DM/GM - Brand Visit

• Conducted on

  Date

• Prepared by

• Type of Restaurant

  Food Court

  Retail Park

  High Street

• Duty Manager Name:

• Location
  Address

CUSTOMER COMMUNICATION

• Menuboard Layout Correct & in Good Condition?

  Yes

  No

  N/A

• POP tools both External and Internal in Good Condition and Displayed Correctly?

  Yes

  No

  N/A

• Evidence of Guest Feedback POP displayed/In Good Condition? Evidence of Staff promoting Feedback?

  Yes

  No

  N/A

• Restaurant Opening Hours Displayed & in Good Condition?

  Yes

  No

  N/A

• Staff able to provide Allergen information?

  Yes

  No

  N/A

• Is all Equipment in Good Condition?

  Yes

  No

  N/A

GUEST EXPERIENCE

• How would you rate the speed of service?

  Good

  Fair

  Poor

• Music playing with a welcoming experience?

  Yes

  No

  N/A

• Dining Area/Toilets Clean,Tidy & Well Maintained?

  Yes

  No

  N/A

• Hosts are conducting Checkbacks after (5-10Mins) with Guests?

  Yes

  No

  N/A

• Cashiers Use Suggestive Selling Questions?

  Yes

  No

  N/A

• Cashiers Fully Aware of LTO Activity

  Yes

  No

  N/A

• Cashier used Appropriate Greeting,Smiled/Eye Contact?

  Yes

  No

  N/A

• Cashier Used Appropraite Parting Phase and handing receipts?

  Yes

  No

  N/A

PRODUCTS

• 🐔 Bonless

  Yes

  No

  N/A

• 🐔 Tenders

  Yes

  No

  N/A

• 🐔 Wings

  Yes

  No

  N/A

• 🍔 Sandwich

  Yes

  No

  N/A

• 🍟 Fries

  Yes

  No

  N/A

• 🥤Soft Drink

  Yes

  No

  N/A

• 🍰 Dessert

  Yes

  No

  N/A

• Product Available?

  Yes

  No

  N/A

• Packaged Correctly?

  Yes

  No

  N/A

• Correct Condiments with meal?

  Yes

  No

  N/A

• Made Correctly/To Spec?

  Yes

  No

  N/A

• Temperature Appropriate?

  Yes

  No

  N/A

BRAND

• Observe product procedures are they at Ops Standard?

  Yes

  No

  N/A

• Critical Checks

  Yes

  No

  N/A

• Is there any H&S issues?

  Yes

  No

  N/A

• Is the Restaurant clean & Maintained?

  Yes

  No

  N/A

EBITDA

• Does the schedule support volume of sales?

  Yes

  No

  N/A

• Does the store have a full menu in place?

  Yes

  No

  N/A

• Is there evidence of Stock mgt?

  Yes

  No

  N/A

• Are sales tracked & actioned?

  Yes

  No

  N/A

SERVICE

• Were the team "Rush Ready"?

  Yes

  No

  N/A

• Does the deployment chart promote "Aces in Places"?

  Yes

  No

  N/A

• Are there enough tills open to take the sales?

  Yes

  No

  N/A

• Was the service to standard?

  Yes

  No

  N/A

• SOS being tracked & actioned?

  Yes

  No

  N/A

TEAM

• Teams appearance meets Ops Standards?

  Yes

  No

  N/A

• Please review all communication, Is it relevant & appropriate?

  Yes

  No

  N/A

• How was the atmosphere in store?

  Yes

  No

  N/A

• Were the team being led on shift?

  Yes

  No

  N/A

• Has the team raised any concerns?

  Yes

  No

  N/A

• Is there a training plan in place?

  Yes

  No

  N/A

FEEDBACK/ACTIONS

• Summary

Sign-Off

• Auditors Signature

  Sign

• Duty Managers Signature

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