A

• Bagging station

  Yes

  No

  N/A

• Are bag stuffers being handed out?

  Yes

  No

  N/A

• Phone station

  Yes

  No

  N/A

• Maps are available for drivers

  Yes

  No

  N/A

Check the following areas for proper food/product rotation

• Chip rack

  Yes

  No

  N/A

• Drink cooler

  Yes

  No

  N/A

• Start table

  Yes

  No

  N/A

• Holding at proper temperature?

  Yes

  No

  N/A

• Finish table

  Yes

  No

  N/A

• Holding at proper temperature?

  Yes

  No

  N/A

• Walk-in cooler and freezer

  Yes

  No

  N/A

• Both holding at proper temperature?

  Yes

  No

  N/A

• Door gaskets are clean and in good repair

  Yes

  No

  N/A

• Dry storage

  Yes

  No

  N/A

• BIB rack and back up BIBs

  Yes

  No

  N/A

Sliced Meat/Cheese weights

• Ham is 56-60 grams?

  Yes

  No

  N/A

• Turkey is 56-60 grams?

  Yes

  No

  N/A

• Salami is 56-60 grams?

  Yes

  No

  N/A

• Roast Beef is 56-60 grams?

  Yes

  No

  N/A

• Provolone slice is 13-15 grams?

  Yes

  No

  N/A

• Cheddar slice is 13-15 grams?

  Yes

  No

  N/A

• Pepper Jack slice is 10-11 grams?

  Yes

  No

  N/A

• Shaved Beef and Pastrami are sliced correctly?

  Yes

  No

  N/A

Hot table product quality check and taste test

• Soup is good consistency and has good flavor profile

  Yes

  No

  N/A

• Chili is good consistency and has good flavor profile

  Yes

  No

  N/A

• Marinara is a good consistency and doesn't have "meat sauce", also good flavor profile of sauce and meatball

  Yes

  No

  N/A

• Homestake is moist and not "greasy", good flavor profile

  Yes

  No

  N/A

• Au jus is flavorful and not salty, poach beef is not tough

  Yes

  No

  N/A

• Chicken is flavorful, moist, and tender, only about a 1/4" of water in bottom of pan

  Yes

  No

  N/A

• All products are held between 140-155 F?

  Yes

  No

  N/A

• Steamed veggies are fresh

  Yes

  No

  N/A

• Bacon is not too crispy and only a small amount is prepared at a time

  Yes

  No

  N/A

• Heating chart is posted?

  Yes

  No

  N/A

• Ask an employee what temperature all food is heated to? (165 F)

  Safe

  At Risk

  N/A

The following customer service standards are in use

• Greeting customers upon entering the store

  Yes

  No

  N/A

• Thanking customers as they leave

  Yes

  No

  N/A

• Using the standard phone greeting

  Yes

  No

  N/A

• Suggestive selling at both the register and phone stations

  Yes

  No

  N/A

• Mentioning current promotion to all customers

  Yes

  No

  N/A

• Customers are given their receipt without asking

  Yes

  No

  N/A

• Acceptable music content is playing

  Yes

  No

  N/A

• Music volume is at an acceptable level

  Yes

  No

  N/A

• Entry way glass is clean and free of clutter, ie flyers and posters

  Yes

  No

  N/A

• Sneeze guard and counter are clean

  Yes

  No

  N/A

• Patio area and tables are clean and swept

  Yes

  No

  N/A

• Lobby tables and floors are clean, menus are available for customers

  Yes

  No

  N/A

• Customer beverage area is clean and stocked, also filled with ice

  Yes

  No

  N/A

• No slime mold, diffusers and nozzles are clean

  Yes

  No

  N/A

• Freestyle machine is being maintained properly

  Yes

  No

  N/A

• Ice machine filter is clean, no mold growth

  Yes

  No

  N/A

• If there is an ice drop, it is stocked and clean

  Yes

  No

  N/A

• Restrooms are clean, stocked with toilet paper, hand towels, and hand soap

  Yes

  No

  N/A

• Air freshener in bathroom is stocked and working properly

  Yes

  No

  N/A

The following management duties are being practiced

• Cleaning list are in use and being completed by the staff

  Yes

  No

  N/A

• Is detail cleaning being completed?

  Yes

  No

  N/A

• Floor drains are clean

  Yes

  No

  N/A

• Store is dusted every week?

  Yes

  No

  N/A

• Fork, spoon, napkin, and condiment dispensers are kept clean and free of dust?

  Yes

  No

  N/A

• Office is clean and very organized

  Yes

  No

  N/A

• Cash deposits are taken to the bank everyday?

  Yes

  No

  N/A

• All location payouts are approved by the District Manager, prior to doing cash payouts?

  Yes

  No

  N/A

• Dry storage area is clean and organized, floor under shelves is clean, box flaps cut off

  Yes

  No

  N/A

• Walk-ins are clean and organized, floor is clean under shelves

  Yes

  No

  N/A

• White and wheat bread are both available

  Yes

  No

  N/A

• Oven and proofer are clean and gaskets are in good condition, lights are working, floor and wall behind are clean

  Yes

  No

  N/A

• All fabrication charts are posted

  Yes

  No

  N/A

• Sandwich

  Yes

  No

  N/A

• Hot table

  Yes

  No

  N/A

• Catering

  Yes

  No

  N/A

• Extra meat

  Yes

  No

  N/A

• Salad

  Yes

  No

  N/A

• Thermostat is set at an acceptable temperature?

  Yes

  No

  N/A

• Staff is practicing energy conservation?

  Yes

  No

  N/A

• Are all labor posters up to date?

  Yes

  No

  N/A

• Policies and procedures, customer service standards, sanitation packet, and promo sign off are available to the staff

  Yes

  No

  N/A

• Operations manual is in the store and in use

  Yes

  No

  N/A

• Managers journal entries are professional and follow guidelines

  Yes

  No

  N/A

• Weekly summary is sent to owners and DM every week

  Yes

  No

  N/A

• ARs due are being paid on time and detailed records are maintained

  Yes

  No

  N/A

• Car toppers in use and light up at night

  Yes

  No

  N/A

• Health code is being strictly adhered to

  Yes

  No

  N/A

• Maintenance list, if no iAuditor device is available

  Yes

  No

  N/A

• Cold table condensers are clean

  Yes

  No

  N/A

• Computers are cleaned?

  Yes

  No

  N/A

• Opening/shift change/closing procedures and iAuditor audits in use

  Yes

  No

  N/A

• Maintenance audit

  Yes

  No

  N/A

• Training audits

  Yes

  No

  N/A

• Auto safety audit

  Yes

  No

  N/A

• Opening and closing audits

  Yes

  No

  N/A

Training, support and development

• Three things the staff is doing well

• Three things the staff can improve upon

• Are all POS and online ordering issues being addressed?

  Yes

  No

  N/A

• Are employee files properly maintained and fully completed?

  Yes

  No

  N/A

• Three things I can do for the store

• What cleaning needs attention? Include pictures

Weekly numbers checklist for previous week

• What is the weekly labor? Is it within company guidelines? Check for time card edits

• What is the weekly food cost? Is it within the company guidelines? Make sure to include bottled beverages

• Finish time of inspection

  Date

• Completed by

  Sign

Follow up

• Is follow up inspection needed? (Scores under 70% automatic follow up inspection)

  Yes

  No

  N/A

• What items need to be addressed with the staff? What is the deadline for follow up?